Reviews
It was one disaster after another with this dealership.
It was one disaster after another with this dealership. Wouldn't recommend. Plus they try and force you into extras after. Really annoying. The car needed new tires instantly which they refused to acknowledge and we have had one issue after another with the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Sales staff was good to deal with.
Sales staff was good to deal with. Service department is very poor. Wouldn’t recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Wanda was a pleasure to work with and the purchase was
Wanda was a pleasure to work with and the purchase was seamless. The dealership stayed open for an additional hour and still was able to stage a purchase pic as the car was a gift to our daughter. Completely worth the 1.5 hour drive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
GMC Sierra Depot
Loving my Customizers truck. Just came in for my first oil change. Sales and service is always very friendly and helpful. Logan and Kyle always make sure I am completely satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service program for used cars.
Excellent service program for used cars. I'm getting my first oil change today for free.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
JT, thank you for your positive feedback and 5 star rating. Have a great day!
Worst Car buying experience ever. Advertise for item on...
Worst Car buying experience ever. Advertise for item on vehicle that did not work and then would not stand by them to fix them. if there was a 0 I would rate them a 0. Lied to us about getting a 2nd key with our vehicle - I had to screenshot the verbiage that states that to the salesperson and then he got us one. Had to take car back with less than 900 miles on it with a coolant leak. Would not recommend. Not easy to deal with
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Brandi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (301) 304-6337 at your earliest convenience and we will do our best to resolve this with you.
WORST expierance EVER
Worst Car buying experience ever. Advertise for item on vehicle that did not work and then would not stand by them to fix them. if there was a 0 I would rate them a 0. Lied to us about getting a 2nd key with our vehicle - I had to screenshot the verbiage that states that to the salesperson and then he got us one. Had to take car back with less than 900 miles on it with a coolant leak. Would not recommend. Not easy to deal with
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Brandi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (301) 304-6337 at your earliest convenience and we will do our best to resolve this with you.
Horrible experience
Typical salesmen. Lie to you to get you in the door even if you tell them that you don’t want to be lied to and just want an honest experience. Sales manager is clueless about the vehicles they sell with misinformation and incorrect specifications. Wouldn’t buy a lawnmower from them let alone a $60k truck
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great customer care and very patient
I dealt with Kevin O'Connor and he was outstanding. He understood what I was looking for and was not trying to sway me one way or another, just offered courteous insight. I really appreciated the care and attention of the whole staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David B., we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sheehy Buick GMC!
staff was very unprofessional
Saturday my boyfriend and I went right before closing time, both of us were looking to purchase vehicles. We were in contact with our salesperson that evening and Monday morning. We gave our financial information to start the loan process, and scheduled a time to come and sign everything for after work. After sitting for an hour because our salesperson could not be loctaed, we were informed that they could not help us as even know the vehicle was set to be sold to us it was now being sold to someone else. This shows the disorganization and lack of ethics and professionalism this dealership has, which also makes me wonder of the quality of the used vehicles they sell. They lost our business for good and the sale of a truck and SUV!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase