Reviews
Mike Santos at Mercedes Benz of San Juan, Texas is my
Mike Santos at Mercedes Benz of San Juan, Texas is my service agent at this dealership and his attention to detail is second to none. With great assistance from him and the service department, I have been able to keep my vehicle like new for many more years than expected.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you so much for sharing these kind words for Mike! We're happy to know he went above and beyond to serve you. We appreciate this positive feedback and look forward to seeing you again next time! :) - The Team at Mercedes-Benz of San Juan
It is awesome!
It is awesome!!! Angel does not make you wait in line they get he even gets me a coffee or drink of my choice while I sit! He is also super proactive and tells me when I’ll need to replace my tires and get an oil change!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Heather, thank you for taking a moment to let us know how we're doing! It's amazing to see that Angel and the team went above and beyond to provide a first-class experience. If there is anything we may assist with in the future, please do not hesitate to reach out! :) - The Team at Mercedes-Benz of San Juan
Very attentive and helpful.
Very attentive and helpful. Angel, my service representative, was very nice. I trust him with my car needs. Thank you.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Garcia, thank you for the kind words! It is always our goal to provide superb products and services. While we appreciate this review, our team aims to deliver five-star worthy experiences to each guest. If there is anything we could have done better, please do not hesitate to let me know at Timothy.Shook@cagaustin.com. Thank you again and I look forward to receiving more feedback from you! :) - Timothy Shook, COO
Humberto Maldonado was super attentive always kept me up
Humberto Maldonado was super attentive always kept me up to date with any changes . Great service !!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Victor, thank you for taking the time to share these kind words for Humberto! We appreciate your support and look forward to seeing you again next time. :) - The Team at Mercedes-Benz of San Juan
Joe Trevino is awesome, he helped us find the best car,
Joe Trevino is awesome, he helped us find the best car, very knowledgeable too. Staff is great as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paulina, you are too kind! Thank you for sharing this positive feedback for Joe. We appreciate you choosing us and hope you have been enjoying your new vehicle! :) - The Team at Mercedes-Benz of Austin
Worst sales experience here I have had of buying cars for
Worst sales experience here I have had of buying cars for 50 years. If you have an out of state trade I would forget it.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review. We're disappointed to see this feedback, as our team put in great effort to ensure a seamless experience. We understand your interest in one of our pre-owned vehicles and your intention to trade in your current vehicle. As explained, it is standard practice for us to physically inspect trade-in vehicles before finalizing transactions. We informed you that we would need to have the vehicle brought to us to move forward, yet you declined. We'd also like to note that both of your sales consultants worked diligently to provide a professional experience, and unfortunately, they were not met with the same level of respect. We appreciate your feedback and wish you the best in finding a dealership that better suits your needs. Take care. - The Team at Mercedes-Benz of San Juan
We purchased a 2024 Turbo GLE 53 in June 2023.
We purchased a 2024 Turbo GLE 53 in June 2023. We have had this vehicle for about nine months and it has less then 3,000 miles. In that time, the entire dashboard went out, after about five months which required service. Then this week there was a recall due the gas pedal issues. We didn’t expect having this many issues with a vehicle that cost us over $100K. We thought we were purchasing a reliable vehicle that is supposed to be know for their reliability and engineering. Maybe we made a mistake purchasing this vehicle. It had been really disappointing owning this Mercedes to this point. It would be nice if they dealership would to contact us, but I don’t think they really care after making a sale. Live & learn.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excelente trato, muy profesionales en todo momento, súper
Excelente trato, muy profesionales en todo momento, súper contentos por que simplemente se dedicaron a lo que es enfocándose a mostrar la SUV desde el principio fueron muy claros y directos nunca forzando o siendo insistentes mostrándose abiertos a los comentarios de nosotros en particular el Sr Ricardo González un excelente vendedor que nos dio confianza desde la primera vez.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst experience Response Javier H.
Worst experience Response Javier H., lying me about pulling my credit .I have preapproved a good interest with a credit union and don't was agree .Lying me i will have soft pull ,and after i made hurt my credit score with 8 points,and after ask me downpayment with Mercedes financing.Lying me with how old is car on the market,it was 186 days and lying me is new car at the dealership,after i checked carfax i saw exactly 186 days.The car it was at this dealer for sale from 09.09.2023. Lying me car is 2021, but is 09.2020 Only lying This is a scam when somebody gives you other data and you need to pay the same money. Avoid this dealer to don't have the same problems.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Istvan, thank you for sharing your concerns with us. Providing a seamless experience to each guest is our top priority, so we are disappointed that things did not go as expected. Upon investigating this further, we can confirm that your Sales Consultant followed the standard sales process. Our records indicate no discrepancies in communication or transparency, so I'd appreciate the opportunity to learn where we went wrong. Please feel welcome to contact me directly at Jordan.Cantu@mbofsj.com. Thank you again and I look forward to your email. - Jordan Cantu, General Sales Manager
Impressive customer service!
Impressive customer service! Joe Trevino, along with Modesto and Frank, went above and beyond in leading our way! We are grateful, and we look forward to their expertize in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mabe, thank you for sharing this raving review for Joe, Modesto, and Frank! Your support means the world to us and we wish you all the best with your new vehicle. Happy cruising! :) - The Team at Mercedes-Benz of San Juan