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Fuccillo Subaru of Watertown

(743 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–7:00pm 8:00am–5:00pm
Wednesday 8:30am–7:00pm 8:00am–5:00pm
Thursday 8:30am–7:00pm 8:00am–5:00pm
Friday 8:30am–6:00pm 8:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

(743 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fuccillo Subaru of Watertown from DealerRater.

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Awesome service

knowledgeable friendly salesman John loomis, all of the fuccillio staff were friendly and welcoming , I came in early to test drive the car and then had my family come back to test drive it again later that day and John was very accommodating . John took the time to show me how everything in the car worked with the Apple play and paired my phone with the car so when I drove away I felt comfortable and was all set up . I love my new car !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Fuccillo Subaru was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Kevin Morris - General Manager (800) 359-7777

service with a smile

The staff was friendly and remembered me personally. I was able to schedule my appointment and receive service the same day, and it was done timely and well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Reva, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Kevin Morris - General Manager (800) 359-7777

Service

As always the quick courteous service. The friendly atmosphere of the waiting area and the friendliness of the sales and service members. The Service department is excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dick, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Fuccillo Imports, we value our customers and we look forward to seeing you on your next visit. Sincerely, Kevin Morris - General Manager (800) 359-7777

Well worth visit

I've been to many subaru dealerships through my car owning lifetime and by far Darren was the nicest salesperson i have had the pleasure working with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Kevin Morris - General Manager (800) 359-7777

Great service done in a timely manner.

Great service done promptly. Service desk staff were very helpful and accommodating. Shuttle driver was prompt and professional. They even washed my car for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Erin, we appreciate your amazing review and are glad to hear that you received such prompt and great service. We encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Kevin Morris - General Manager (800) 359-7777

Knowledgeable staff

The salesperson who took me for a test drive (Nicolette) was very knowledgeable about the car and its features. She was also very good at explaining how they all operate so I could make informed decisions about what was best for me. If I could give her an 11 out of 10 I would.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it's encouraging to know Nicolette was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Kevin Morris - General Manager (800) 359-7777

Highly recommend Fuccillo!

Salesman Randy Hemingway was very nice and helpful. Also prompt in getting back to me whether it be by phone or email, even on his day off! Dealership itself was pristine and very customer focused. They worked hard to gain my complete satisfaction with my car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Linda, thank you for sharing your experience with us! Randy works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with him was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Kevin Morris - General Manager (800) 359-7777

Excellent Customer Service!

I will only buy our Subaru’s from Fuccillo. Customer service was outstanding. They had exactly what I wanted at the right price! By far the best car experience I have ever had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Fredrick, we're glad to hear your experience was so positive, and we appreciate you taking the time to let others know. If you ever need anything in the future, please don't hesitate to reach out. Take care! Sincerely, Kevin Morris - General Manager (800) 359-7777

My Tucson

Salesperson was nice. Buying process was very smooth. Worked with me to put me in a vehicle that would meet all my needs. Good experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review, Beth! We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car that met all your needs. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Kevin Morris - General Manager (800) 359-7777

Jake m

Kevin Morris goes above and beyond expectations, our deal was so easy, no haggle, no hassle. He guided us to the appropriate vehicle and my wife couldn’t be happier! Thank you Fuccillo Subaru. I will recommend Fuccillo to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the fantastic feedback, Jake. We appreciate the recommendation! Sincerely, Kevin Morris - General Manager (800) 359-7777