Reviews
They had good options for appointment times with a
They had good options for appointment times with a problem that popped up with my vehicle. My service advisor Broderick was very helpful from drop off to pick up, plus saved me some money along the way. Thank You Broderick! This isn’t dealer specific but when they sell you a “luxury” car one of the perks is a loaner car. I have NEVER had a service that qualified for a loaner car. This service was $2300 and they had to wait a day for a part, so what qualifies you? Anywho, I have more maintenance to do so I will be back soon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nicole! Thank you for the feedback, as it truly means a lot and I know Broderick appreciates the kind words. I will visit with him about the loaner and what the original concern was so we can better accommodate you in the future. Please stop by and say hi on your next visit! Juan Macias, Service Director - juanmacias@Group1Auto.com
I brought my car for regular maintenance, with relatively
I brought my car for regular maintenance, with relatively low tire pressure (~30 psi), hoping that they would inflate them during tire rotation. Nope. They didn’t inflate tires, but more importantly, they reported wrong tire pressures on the inspection report (35 psi for all tires). If that was 31 psi, I’d think it’d be a measurement error, but 30 psi can’t be 35 psi. No trust on them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Thank you for taking the time to leave us a review. It is never our intention to purposefully ignore a step in the service process but seems like we fell short this time. I'd like to gather a little more information so we can get this corrected. Please give me a call at 832-944-7252 or email me at juanmacias@group1auto.com Juan Macias Service Director
Quick pace and very easy to speak to.
Quick pace and very easy to speak to. Made my buying experience extremely pleasant. Can’t wait for my next purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Acura Sugar Land! Thank you again, and have a fantastic day!
Excellent service.
Excellent service. The service advisor was knowledgeable and courteous. Broderick kept me informed on the completion timeframe of repairs. He was very responsive as soon as I drove up. Great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kenneth, thank you for the glowing review! We pride ourselves on providing knowledgeable and courteous service, and we're thrilled that Broderick exceeded your expectations. We'll be sure to pass along your praise to him. We hope to see you again for any future auto needs.
Broderick is very knowledgeable and helpful.
Broderick is very knowledgeable and helpful. I appreciate his excellent customer service and his professionalism.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Acura Sugar Land. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service as always?
Great service as always?Antonio and Christian are excellent advisors. They both communicate effectively with me to inform me of each step in the service process
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Melinda, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Have always been happy and grateful to have Broderick
Have always been happy and grateful to have Broderick Edwards as our Service Advisor. He cares and explains what will be done, Thank you Broderick for always taking care of me! Today when I got to Sterling McCall Acura, I was met by a wonderful lady (I am so sorry I do not have her name) who was very kind and helpful. She let Broderick know I had arrived. When I was leaving, this lady made sure I was fine and ready to go. I have been coming here since you opened and have always been very pleased!! The service is great and the personnel is always kind and helpful!! Something that is important at any business is people with wonderful personalities! You always find this at Sterling McCall Acura!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I went to dealer for Oil change service, the staff was
I went to dealer for Oil change service, the staff was pretty nice, highly recommended the service and will come back to get the service next time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I am very happy with the service at this dealership.
I am very happy with the service at this dealership. Mr Broderick Edward was very honest to advise me what my car needs to be done. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kevin, thank you for your kind review; we are happy to pass along your comments to Broderick here at Sterling McCall Acura Sugar Land! Thank you again, and have a fantastic day!
Easy to get an appointment.
Easy to get an appointment. Staff very prompt and very professional. Was treated with much courtesy and respect.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Acura Sugar Land. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!