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Van Bortel Subaru of Rochester

(220 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 6:30am to 8:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 6:30am–8:00pm
Tuesday 9:00am–7:00pm 6:30am–8:00pm
Wednesday 9:00am–7:00pm 6:30am–8:00pm
Thursday 9:00am–7:00pm 6:30am–8:00pm
Friday 9:00am–6:00pm 6:30am–8:00pm
Saturday 9:00am–5:00pm 6:30am–8:00pm
Sunday Closed Closed
New (585) 673-7282 (585) 673-7282
Used (877) 822-0968 (877) 822-0968
Service (585) 617-0284 (585) 617-0284

Reviews

(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Subaru of Rochester from DealerRater.

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The negotiations were friendly and hassle free.

The negotiations were friendly and hassle free. The salesman Ben Zahm was very professional and courteous. We have bought cars from Van Bortel before and we will recommend them very strongly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They are so professional.

They are so professional. They make you feel you are on good hands. Recommended for anyone who is looking for a good dealer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Actually was a great experience.

Actually was a great experience...Everything was up front, price of the outback, my trade-in value, cost of the upgrades, then the bottom line price..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent professionalism with everyone I dealt with.

Excellent professionalism with everyone I dealt with. Would be the top recommendation for anyone looking for a new car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very pleased with everything from the start to the end

Very pleased with everything from the start to the end process, plus I am loving my new Forester !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This dealership went above and beyond to accommodate my

This dealership went above and beyond to accommodate my needs from sales to finance. I highly recommend this dealership and will be buying all my cars from here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent dealers who get you want you need with no fuss.

Excellent dealers who get you want you need with no fuss. Very quick to offer test drives on perfect cars and then you are sold!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Staff at Van Bortel was very pleasant and informative -

Staff at Van Bortel was very pleasant and informative - couldn't have worked out more smoothly, and I am very much enjoying my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Totally Satisfied

Everything about this dealership from the greeter to our Salesman to the Business Lady was wonderful. All questions were answered completely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Steve, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Very customer oriented staff from start to finish.

Very customer oriented staff from start to finish. They truly aim to please in a very professional and friendly manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.