Reviews
I left dealership confused about what was done and what
I left dealership confused about what was done and what charged to my prepaid maintenance package
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
George - Thank you for the feedback on your recent experience here. We are sorry to hear that your visit with our Service Department did not meet your expectations. We take customer feedback seriously and will use this to continue improving our processes. Please feel free to contact our General Manager Dan Epp, (612)-703-0609 with any additional comments or concerns. Thank you.
We appreciate the feedback on your recent experience and would like to apologize for any miscommunication that occurred. Customer care is very important to us, and we would like to speak with you directly. Please contact our General Manager, Dan Epp at 651-240-7505 at your convenience. We look forward to speaking with you soon.
Best dealership I have ever dealt with.
Best dealership I have ever dealt with. Adam and Phillip answered all my questions and concerns accurately while explaining all of my possible options. I highly recommend Walser Subaru St Paul to anyone who is looking for a new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for telling us about your experience, Suenrick! It's wonderful to hear that you enjoyed working with Phillip Mitchell to purchase your new vehicle!
Thank you for telling us about your experience! It's wonderful to hear that you enjoyed working with Adam and Phillip to purchase your new vehicle!
Everything about this experience was excellent.
Everything about this experience was excellent. It took exactly the amount of time they said it would, the waiting area was the nicest I've ever been in with complimentary drinks and snacks, the video of what was done was a nice touch and they kept me advised as to progress via text.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for reviewing us, ajstendahl! We appreciate your business and look forward to serving you again!
Thanks for the 5 star review, ajstendahl!
Overall I had a great experience with Walser Subaru.
Overall I had a great experience with Walser Subaru. There was a lot of stress surrounding the purchase since this was my first time buying a car, but my sales rep Shalay Lay was amazing. I would rate him 6/5 if that was possible. He talked me through the process slowly and met me at my level. I also appreciated that he mainly spoke to me rather than my dad who I brought as backup. Purchasing a car as a woman can bring condescending attitudes from men but Shalay was patient, well informed, respectful, and kind throughout this process. I don't have much to say about the other workers as my interactions were brief, but they were all very kind and knowledgeable as well
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the 5 star review, KayGilb! It's great to know enjoyed working with Shalay Lay to purchase your vehicle. Enjoy every mile!
Thank you for telling us about your experience, KayGilb! It's wonderful to hear that you enjoyed working with Shalay to purchase your new vehicle!
The service was excellent!
The service was excellent! I particularly apprecaited the care and individual attention!The walk thorugh video of the car inspection is awesome. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for taking the time to review us, Rose.sue! We look forward to working with you again soon!
I had several small but pesky items to deal with and
I had several small but pesky items to deal with and everyone was so good natured and helpful. Very thorough too
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for taking the time to review us, Polanskyj0! We look forward to working with you again soon!
Jennifer Schichel was great to work with.
Jennifer Schichel was great to work with. So responsive and friendly. Explained everything to us - step by step. Shared our enthusiasm for our new purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's wonderful to hear, Joannverweijj. We're glad that Jennifer was able to help you get behind the wheel of your new vehicle. Thanks for rating us 5 stars!
Loved working with Emerson and Maria Medina Alzate.
Loved working with Emerson and Maria Medina Alzate. They made it a pleasant and quick experience. I love my new Subaru!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I worked with mark and he was perfect.
I worked with mark and he was perfect.i started just looking for advice and I left happy in my new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
one of the more pleasant buying experiences I’ve had,
one of the more pleasant buying experiences I’ve had, quick, straight, and to the point
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car