Skip to main content

Mike Shaw Subaru

(1,550 reviews)
Visit Mike Shaw Subaru
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
New (888) 816-9297 (888) 816-9297
Used (888) 817-8726 (888) 817-8726
Service (888) 821-1459 (888) 821-1459

Reviews

(1,550 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

EXCELLENT service at Mike Shaw!

I purchased a brand new Subaru through Mike Shaw Subaru a couple months ago. I worked directly with John H. an EXCELLENT salesperson that treats you with the utmost care and entirely went out his way making sure I was completely satisfied and happy with my new purchase. My father had purchased a brand new Subaru 2 weeks before I got mine and we are both so thrilled and couldn't be more happy. I love the follow up when it comes to the maintenance dept too. I would recommend Mike Shaw to anyone I talk to. I have received sooo many compliments on my new ride! :) Be sure to ask for John when arriving at Mike Shaw! You won't regret it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the kind words, Molly! Dominic Scrivner, Managing Partner

Liar, Liar, Pants on Fire

Alex E. lured me over to the dealership telling me she had the car with all the features I had been looking for. I went over after work (104th and I 25 is not an easy place to get to during rush hour), took the test drive and went inside to bargain and found out the car did not have ANY of the features I had been promised. Total waste of two hours and then I got to drive home in more rush hour traffic! Mike Shaw lost me as a customer forever.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your feedback. Please call me directly if you would like to discuss this further. Jared Pleva, Internet Sales Manager 303.647.4893

Purchased new car

We purchased a new 2016 Subaru Legacy at Mike Shaw in Thornton, with assistance from John Hull. Most experiences we have had were nerve racking, but John is awesome and made the whole experience an awesome one. He continues to go above and beyond for us and we look forward to sending our friends and family his way!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Mark & Karen, Thank you for the review, we hope you are loving your brand new Legacy! Dominic Scrivner, Managing Partner

Great Experience! Great Service!

This week we had one of our cars completely die, leaving us in need of getting a new car A.S.A.P. We knew we wanted a Subaru and we were interested in the 2016 Forester. I was recommended by a friend to contact Cliff because she said he was the best! He didn't disappoint. We needed a car, and we needed a car fast! I contacted Cliff late in the evening on Tuesday and he got back to us promptly Wednesday morning and we were able to come in and test drive that evening after we got out of work! He stayed late for us which we GREATLY appreciated! We originally went in thinking we would finance and buy the car, not lease. However, the payments came out to be a bit higher than we had originally anticipated. I know panic struck my fiance and I at that point because we were in desperate need of a new car! Then Cliff talked to us about leasing and how that could help us with payments and how we can still buy the car after the lease ended. he thoroughly explained in detail everything about the lease (a lot of information we were unaware of) and made us feel at ease. By switching our original plan from financing to leasing we were able to cut down our payments and save ourselves unneeded stress! Cliff was extremely professional, kind, and welcoming. He was thorough in explain every detail not only about the lease, but about the car as well. This was our first new car purchase and he made it easy, and we understood everything that was going on. Cliff knew we had a rental car and the color Forester that we wanted wasn't on the lot; he was able to locate the exact one we wanted and he was able to get it delivered the next day when we could pick it up so we didn't need to extend our rental car. When we came to pick it up he went over last minute details with us and explained all of the booklet information. He even helped me set up my iPhone to sync with my new car! Cliff went above and beyond to make sure we were happy and that we felt comfortable with our decision to lease. Although we spent all of our time with Cliff, all of the other staff members were extremely friendly as well! When we picked up the Forester i wasn't aware they were a dog-friendly facility until Cliff told us to bring our puppy in! I loved that! A huge thanks to Cliff and Mike Shaw Subaru for making this experience excellent! We will definitely be returning for all of our car maintenance and to purchase another vehicle in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jessica & David, Thank you very much for sharing your experience and congrats on your new Forester! Dominic Scrivner, Managing Partner

