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Berman INFINITI of Niles

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (72 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (72 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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After we had gone to several dealerships, we drove 3...

After we had gone to several dealerships, we drove 3 hours to Berman Infiniti of Niles since they had an Infiniti with everything we wanted. We had the pleasure of meeting and working with Howar Ruiz. He did an amazing job showing and explaining the different features offered on the Infiniti QX50. He was very knowledgeable and never once pressured us into anything. He made our decision to buy easier and a lot more enjoyable. After meeting with Howar, we were introduced to Mitch Vargas, the Finance Manager. Mitch was very professional with his presentation and very informative on additional options available to the buyers of new/used Infiniti. Mitch explained the different types of warranties, benefits, plus the cost of the different programs. We were very impressed with both Howar and Mitch. They were both very accommodating and we highly recommend buying a car from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review. We appreciate your business, and hope to service you again!

The easiest and best buying experience we have had in...

The easiest and best buying experience we have had in years. Howar was awesome no pressure no surprises very upfront and honest. Financing was quick and easy Mitch was great. Wonderful buying experience highly recommend buying a car from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We appreciate your business, and hope to service you again!

Great experience

Came in on the last day of the month looking for a QX50. Although they were very busy they helped me with my lease and was able to get out of there in time to enjoy my BBQ. Great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review. We appreciate your business. We hope to service you again!

Quick and Easy

Came in for an Oil change and a tire rotation and received great service from Lee in the service department. Everything was clean and spotless and they even washed my car after all was completed . Enjoyed sitting in the customer lounge area eating snacks and drinking water all while my car was being serviced. Great facility and great place to purchase your Infiniti.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your wonderful review. We appreciate your business. We hope to service you again!

Love my Infiniti

Went in looking for certified SUV. The sales person showed me a few that meet my needs, low miles and car was almost in immaculate condition . Very upfront and the process was smooth .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review. We appreciate your business. We hope to service you again!

fast and easy process

I was looking for certified Q50 I found it at Infiniti of Niles and I was able to get a video send to me of the car condition by Eddy the sales consultant. He met me at the store and the process could not have been more simple and easy. I was in and out in about an hour and a half with my new 2019 certified Black Q50. Thank you Eddy and the Infiniti team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review. We appreciate your business. We hope to service you again!

Great Dealership with Great People!

This dealership is great, they have plenty of great certified cars and a great staff that was super helpful. They helped me find exactly what I was looking for and have a great site to browse their options. I would definitely recommend this dealership to anyone looking for used and new cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review. We appreciate your business. We hope to service you again!

great place to do business

They do what they promise ..cant ask for anything more.. great people eddy was great very nice to deal with I will send him my friends and family..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review. We appreciate your business. We hope to service you again!

QX55 I Love It!

Great job. So happy with my new qx55. I love my new Infiniti. Go visit this dealer for your next car. They go above and beyond!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review. We appreciate your business. We hope to service you again!

Jordan is the guy to see when looking for a car A

When looking for a new car Berman definitely was the best over all their competitors. We came in and were out of there within a half an hour, which is unheard of when buying a new car. Definitely the best experience I've had so far. As a friendly tip see Jordan he is definitely the man when it comes to looking into getting a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review. We appreciate your business. We hope to service you again!