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Fuccillo Subaru of Watertown

(743 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–7:00pm 8:00am–5:00pm
Wednesday 8:30am–7:00pm 8:00am–5:00pm
Thursday 8:30am–7:00pm 8:00am–5:00pm
Friday 8:30am–6:00pm 8:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

(743 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fuccillo Subaru of Watertown from DealerRater.

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Magpup

Friendly staff and service done in a timely manner. It was a great first experience at this dealer site and I highly recommend the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear of your positive experience at our dealership, James. It was our pleasure doing business with you. Sincerely, Kevin Morris - General Manager (800) 359-7777

Quick and easy Darren salesmen stayed on deal and

Quick and easy after sale took the time to explain vehicles features will purchase and recommend this dealership in the future thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David, we cannot thank you enough for your wonderful review and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Kevin Morris - General Manager (800) 359-7777

Great service

Easy to work with. Very happy customer. Scott Jones made experience very pleasant. Good customer service. Waiting nicely stocked although chairs aren’t comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Katie! We appreciate you taking the time to tell us that you are a happy customer. Always feel free to call or stop by if there is anything else we can do to help you. Sincerely, Kevin Morris - General Manager (800) 359-7777

Excellent people to do business with

A salesman who listens and does not apply pressure. They went as far as letting me take the car, with only 5 miles on it, nearly 100 miles home to show my wife and we purchased it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're delighted to hear of your positive experience at our dealership, James. It was our pleasure doing business with you. Sincerely, Kevin Morris - General Manager (800) 359-7777

30,000 mile checkup and winter tire exchange whilg

It was clean but the waiting space was in the workers path. They had free snacks for the waiting owners. They were very friendly and check in often and encouraged me to ask if I had any questions

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks, Joe! We truly appreciate your business and if you have any questions or if we can be of further assistance, please do not hesitate to call us. Sincerely, Kevin Morris - General Manager (800) 359-7777

great service

Very efficient, friendly, and work completed within a reasonable time frame. Love the new place; nice waiting area. Good, informative, repair order paperwork, clearly shows all areas checked by the mechanics.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for visiting our service department and for leaving these kind words, Kathleen. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Kevin Morris - General Manager (800) 359-7777

Trusted Service

Fast and reasonable charges. Beautiful building and friendly staff with quick in and out. I would return again for the free coffee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us your positive review, Martin! Let us know if we can help with anything else. Sincerely, Kevin Morris - General Manager (800) 359-7777

Great service

It was handled very efficiently with our safety in mind.The people involved in our service were super friendly.We will come back for future service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

James, we appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Kevin Morris - General Manager (800) 359-7777

Legal Assistant

They seemed to really care about providing excellent service on my vehicle. New clean building. Purchased my Surbaru at Fuccillo's because of their service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Colleen, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Kevin Morris - General Manager (800) 359-7777

First experience at the new facility

Fast, friendly and very efficient- a great accomplishment seeing they had just moved into the new building the day before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the great rating, Heather. We're pleased that everything went well for you. Sincerely, Kevin Morris - General Manager (800) 359-7777