Walser Subaru St. Paul

Mike Thompson in Service Dept helped me. He is friendly, knowledgable and thorough. He did a great job! 10 out of 10!

Fast, friendly and efficient. The show room and the service department are so clean and the snacks are well stocked. Good service!

I've been hesitant to fill this out and to leave well-enough alone, but you keep sending me the email to provide my feedback... so here it is. I was happy with the customer service rep at the desk I worked with. He was so kind, but only seemed to know what was communicated to him by the technician. I was super disappointed in the recommendations for servicing my car that were communicated by the tech through the service rep. I brought my car in to get the radio/information screen fixed, as it was working on/off and also seemed to be triggering some of the dash service lights to come on. I also requested an oil change and wiper blade replacement. The technician sent a video to the email address I provided and I received it while waiting for my car. The video was only 2 minutes long in which the technician showed that my car was in overall good shape, but said he recommended a full motor replacement with very little elaboration and only broad/generalized statements of problems he said he observed. (This EXTREMELY DRASTIC diagnosis was given approximately 10 seconds of broad explanation and no audio evidence or visible evidence indicated in the video.) The customer service rep communicated this to me and was ready to schedule a full motor replacement, with no real additional details outside of 10 seconds of vague explanation in the inspection video. The technician in the video offered no other solutions or minor possible solutions for a slight/sudden engine knocking sound- bad fuel, cam sensor, ZERO.. nothing! This vehicle is not new, but driven daily since we purchased it at this dealership in 2018. In fact, I drove it 70+ miles for service that day without issue... other than the radio/info system not properly working. This news left me feeling very taken advantage of... especially, when I questioned it and they justified the need for a new engine by sharing that another "lady" had hers in the shop for the exact same issue and didn't offer for the actual technician to talk through the issue with me. I was extremely skeptical and unwilling to dump thousands of dollars of repairs that could have well exceeded the value of the vehicle in no time. The customer service rep also communicated that there was no solution, other than full replacement, for my malfunctioning radio/info center... They shared this would also cost thousands of dollars to replace. Okay... now we were well on our way to exceeding the value of the car for sure. With that information, I made the executive decision to only have the oil changed and wipers replaced that day. On the way home, I filled the car with premium fuel. I am happy to report, on the way home (70+ miles) all the dash lights turned off and we have not been able to replicate the "knocking" the technician indicated. We also ordered a replacement radio/info center from a online scrap source for less than $300 and easily installed it ourselves. It works perfectly. It's now been a couple weeks of daily driving- no dash lights have come on, we still have not been able to replicate the "knocking" sound, and the radio/info center has been working just fine. Overall, my experience was extremely frustrating and feeling like I was preyed on and perceived to be a mechanically dumb woman getting her vehicle serviced.

They get 'er done right, and have been more than fair on prices while keeping my beloved 25-year-old 250K-mile rustbucket on the road.

Prices are higher than non dealership but worth the convenience. Makes it easy. x x

A heartfelt thank you to Walser Subaru for your unwavering support, and to Osica for your kindness, understanding, and generosity. Your willingness to go above and beyond has not only made a difference but has truly made me feel welcomed. I deeply appreciate the warmth and care you’ve shown.

Service was efficient and thorough. Ben was very helpful in thinking through when to complete future maintenance repairs/updates.

I am used to someone giving me a brief overview of any yellow or red warnings on my car but lately it seems like they rush me out by telling me my total and that’s it. Not very friendly or thorough for the service i pay

I love this location, friendly staff and service techs, easy to schedule for service, and they have a nice waiting area with clean restrooms, snacks, and beverages.

The staff is always very nice. It seems they try to get the best price and find coupons to help with the repair bill. Efficient.