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Mike Shaw Subaru

(1,550 reviews)
Visit Mike Shaw Subaru
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
New (888) 816-9297 (888) 816-9297
Used (888) 817-8726 (888) 817-8726
Service (888) 821-1459 (888) 821-1459

Reviews

(1,550 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent car buying experience.

I purchased a new 2015 Subaru Impreza Wagon after having owned two previous Subarus. I never look forward to working with car sales people but this was an exception. John Hull was extremely helpful, informative, pleasant, and did not pressure me during any part of the car buying experience. It's a great car and a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience! Dominic Scrivner, Managing Partner

Best experience at a dealership, EVER.

Could not be happier with the experience we had at Mike Shaw. Our salesman Cliff was amazing. Hands down the best and most knowledgeable salesman we have ever had at any dealership. Cliff took his time with us and was very patient with everything we asked of him. Cliff even left us a little something in the car that we found a couple of weeks later that put a smile on our faces and just reminded us just how good of a guy he is. Thanks Cliff. ;-) We also purchased extra accessories that had to be put on by the service department after our purchase. The service department was also excellent. They had our car in and out in a reasonable amount of time. Mike Shaw has definitely made us customers for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Krista & Ryan, Thank you very much for the kind words and we hope you are loving your new car! Dominic Scrivner, Managing Partner

Great dealership!

Between three of us in my family we have purchased six Subarus from Cliff Swaim at Mike Shaw Subaru over the last several years. This really is a great dealership: no high pressure and good people. Cliff is awesome to work with; he listens, he respects what you say you want and he is just generally a nice guy. And the service department is the best. I always ask for Dustin. We were Subaru fans before we moved to Denver. Once we got here, we worked with several Subaru dealers (with service needs) and then we discovered Mike Shaw Subaru and we are now Mike Shaw Subaru--and Cliff--fans.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for sharing your experience with us! Take care, Dominic Scrivner, Managing Partner

On my own time

I was so fortunate that Clifford Swaim was the one to answer an online question I posed. In the weeks to come, he offered information and answered more questions, but never tried to push me towards a sale. When I was ready to buy, he answered all my questions and was always sincere and serious about the purchase. But the best part was after the sale, he made sure all of the extra add-ons were installed in 1-2 days and stayed in contact with me the entire time. He never dropped the ball and I always felt he cared - even weeks after the sale. Best car buying experience I've ever had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the kind review, Debbie! Dominic Scrivner, Managing Partner

Go to Mike Shaw Subaru

I purchased a new Subaru last month and have had no regrets! Cliff S. made the experience easy and exceeded my expectations to get me the car (and color) I wanted. He has even followed-up after the purchase and answers any of my questions promptly. I would recommend him to all my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the opportunity to assist with your new Subaru purchase! Dominic Scrivner, Managing Partner

Only Mike Shaw

Wow! I can't say enough about the customer service! Cliff made the process painless. I was in an unfortunate situation where I needed to find a car and quick! I am an extremely picky person who is not always the easiest to deal with. Cliff was extremely patient in listening to my needs and finding the right car for me. I have purchased and leased quite a few cars and I have never had it as easy as this. I won't be buying or leasing anywhere else!!! The Mike Shaw dealership and Cliff have made me a lifelong customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Laura!

Mike shaw has been amazing!!

I have had the pleasure of going to this location a few times, they have always treated me right with a good price, great presentation with open and friendly people. I have worked with Cliff every time I have gone there and it was been a wonderful experience. I would highly recommend him and the company to all my friends and family looking to get a new car at a fair price. When I am ready to get my next car he will be the first person I contact. Thanks again Cliff and Mike Shaw for a great car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Johnny!

Low pressure environment instills confidence.

Just a quick note to let folks know that Mike Shaw offered my wife and I a positive experience. After visiting a number of dealerships on "car row" in our neighborhood, we stumbled across this dealership. That day, we had been chased by salesmen on golf carts, offered may questionable claims about certain vehicles and had legitimate questions deflected by other dealerships. Wandering around on the Shaw lot, not knowing much about the current Subaru line-up, we were greeted by salesmen Cliff Swaim. He seemed friendly and answered some cursory questions in an open manner. He let us both sit in different vehicles and gently explained some features (not pounding hype and bling like we saw at other dealerships). He offered us test drives in a couple of vehicles and, surprisingly, did not talk our ears off during the trips around the neighborhood. He could field some technical questions and explained some unexpected features. My wife and I were potentially looking to replace one car, but then pondered getting rid of both our cars for new Subarus. You might think the random salesperson might go manic at the prospect of selling 2 cars at once, but he calmly explained some options and gently worked the deal. This guy even showed me around the service department, offering consult with a team technician. Wow. He was receptive to offering some reasonable incentives, too. Bottom line: Cliff was able to seal the deal and we drove off the lot with 2 new cars. He was willing to dig around the lot to find the right option package and make a deal that did not leave me feeling like I just sold part of my soul. Since then, he has offered support, consultation, and followup. I don't need to comment much on the cars themselves ('nuff said: love 'em at 10k miles now), but I believe it is rare to find a dealership and, more importantly staff, that is willing to get folks behind the wheel, roll with any twists in the deal and still offer a sense of a relationship after the sale. Kudos to Cliff and the rest of the team at Shaw. BTW- Awesome coffee/hot chocolate machine!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the kind words, Mike! We appreciate you sharing your experience! Dominic Scrivner, Managing Partner

Poor Customer Service

Well, I am glad other people had great experiences with this dealer and I am sure that the staff are great. But for whatever reason, I could never get hold of the finance guy who was working on my loan application for approval. I've called several times a day for three days and also emailed him several messages but he never return my calls nor have the courtesy to let me know either yes or no on the loan approval from the bank. Tam

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Consumer response

Thank you Peter for reaching out. I had left you a message on your voice mail. You can call me on my cell at 505-363-2221. Thank you and have a blessed day. Tam

Great salesperson, service and price.

I was purchasing a car for my son who currently resides in Denver. Being that I am located in Naples, FL it was difficult to be there in person to help. I contacted several of the Subaru dealers in the area and Johnathan was the first one to reach out to me. My son and I have been researching Subaru for a while and were pretty educated on most of their vehicles. Thus, have a knowledgeable salesperson was important because we were still not sure what vehicle best fit my son. We were also in need of someone who would not be afraid to negotiate. Johnathan fit the bill on both. He not only assisted us on which vehicle to go with we received a price that was the best in the market. Now my son is driving a nicer car with all the bells and whistles. It made for a great college graduation gift. Additionally, they made the transaction very easy considering I am several states away. Any questions I had they handled. Very happy with the service provided. Thanks for all your help Johnathan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to share your experience with us and for allowing Jonathan to assist in your son's new vehicle purchase. Take care, Dominic Scrivner