I came, I shaw, I bought a car

I just bought a new 2016 Subaru Legacy from Mike Shaw Subaru and could not have been more pleased with the entire experience. I contacted the dealer from out of state and they were more than happy to accommodate me during my transition to colorado.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks and congratulations on your brand new Legacy! Dominic Scrivner, Managing Partner

Awesome dealership

I purchased my 2 Subaru cars at Mike Shaw. Cliff was the salesman for both pirchases, and I trust him to work hard for me to get a great deal. I have been very happy with both cars and the service and commitment to quality. I know i will someday buy my third Subaru there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Heidi, thank you for taking the time to leave us a review and for choosing us to assist you with both Subaru purchases! Dominic Scrivner, Managing Partner

Wonderful New Car Buying Experience

I just purchased a 2015 Subaru Forrester from Mike Shaw Subaru, Thornton, CO. It was the best new car burying experience I have ever had. Cars.com led me to Mike Shaw. I was able to find the exact vehicle I wanted, Vehicle, Color, Style, Package. I sent an enquiry on line about my choice and was rewarded quickly with a call from Mike Shaw's On Line Sales Manager, Clifford D Swaim. We negotiated a price that worked for me and Mike Shaw Subaru in a professional and courtesy interaction. My salesman, Clifford D Swaim, qualified me on line for the Subaru offering of 0% for 48 months. Since I was 200 miles away, I was unable to get to Mike Shaw for a week. Mike Shaw held the car for me and took care of adding a tow package as I had requested. I arrived at Mike Shaw Subaru and the Lobby was abuzz with activity. My Salesman got right to the paperwork and I was able to complete the process in a very short time even though there was a lot going on. It was important to me that things went expeditiously as I had another 200 miles to drive to get back home. The car buying paperwork was a breeze. I chose the amount I wanted to finance based on what I wanted to pay per month. Mike Shaw Subaru went the extra distance with me to ensure that I was checked out on my new Forrester. My Forrester was clean, had a full tank of gas, and was ready for my departure. We had my cell phone paired up with the radio before leaving. All my user orientation questions were answered and It was a thrill driving my new Forrester back home. This great experience did not end there. I received follow up from my salesman after arriving home to ensure everything had gone well for me. Within a week, I filled up my gas tank for the first time and found a crisp $2 bill taped to my gas cap; how clever and how thoughtful! Great Job Clifford Swaim and Mike Shaw Subaru!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Rick, thank you for the kind words and for traveling the extra distance to allow us the opportunity to assist with your new Forester purchase! Dominic Scrivner, Managing Partner

The best customer service overall

The very best shopping experience I've ever had. Cliff Swain was very courteous and knowledgeable of the 2016 Outback I just bought. Explained all the fabulous details thoroughly and made sure I had an understanding of everything about the car. I drove away having such a great feeling that I made the right purchase with the right dealer. Mike Shaw and Cliff Swain are terrific.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks Jaime! Take care, Dominic Scrivner, Managing Partner

Most Streamlined Car Buy

I was able to make a deal remotely (coming from California to Colorado), told them the bottom line number of what I wanted to pay and they immediately agreed. Beth & John were both dope and when I came in to buy, it was a simple signing of documents. Afterwards, John went out of his way to put on my roof racks since the detail guys forgot to, and e-mailed me a few days later for the Eyesight reflash. When I went in for that, the service guys were the COOLEST and got me in and out.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience with us!

Mess up your credit

I traded in a leased vehicle and the dealership failed to pay off the car traded in. Nor did they call the leasing company to let them know the vehicle has been surrendered. Now, the account is past due and affecting my credit. The dealership is saying we have inconvenienced them. Watch out for liars and people who don't care. Not only do I have to pay for a car purchased by Mike Shaw but also a car I no longer have in my possession.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your feedback, Leslie. Please call or text me to discuss this further. Jared Pleva, Internet Sales Manager 303.6474893