Reviews
I worked with Mike S who was personable, knowledgeable...
I worked with Mike S who was personable, knowledgeable and easy to work with on making my RX 350 decision. I felt that I was working with an honest, caring sales associate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Dct, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
They went out of their way to try to find the car I was...
They went out of their way to try to find the car I was looking for!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
On top of everything! Celeste is great at her job and...
On top of everything! Celeste is great at her job and with people. kept me informed all along.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bill, thank you for your kind review; we are happy to pass along your comments to Celeste here at Lexus of Wayzata! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
They know the customer comes first and that is how we are...
They know the customer comes first and that is how we are treated, even when we get antsy to make another engagement which was my wife’s 50 year college reunion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Been a long time customer. Especially impressed with Doug...
Been a long time customer. Especially impressed with Doug Evans all these years he has many gifts
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
i would like to recommend the help I received from doug evans this is a new recommendation jim burkett please send a copy of this to dough evans
thank you doug JB
Very good service and very easy to deal with. I like my...
Very good service and very easy to deal with. I like my car to serve here every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Very easy lease experience from sale through paperwork. I...
Very easy lease experience from sale through paperwork. I highly recommend The dealership and the sales person.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
There is a lack in communication and service in my...
There is a lack in communication and service in my experience. Regarding details, they don’t match the service I have had in other cities. They vacuum out the car before it heads home and sometimes they wash it. That doesn’t happen here.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out us at (952) 476-6111 and we will work with you personally in rectifying the issues you experienced
Fast, courteous service with an appointment, while still...
Fast, courteous service with an appointment, while still being thorough. Attention to minor details and inspections for an excellent experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.
Takes too long to have something as simple as a 5000 mile...
Takes too long to have something as simple as a 5000 mile check up. We thought we needed oil changed etc. It was simply top off fluid rotating tires and we waited almost 2 hours even with an appointment.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our Manager at (952) 476-6111 so that we may ensure your experiences with our dealership are more pleasant moving forward. Take care!