Lexus of Wayzata

The dealership sold me on service I later learned I didn't need, and I was misinformed about how long the additional service would take (was told one additional hour and it took two). It took a half hour to do a six mile road test and car wash, and when the car was returned there were greasy handprints on the hood and my seat settings were all out of place. It took three hours for what should have been a basic oil change, it cost me $460, and it took up nearly my entire workday. Shame on me, because I've had issues here in the past, but I keep going back. My service advisor was a nice guy, but I didn't have two additional hours to spend at the dealership, and I made the mistake of trusting the dealership's recommendation about additional service - it was an unnecessary upsell.

I’m only writing in regard to my service appt today. My husband dropped my car but I picked up. This was my first visit in the new layout. Walking in….where do I go? I stood there for a couple minutes before I asked someone where the cashier was. They informed me my advisor was my cashier and he sits “ over there”. When I finally found his name tag, I discovered his “ lunch” tag on his keyboard. After wandering a little more I walked into an office asking for help. I miss the warmth and professionalism of the old dealership. The luxury is gone. Tom is great by the way. He is a great advisor and advocate for Lexus

Great service. Friendly staff. Timely work. Very efficient in handling questions brought up during my purchase of a vehicle.

Staff were very friendly, courteous, efficient and effective. Training was very extensive and understandable. Closing was manadablw

Pleasant and very competent sales and technical staff. Dealership very responsive to all types of inquiries.

They are Always courteous and prompt. They always Explain everything thoroughly. Great waiting area to work in

Lexus of Wayzata has always been a top notch company. They always treat their customers like none other. Always inform the customer of what’s going on, and explain in terms a child can understand.

Excellent service in every department. Very friendly, prompt and respectful staff. Easy to make an appointment.

Friendly, professional. Excellent customer service. I would enthusiastically recommend this dealership to anyone. Would definitely return.

Chris Doyle is a pleasure to do business with. Main reason I keep coming back.