Reviews
It's always a pleasure to have my car serviced by you.
It's always a pleasure to have my car serviced by you. You're always very efficient, timely and fully explain what is needed to maintain my vehicle. Thanks SO much!! Laurie Diercks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Very impressed with your service team, especially Doug
Very impressed with your service team, especially Doug Evans. Everyone is attentive to my needs. They also answer my questions on a complete and thoughtful manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ok
I was told service would take about 1 hour and 30
I was told service would take about 1 hour and 30 minutes. I arrived early for my appointment and my car was finished 4 hours later. The sent me an e mail about additional items that need my attention. When I open the link it was expired.. The inspection report I was given nothing was marked wrong as "needing attention". On the invoice they printed declined services. No one contacted me to have this service done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (952) 476-6111 so we can work towards a resolution. We look forward to hearing from you. Take care!
Lexus of Wayzata does a consistently good job at every
Lexus of Wayzata does a consistently good job at every appointment for my RX 450h. They finish on time and Mike does a great job of explaining any work that needs to be done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
Lexus of Wayzata consistently exceeds my expectations!
Lexus of Wayzata consistently exceeds my expectations! Their professional, fast and kind service makes it easy to keep my vehicle maintained. I truly appreciate the exceptional service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kestnercrawfordm, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Lexus of Wayzata provides excellent service.
Lexus of Wayzata provides excellent service. They keep me informed of the progress and go above and beyond to help me with little things (like a frame for my license plate). I trust them, they don’t try to swindle me with extra services I don’t need.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Outstanding experience every time.
Outstanding experience every time. The service department added us on unscheduled on a busy day and provided outstanding service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Wayzata as your first choice for all your vehicle needs. Safe travels!
The service was prompt, and working with Jonathan was a
The service was prompt, and working with Jonathan was a pleasure. It was quick in and out for the 40k service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!
Good service writer with changes and service completed in
Good service writer with changes and service completed in a timely manner at prices quoted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Joe was very good to work with.
Joe was very good to work with. He explained things clearly. Very nice guy. Was helpful with technology.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful!