Reviews
Your overall service is excellent! Thank so much for...
Your overall service is excellent! Thank so much for always being so helpful and so friendly. I am so grateful for all you do!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with. Have a great day.
Mike Peters is terrific. Keeps me informed and takes good...
Mike Peters is terrific. Keeps me informed and takes good care of my car. He is always accessible to answer my questions, even if they are asked more than once.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with Mike! If you have any further questions, please give us a call. We're always happy to help!
Good service person. Nice amenities for the waiting area....
Good service person. Nice amenities for the waiting area. Made an appointment friday night for Saturday but when in got there they couldn't find it, they still got me in for service I needed.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Worst customer service in the service department. Asked...
Worst customer service in the service department. Asked for a ride back to the dealership from a close by business, never got it, had to call uber after 45 min waiting.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret to hear that you had this experience with us. Please reach out us at (952) 476-6111 and we will work with you personally in rectifying the issues you experienced.
Always appreciate the service we receive from the Wayzata...
Always appreciate the service we receive from the Wayzata location. Great cooperation and assistance from Mike Peters. Wonderful team in the front and back. They continue to reinforce the reason we purchased a Lexus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Michael, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Great customer service, friendly. Great loaner cars. No...
Great customer service, friendly. Great loaner cars. No service done without authorization.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Very professional and friendly staff. Kid friendly and...
Very professional and friendly staff. Kid friendly and clean environment. Made car shopping enjoyable! Michael is a wonderful sales representative! Will use them again for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Tamara, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Bailey provided fabulous customer service as I weighed my...
Bailey provided fabulous customer service as I weighed my options to trade my NX. She was extremely patient, kind and helpful as we worked together to find a vehicle I love. I am very pleased and highly recommend Lexus of Wayzata.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff, Bailey was so helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Great personal service and attention to detail. Jonathan...
Great personal service and attention to detail. Jonathan is a true pro! Great service and treatment all the way around
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is great to hear that we were able to get you back on the road so quickly! Thank you for choosing Lexus of Wayzata and we hope to see you again! Have a great day.
Best customer service ever, they go the extra mile. Nate...
Best customer service ever, they go the extra mile. Nate was terrific and helpful. Never met an employee at Lexus that was anything but top notch.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to Nate here at Lexus of Wayzata! We are always more than happy to assist you if anything else comes up. Take care!