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Lexus of Wayzata

(2,434 reviews)
Visit Lexus of Wayzata
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 221-6737 (888) 221-6737
Used (888) 222-8467 (888) 222-8467
Service (888) 225-2151 (888) 225-2151

Reviews

(2,434 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Wayzata from DealerRater.

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Professional And Personal Service

5 stars for Bill Janssen!! He answered all my questions No pressure what-so-ever. I would certainly recommend him for future purchases. The car was delivered in beautiful shape. The paperwork was efficient and painless. Everyone was first class. Highly recommended. (This is my 5th Lexus)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, it is great to hear you had a positive experience - thank you for sharing! Take care, and we look forward to serving you again in the future. Sincerely, Your Lexus of Wayzata Team

Great service, friendly and on time. Lexus service dept....

Great service, friendly and on time. Lexus service dept. is knowledgeable and easy to work with. Reasonable prices and outstanding customer service. Highly recommended the Wayzata location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great team to work with ... The Wayzata team Ensured all...

Great team to work with ... The Wayzata team Ensured all the issues were addressed quickly and brought solutions to the table that solved the problem .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your positive review and comments! We are always happy to take care of our customers. Thanks for your business and we hope to continue to serve you in the future. Sincerely, Your Lexus of Wayzata Team

Excellent customer service

From my sales rep of more than 20 years, to the service team, to the finance team, and all the way up to Mr. Katz, I highly recommend Lexus of Wayzata, They're the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! We love ensuring our customers are well equipped with all the information they need to make the vehicle decisions that are right for them. Sincerely, Your Lexus of Wayzata Team

Top notch service by great staff. They are taking extra...

Top notch service by great staff. They are taking extra precautionary measures to ensure clients & staff are safe & comfortable. Thank you for 10+ years of great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us a positive review! Thank you for your business and we hope to serve you again in the future. Sincerely, Your Lexus of Wayzata Team

Lexus of Wayzata did all they could do and got me...

Lexus of Wayzata did all they could do and got me approved for the car I wanted! When certain banks refuse credit to me they reached deep down and found the Toyota company to give me the opportunity to purchase my car! And they salesman Christan Niclow was the best and he didn’t give up! And the financial department made sure I got the Apr that fits my best need and gave me deals after deals ! To ensure that I was satisfied all the way around ! That’s my car dealership that I will always do my business with! Thanks Lexus of Wayzata very much for believing in me 🥰

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your positive review and comments! We are always happy to take care of our customers. Thanks for your business and we hope to continue to serve you in the future. Sincerely, Your Lexus of Wayzata Team

Recall Campaign turned safety issue!

I had originally planned to take my Lexus IS 300 into Lexus of Wayzata to deal with a recall campaign. On arrival, I was met by Tri Bui and advised him this was my first visit to Lexus of Wayzata. Mr. Bui went out of his way to ensure I was informed, and upon finding a significant safety issue with my tires found a economical and quick solution to getting me back on the road. I was very pleased with my visit and plan to take my vehicle back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We greatly appreciate you taking the time to give our dealership five-stars. Take care, and we look forward to serving you again soon. Sincerely, Your Lexus of Wayzata Team

Fantastic service by Tri!!! He made sure I was informed...

Fantastic service by Tri!!! He made sure I was informed all the way thru my appointment and was very knowledgeable! It’s nice to be able to trust the people you're working with! Great job Tri and LEXUS of Wayzata!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Kurt, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care! Sincerely, Your Lexus of Wayzata Team

A great experience. Bob did an excellent job helping us...

A great experience. Bob did an excellent job helping us select our new Lexus and really stepped up to work with Lexus and our previously leased Toyota when we needed an extra few days for new vehicle to arrive. Haven’t had any salesperson or dealer provide that level of seamless service like Bob !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Mark, thank you for taking the time to give us a positive review! Thank you for your business and we hope to serve you again in the future. Sincerely, Your Lexus of Wayzata Team

Tim was our salesperson and he’s super helpful,...

Tim was our salesperson and he’s super helpful, knowledgeable, friendly and great to work with. We love our new Lexus! It’s our first time with a Lexus dealer and we are very happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sarah, thank you for taking the time to give us a positive review! Thank you for your business and we hope to serve you again in the future. Sincerely, Your Lexus of Wayzata Team