Reviews
Worst Service Ever
The worst service received at a MB dealer in the last seven years I owned my vehicle, a motorhome mounted on a Sprinter. Last January, I had an appointment at 9:00 am and waited until 3:30 pm to get our vehicle back for a mere service A (basically an oil change). The price charge was $515 USD. I wrote an email to their Service Manager, Mrs C. Hach on January 22th. I haven’t received a response from her yet......
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We want to thank you for being our guest and we're surprised to read about your dissatisfaction. We worked diligently to accommodate your timeline by getting the Sprinter Van completed swiftly while our Sprinter shop is currently under high demand and taking appointments with 1 week of lead-time. We're always here to help and have verified that your price concerns were addressed by your Service Advisor via email, noting the procedure of what is included in our oil change services in comparison to your previous dealership in Oklahoma. We proudly offer competitive pricing for services and repairs among Mercedes-Benz dealerships in our region and aim to be the most comprehensive service for each Mercedes-Benz. We understand if this is not for you and respect your decision to choose a service provider. Thank you for visiting and we wish you all the best. -Cindy Hach, Service Director
SERVICE
GREAT SERVICE, EVERYTHING WAS VERY GOOD. SERVICE WAS AWESOME...WILL TELL MY FRIENDS ABOUT IT.. I WILL COME BACK AGAIN AND BRING OTHER CARS AND TRUCKS
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, we are so grateful to have earned your recommendation both on and offline. It's always our mission to deliver the best possible experiences! We look forward to seeing you next time and wish you all the best. -The Team at Mercedes-Benz of San Juan
We are very pleased with the customer service from this...
We are very pleased with the customer service from this Mercedes dealership, Joe made our purchase a very pleasant experience. Nothing but a very positive memory.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jesus and Sonia, we're so happy to know that your visit was 5-star worthy. Delivering a premium experience is exactly what we want to be known for. :) We appreciate the feedback and look forward to seeing you next time. -The Team at Mercedes-Benz of San Juan
My visit with dealership was great. They really took time...
My visit with dealership was great. They really took time to help find us the best rate available to us and when I went to get scratches buffed out of my wood center console everything went extremely smoothly. Joe Franco the salesman has great customer service as well Sam Villarreal from finance director.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you shopping with us and appreciate you letting us know how everything went! We aim to be the best and will continue to work hard to deliver experiences worth bragging about. :) -The Team at Mercedes-Benz of San Juan
Always courteous, informative and knowledgeable staff. I...
Always courteous, informative and knowledgeable staff. I wish service prices were more economical but I guess they are reflective to having a “luxury” vehicle. Thank you Mercedes Benz San Juan.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the stellar review, Debra Ann! We are proud to offer premium services and amenities and appreciate you taking notice. :) We look forward to serving you next time and wish you all the best. -The Team at Mercedes-Benz of San Juan
Good experience,
The service person, Windy, was very helpful and was able to satisfy the request regarding the emergency brake on our Sprinter Motor home. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Service
It's been since they open that we first bought our car and the family has being do so for all this years. We like the quality of product and service that you provide.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear this! It makes us proud to provide excellence in everything that we do. Thank you for your support and take care. -The Team at Mercedes-Benz of San Juan
Regular service
Excellent service. Punctual, timely, courteous and expeditious. My car was returned clean. The service has definitely improved from previous experience. I would highly recommend this dealership. Marco Cavazos deserves a raise!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Charlie, you are too kind! We're proud to know that we did an excellent job. Thanks for letting us know how everything went and be sure to let us know the next time we can assist. -The Team at Mercedes-Benz of San Juan
Passenger Air Bag Recall
My service advisor, Marco Cavazos, was very customer focused. He explained what would be done for the air-bag recall and also provided a vehicle-health report card based on a courtesy multi-point inspection of my RV.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joe, we're always here to help. :) Thanks for your praise and be sure to let us know the next time we can assist. -The Team at Mercedes-Benz of San Juan
Very professional in every way, Geo and Sam made our...
Very professional in every way, Geo and Sam made our purchase a very pleasant one! The best dealership here in the rio grande highly recommended!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It makes us proud to know that we did an excellent job and we appreciate you sharing! Thank you for being our guest and take care. -The Team at Mercedes-Benz of San Juan