Skip to main content

Lexus of Wayzata

(2,434 reviews)
Visit Lexus of Wayzata
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 221-6737 (888) 221-6737
Used (888) 222-8467 (888) 222-8467
Service (888) 225-2151 (888) 225-2151

Reviews

(2,434 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Wayzata from DealerRater.

Want to share your experience with this dealership?

Write a review

Val does an excellent job, always!

Val does an excellent job, always! Becky was great as well. They all make the leasing experience flawless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Wayzata. We hope you continue to choose us for all your automotive needs! Take care!

Diagnose and repair my Lexus on time.

Diagnose and repair my Lexus on time. Tom was very polite and even walked me to my car. Since the repaired my 2013 RX350 drive like new.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Kromahaol, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I have been dealing with you since 1993.

I have been dealing with you since 1993. Love thirst card and this dealer! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

The sales staff is very helpful and friendly.

The sales staff is very helpful and friendly. Ignacio is fantastic. He walked my wife through the process. The finance staff tried to sell us wheel & tire coverage for things like "curb rash" but the dealership didn't fix the same exact thing on the used 2021 vehicle we purchased for original sticker price. The sale price is also misleading when the dealership adds on $1500 worth of paint sealant and whatnot that is not optional. That cost doesn't show up until you see a breakdown. Not a fan of that tactic whatsoever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (952) 476-6111, and we will do our best to make this better.

It was an amazing experience.

It was an amazing experience. From the beginning to the end. Everyone was nice from the reception to the cone who delivery coordinator.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Abigail, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Great service as always.

Great service as always. The waiting room is so comfortable and clean. Every employee is friendly and welcoming. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

Outstanding service.

Outstanding service. Really helpful, courteous, and fast. Totally took care of everything and were total professionals!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Courtesy, knowledge, friendliness.

Courtesy, knowledge, friendliness. Top notch service from beginning to end of the purchase process. Great sales team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lack of inventory is disappointing and will likely be a

Lack of inventory is disappointing and will likely be a limiting factor when considering future purchases. Estimated value of potential trade in is dramatically under market. Bordering on being manipulative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Rlscharton, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (952) 476-6111 and we will do our best to make this better.

Consumer response

No. I’m not going to waste anymore of my time working with this dealership.

This is the fourth Lexus I have purchased from Lexus of

This is the fourth Lexus I have purchased from Lexus of Wayzata. I can't begin to tell you how thrilled I am with my new, 2022 RX350! From Karen London in sales, who shepherded me all the way through this past Monday, September 12th, when I picked up the new vehicle, to George, who was incredibly helpful during the financial end of the purchase and kindly accommodated my various questions, to WONDERFUL Nathan! who held this senior's hand all through the lengthy explanation of all the incredible technology this vehicle has to offer, (He was AMAZING - kind, gracious, skilled, and so very respectful: SO more accomplished beyond his years!) I would certainly hope management will let all three of these Lexus employees know how much I appreciated their work, and will note the attention they gave a longterm customer in future job reviews. These three represent your dealership well, and should be acknowledged for doing so. Kathy Mayer (Took delivery of an Atomic Silver, RX 350 on September 12, 2022) Plymouth, Minnesota I would request that you please let all three of the above individuals know that I posted this review, and mentioned them by name. Thank You.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!