Mercedes-Benz of Temecula

I HOPE THAT PEOPLE READ THESE REVIEWS I wish that I had. These sales people are unscrupulous liars. They sold me, a 70 year old lady, a muscle car that I cannot drive. They sold it 20k over the listed price by hiding the window sticker, talked me into a lease with benefits that are lies and adding on another 9k. They promised me they will show me how to drive this thing but never show, after my driving three hours. They do not respond to letters or calls. I don't know what more to say. These sales people walk around all puffed up in their fancy suits and they are nothing but trailer trash con artists. As you can see they do not respond to these complaints either.

I just wanted to mention the service manager Reza Nejad who is very professional, caring and in my words is the man to talk to when your car needs service work, thank you Reza.. Anthony Rock..

I will never buy another car from Temecula Mercedes Benz again and would NOT recommend buying a car and expecting any kind of after purchase or customer service from this dealer. Once you bought a car from them you can forget it. They are only interested in selling you a car and taking your money. Finance or for that matter no one will return your calls. Receptionists are not answering the calls. I have called the Sales Manager Huck Mashfe, Sr. Sales Manager Elan Yakoveethe all directly and no answer or called me back. But, I bet you 1M dollars if I was buying an AMG GTR Black Series for 500-600k, I can guarrantee they call me back in seconds. Even like pretending to want to buy additional add on warranty, they call back in minutes. Oh but that makes them money. Well you get the drift.... No one answers their phone or calls you back. I finally got an answer from a sales man Alex Afthal instead of Huck and he said to call Javier Suguimizu, Wayne's boss a little later as he is busy. So, I waited and called him 45 min later, but he never answered his phone. Wouldn't be surprised if Alex told him not to answer since I will be asking for my 2000-2200 dollars they owe me. I feel like the Finance guy is in on a mission to scam me out of my 2K+. Because he takes a hit on his bonus if he has to pay me my money. Watch out you might be next. I feel dirty for dealing with these bunch. Feels like your typical used car scummy type dealer treatment. It has been 5 months and I still haven't received my refunds. I even asked my friend Andrew W. from another Mercedes store to help and call Elan. Elan told him have Terry come in I will take care of him. I live 300 miles away. Sorry your guy Wayne lied to me and didn't take care of me when I went to see him face to face once. Why should I spend 200 dollars of gas to come see you when your Finance guy didn't take care of me to begin with. Basically, I Bought a 200k 2018 AMG GTR from this dealer back in January 2019 and sold it in February 2022. I had purchased all the extra add on tire/wheel, service etc... warranty. All am asking to send me what's mine. The unused balance remaining on the warranties I canceled back in January 2021. I tried to get their finance guy, Wayne Molter to cancel the extra added on warranties and refund the remaining unused value over the phone. But he insisted on me coming in to sign the form. Since my purchase as I mentioned before I have moved to Las Vegas, so I had to make a special trip to see him and sign the form. In today's digital world he could have sent me a Docusign and took care of it. He would have done so to gain my business if I was buying 10000% guaranteed. What it was is he didn't want to give me my money back. Its a tactic they use. It's pure greed and scamming. If you make it difficult maybe I will go away and forget about it. He kept saying this could take up to 2 months to receive the refund at least 4 times. He had a xxxx poor attitude and really didn't want to do the cancellation or help me. He made me feel like I was wasting his time. I am looking into buying the latest G-wagon or Maybach luxury version, but damned if I give them my business ever again. And I would again highly recommend else where for all your Mercedes needs and purchases. I have bought many of cars in my lifetime and this has to be one of the poorest service I have ever received.

I will never buy another car from Temecula Mercedes Benz again and would NOT recommend buying a car and expecting any kind of after purchase or customer service from this dealer. Once you bought a car from them you can forget it. They are only interested in selling you a car and taking your money. Finance or for that matter no one will return your calls. Receptionists are not answering the calls. I have called the Sales Manager Huck Mashfe, Sr. Sales Manager Elan Yakoveethe all directly and no answer or called me back. But, I bet you 1M dollars if I was buying an AMG GTR Black Series for 500-600k, I can guarrantee they call me back in seconds. Even like pretending to want to buy additional add on warranty, they call back in minutes. Oh but that makes them money. Well you get the drift.... No one answers their phone or calls you back. I finally got an answer from a sales man Alex Afthal instead of Huck and he said to call Javier Suguimizu, Wayne's boss a little later as he is busy. So, I waited and called him 45 min later, but he never answered his phone. Wouldn't be surprised if Alex told him not to answer since I will be asking for my 2000-2200 dollars they owe me. I feel like the Finance guy is in on a mission to scam me out of my 2K+. Because he takes a hit on his bonus if he has to pay me my money. Watch out you might be next. I feel dirty for dealing with these bunch. Feels like your typical used car scummy type dealer treatment. I even asked my friend Andrew W. from another Mercedes store to help and call Elan. Elan told him have Terry come in I will take care of him. I live 300 miles away. Sorry your guy Wayne lied to me and didn't take care of me when I went to see him face to face once. Why should I spend 200 dollars of gas to come see you when your Finance guy didn't take care of me to begin with. Basically, I Bought a 200k 2018 AMG GTR from this dealer back in January 2019 and sold it in February 2022. I had purchased all the extra add on tire/wheel, service etc... warranty. All am asking to send me what's mine. The unused balance remaining on the warranties I canceled back in January 2021. I tried to get their finance guy, Wayne Molter to cancel the extra added on warranties and refund the remaining unused value over the phone. But he insisted on me coming in to sign the form. Since my purchase as I mentioned before I have moved to Las Vegas, so I had to make a special trip to see him and sign the form. In today's digital world he could have sent me a Docusign and took care of it. He would have done so to gain my business if I was buying 10000% guaranteed. What it was is he didn't want to give me my money back. Its a tactic they use. It's pure greed and scamming. If you make it difficult maybe I will go away and forget about it. He kept saying this could take up to 2 months to receive the refund at least 4 times. He had a xxxx poor attitude and really didn't want to do the cancellation or help me. He made me feel like I was wasting his time. I am looking into buying the latest G-wagon or Mayback luxury version, but damned if I give them my business ever again. And I would again highly recommend else where for all your Mercedes needs and purchases. I have bought many of cars in my lifetime and this has to be one of the poorest service I have ever received.

Bruce Barrett is #1 He’s top notch all the way. I appreciate his honest no nonsense way of taking care of his customers. He, just feels like family. -Sylvia Swall

Q and Javier literally made this easiest purchase ever! Thank you guys!!! For golf R!!

Lauren is the best Sprinter specialist in the country. She is responsive, organized, and very fun loving. We LOVE Lauren

I’ve been to this dearship before to get another I owned serviced and was happy so I decided to purchase from them and I was not disappointed. The sales consultant, Mr Keith Somerville was patient and got me a good deal. If you’re shopping for a vehicle, I highly recommend you contact Mr. Somerville…you will not be disappointed!!!

The sales department is great! But their service department sucks! Worst service ever! I Will NOT recommend it. I took my new car that I purchased 3 weeks ago, to get the key programmed. At first they told me it will only take 2 hrs. The two hrs ended up being a week. So finally it was time to pick up my car. They brought it out. Omg! It was in the worst condition ever! My car is GLE 350 2022 which was recently purchased. I did NOT expect to receive my car in that condition. When I left my car it was much cleaner I still requested for a car wash since it’s free when you purchase a new car. They did not even wash it but instead they gave me my car with muddy foot prints and dusts all over it . It looked HORRIBLE. I was shocked! When I brought it out to their attention, the service guy names Reza didn’t even apologize but said he will clean it right away. I had to stand there for 15-20 min with my daughter for them to clean my car. When I asked how come they didn’t clean and wash my car? Reza responded that they did two days ago and because of the construction it got dirty again. REALLY?? What about the inside of it?is that how they deliver a car to a customer? They quickly cleaned it but it was not to my expectations. I thought Mercdes Benz cares about their customer service but it certainly didn’t look like it. Reza the service guy didn’t even apologize for making us wait outside for another 15-20 min. It was my first experience with this dealership. It certainly was NOT a pleasant one. Very disappointed!!

My Service Advisor, Jose provided me the detailed information about my service that I needed. He was knowledgeable, professional and guided me through options. He did not try to “sell” or pressure me which is why I would highly recommend Jose especially because of his Knowlege & expertise.