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Mercedes-Benz of San Juan

(447 reviews)
Visit Mercedes-Benz of San Juan
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award
New (866) 872-6559 (866) 872-6559
Used (877) 464-3917 (877) 464-3917
Service (833) 918-6470 (833) 918-6470

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Juan from DealerRater.

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we did our first purchase with you and I can’t express...

we did our first purchase with you and I can’t express out gratitude. Such a great client service. Thank You so much. God bless

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Mercedes-Benz of San Juan family! It makes us proud to know that we did a great job and we want to thank you for sharing. -The Team at Mercedes-Benz of San Juan

My sales agent Marco was fantastic, he and Sam always...

My sales agent Marco was fantastic, he and Sam always take care of my wife and I. We have bought 3 cars here, and been taken care of every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much! Our common goal is to constantly deliver 5-star customer service and we're so proud to have earned your business. Congratulations and happy cruising! -The Team at Mercedes-Benz of San Juan

Awesome service. I always go to MERCEDES BENZ of San Juan...

Awesome service. I always go to MERCEDES BENZ of San Juan to get my car fix when it needs it, won’t go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your support means the world to us! Thanks so much for the kind words and we'll see you next time. -The Team at Mercedes-Benz of San Juan

Employees were nice & courteous. Service employees...

Employees were nice & courteous. Service employees changed oil & put air in tire. I left dealership and was driving on expressway when I got flat tire. Tire & installation was over $300. Expensive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us! We're proud to hear that everything went smoothly and appreciate you sharing. Please know that we aim to be the most comprehensive service for each Mercedes-Benz vehicle with the best possible amenities, too. Even so, we offer competitive pricing for services and repairs among Mercedes-Benz dealerships in our region. :) Our customers mean the world to us and we appreciate your feedback. See you next time and take care! -The Team at Mercedes-Benz of San Juan

Brandon was very helful and courteous. I would def refer...

Brandon was very helful and courteous. I would def refer ppl to this branch. Thanks brandon for you kind words. God bless you. Thank you for making this first time experience as the best one ive had when it comes to purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Mario, we want to thank you for being our customer! Providing a friendly and seamless shopping experience is always our top priority. Congratulations and take care! -The Team at Mercedes-Benz of San Juan

Juan Hernandez at service department is always very...

Juan Hernandez at service department is always very helpful and friendly I’m really satisfied for the service and I’m going to keep going back for my car services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

excellent service

I own BMW, Audi, and Mercedes. By far MB of San Juan has the best service Department with Juan Hernandez . He makes you feel special and will work with me when I have to drive from my office in Roma (1.3 hrs).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I am very satisfied with the information and service...

I am very satisfied with the information and service provided by service manager Adrian Flandes on my 2012 Mercedes Benz. A followed up text regarding the repairs is also very much appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I was very satisfied with the service even though the...

I was very satisfied with the service even though the service dept was short of one of their techs to service sprinter vehicles. Marco told me up front of this problem, and I knew from past experience that the service would be what I had come to expect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service and response time. They are attentive to...

Great service and response time. They are attentive to detail and care for the customer. I will keep doing business with these individuals. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.