Reviews
Visiting MPLS and check engine light came on, as getting...
Visiting MPLS and check engine light came on, as getting ready to head home to KCMO. Very accommodating and expeditious in handling a drive-in without appointment. Mr. Holm was super friendly and a delight to work with. Would definitely be a return customer if lived in area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Great service!! Friendly staff First class operation...
Great service!! Friendly staff First class operation Clean loner fast service It is Pursue perfection
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for sharing your recent service experience with us. We hope you continue to choose Lexus of Wayzata as your first choice for all your vehicle needs. We hope to be of service to you again! Take care!
Neat, clean, staff attentive. Facility is comfortable....
Neat, clean, staff attentive. Facility is comfortable. Like your showroom eventuality you have few csrs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!
Mike was great to work with and very helpful. He...
Mike was great to work with and very helpful. He explained all the work done!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at Lexus of Wayzata! If you have any further questions, please give us a call. We're always happy to help! Have a great day!
Very efficient and friendly staff. Great experience and...
Very efficient and friendly staff. Great experience and everyone knew what to do. Very pleased
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tim, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Car not ready when promised. Had to go back twice to pick...
Car not ready when promised. Had to go back twice to pick it up and still don’t have my paperwork for service work that was done. Nice guys at service desk and greeters but this was a one hour oil change and tire rotation that took over 6 hours
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Jeff, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (952) 476-6111 and we will do our best to make this better.
Bob Madson was great. My car was was nice and clean and...
Bob Madson was great. My car was was nice and clean and ready when promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Bob here at Lexus of Wayzata! We hope to be of service to you again! Take care!
John Mac was amazing! Extremely helpful and not pushy. He...
John Mac was amazing! Extremely helpful and not pushy. He made the process quick, easy and convenient. Jamie in finance was great as well. He was extremely helpful and overall was in and out in an hour tops with the rate and price I wanted. Thanks Wayzata Lexus!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Nick, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Always polite and helpful associates. Always a good...
Always polite and helpful associates. Always a good experience. appreciate the complementary car wash. Convenient location.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Not well organized. Some employees not engaged...
Not well organized. Some employees not engaged especially those meeting/greeting the customer. Bob Madson the service rep was fine, but didn't get a lot of cooperation from the staff in the service area. Overall, disappointing to what I get at Chevrolet for service, who work hard to exceed expectations. Lexus had my car all day, gave me a loaner, but called late in the afternoon telling me they couldn't get to it. When I picked it up, it took 20 minutes to get my car after I paid for it. Seriously?
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (952) 476-6111 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.