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Mercedes-Benz of San Juan

(447 reviews)
Visit Mercedes-Benz of San Juan
Sales hours: 9:00am to 6:00pm
Service hours: 8:30am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (866) 872-6559 (866) 872-6559
Used (877) 464-3917 (877) 464-3917
Service (833) 918-6470 (833) 918-6470

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Juan from DealerRater.

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Priced fair and quality of cars are excellent, staff were...

Priced fair and quality of cars are excellent, staff were pleasant and help in reviewing the assortment of vehicles. The car was cleaned and fluids filled up

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

1yr Service

My C250 was due for it's first service - it was quick & easy. It is so helpful that your service department also works on Saturdays!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service as soon as my husband and I walked in....

Great service as soon as my husband and I walked in. Everyone was very helpful and at all times aware of anything we might’ve needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you visiting us and we're thrilled to know that we left you with a great impression. :) Be sure to let us know the next time we can help and until then, take care. -The Team at Mercedes-Benz of San Juan

Great experience! Thank you for your help! We really...

Great experience! Thank you for your help! We really enjoyed the ride. They are really helpful and are very kind and help you with your needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you choosing us! It's our top priority to always provide an excellent experience. Thanks for your review and take care. -The Team at Mercedes-Benz of San Juan

Joe was very helpful in explaining regarding the...

Joe was very helpful in explaining regarding the cars items! We we told that it was inspected for certification Sad to say the filter box for interior air was broken and the old filter was still intact! I blame the service department not doing their job! What else did they not do? Oil change and other fluids? Not impressed! There should be a check list and sign by the mechanic! David Langseth

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

David, we appreciate you shopping with us and are happy to know that Joe did an excellent job. Our reconditioning technicians have an extensive checklist of items to review before each vehicle is certified for resale. We sincerely apologize if there was an oversight and appreciate you letting us know. We will be sure to address this with the team in an effort to ensure that this was a one-off situation. Thank you for being our guest and take care.

For it been my first time there, they did good work. I...

For it been my first time there, they did good work. I was pleased how Wendy handled things and treated me with courtesy, respect, and professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Julian, thank you so much for choosing us for your service needs! We work hard to provide experiences worth bragging about and it makes us happy to know that Wendy delivered. :) We'll see you next time! -The Team at Mercedes-Benz of San Juan

Excellent Service

Excellent service. I was very happy with the experience and would purchase a vehicle here again in the future. I will recommend family and friends to purchase a vehicle here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We couldn't be happier to know that we were everything you needed! Thank you so much for being our guest and we look forward to seeing you, and your friends or family, next time. :) -The Team at Mercedes-Benz of San Juan

Great, efficient, quality service. My experience was...

Great, efficient, quality service. My experience was quick and effective. Everyone is very friendly and willing to help. Service was provided in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Leslie, thanks so much for the praise! We appreciate you being our guest and look forward to seeing you next time. -The Team at Mercedes-Benz of San Juan

Excellent service. I was very happy with my experience...

Excellent service. I was very happy with my experience (unlike in the past w another salesman in 2018). I would recommend my friends and colleagues to him anytime.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Collision Prevention Disabled

Arrived on a Friday with an episode of check engine light and Collision Prevention System Disabled. Service Dept. had two technicians problem solving by 1pm. Indeed corroborated issue but ECU not providing an action code. Two very nice interviews with technicians Eric and Neff many items checked, connections cleaned and a forwarded message to Mercedes Benz regarding this issue that I hope will not leave me stranded during our 750 mile trip Okla. to South Padre Island. Outstanding Technicians! Only one suggestion, U need a TV or two in the service waiting area. Otherwise very nice and constantly cleaned facility. Tanks for the banana and the YooHoo - many years since I had one of those. Have been your client twice in the past with our '09 wagon, CV Joints and rear hatch glass broken.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.