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Fields Lexus Glenview

(2,932 reviews)
Visit Fields Lexus Glenview
Sales hours: 9:00am to 6:00pm
Service hours: 6:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 6:00am–6:00pm
Tuesday 9:00am–8:00pm 6:00am–6:00pm
Wednesday 9:00am–8:00pm 6:00am–6:00pm
Thursday 9:00am–8:00pm 6:00am–6:00pm
Friday 9:00am–6:00pm 6:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2018 state dealer award
View 8 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (847) 400-1567 (847) 400-1567
Used (847) 790-7339 (847) 790-7339
Service (847) 892-4178 (847) 892-4178

Reviews

(2,932 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fields Lexus Glenview from DealerRater.

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Sue was a great sales person and a pleasure to work...

Sue was a great sales person and a pleasure to work with-- So was everyone we met at Bredemann --no exception and I would highly recommend this DEALER to my friends and business associates. The RX350 was purchased for my wife to replace a 2005 RX330 which served us exceptionally well with great gas mileage and minimal repairs (with proper maintenance done of course as per the recommendations in the manual)- One problem was with the 6-cd Player -- we had a cd stuck in it and when the RX330 was out of warranty ---and the error code 4 appeared on the display which, according to the manual which said to return it to the dealer-- -the dealer "look at" charge was around $80 and the only solution was to have it removed and replaced for a cost around $800.00 -- according to many, many, many comments I found on various website blogs, Lexus had problems with the CD Players since 2004 and did not have a "recall" even thought these units appeared to be an on-going problem-- oh well-- I only hope that they fixed the problem on our 2014 RX 350 CD Player-- One more thing -- The Sales Manager VOLUNTEERED to "See what he could do " in his shop to fix my RX330 CD Player at no cost to me since I decided to keep the car at our vacation home in Wisconsin--We have 127,000 miles on it and it runs like new)-- now that is real "AFTER SALE SERVICE" DON'T YOU THINK???

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us such a kind and detailed review. Congratulations on your new 2014 RX! We are happy to hear Sue was great to work with and was able to assist you with your vehicle purchase! Customer service is key, throughout the dealership, in sales and service and we are proud to read your review. We look forward to helping you with any sales or service needs you may have in the future! We hope you are enjoying your new Lexus and your older one as well! Please call us if we can help you in any other way!

First time visiting was treated rudely by the service rep...

First time visiting was treated rudely by the service rep handling my auto. After telling her I would chalk this up to a bad day another service provider called and very nicely apologized. Giving them another chance since they are very close to my home, Was upsold on a service that was due. I ended up calling 3 other dealerships to confirm without stating what had happened that I did not need what they said. Also price was much more. So I will take my business and future of buying 60k+ cars to another dealer in the area....Beware and shop because they wil try to sell you the services you do not need at a inflated price. Dan was not helpful either confirming that alot of customers like what they are sold in service.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We know our service manager has been in contact with you, but I still wanted to sincerely apologize that your experience with us did not meet your expectations. The Bredemann Family of Dealerships has been serving Chicago-land for over 100 years now, and our goal every day is and always has been making sure our clients are completely satisfied in our sales and service departments. Sincerely, Katie Bredemann

Our experience in purchasing our ES350 from Bredemann...

Our experience in purchasing our ES350 from Bredemann Lexus in Glenview was outstanding. Renis Pavlik was not only extremely knowledgeable, friendly and professional but was very patient in working with us to find the right car. We also worked with Brian Larsen who was extremely helpful in arranging financing and documenting the transaction. While we were were finishing with Brian, Renis had the car ready for us to take home and spent a lot of time reviewing the car systems…bluetooth, navigation, radio, etc. We will definitely recommend Renis and Bredemann to our family and friends and will return to purchase our next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us online. Congratulations on your new ES350! We are so happy to hear Renis was very helpful and was able to assist you with your new vehicle purchase. Please call us if you have any questions, concerns or simply need to review the features that your vehicle has to offer!

This is our second Lexus purchased at Bredemann of...

This is our second Lexus purchased at Bredemann of Glenview. Would not think of going anywhere else. Friendly, efficient and fair! Renis Pavlik is professional and a joy to do business with. Bredemann is fortunate to have her on their sales team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this very kind review and for being a loyal customer. We are very lucky to have Renis working on our showroom floor and we are very happy to hear she was able to assist you with your vehicle purchase! Please call us if you have any questions or concerns, we hope you are enjoying your Lexus!

My husband and I worked with Howard Meron from the...

My husband and I worked with Howard Meron from the beginning. He was informative and very thorough. He found a car that we loved. The price was great and and my trade in was perfect. Within 24 hours I have a new car. After the paperwork was signed then Howard spent alot of time explaining the car and how it worked. We ran out of time and he set up another appointment in the next few days. We are very happy with Bredeman of Glenview.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this review and sharing your experience with us online. We are so happy to hear you had a positive experience working with Howard. Congratulations on your new vehicle purchase. Please call us if there is anything else we can help you with. We hope you are enjoying your new vehicle!

Outstanding job!

I purchased an ES330 and a RX350 from Bredemann Lexus in Glenview. I don't know how I could be any more impressed with the quality of the vehicle or the world class service I have experienced. I wanted to thank and recognize everyone there for exceeding expectations time and time again. Thanks you Bredemann Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for leaving us such a kind review and for being such a loyal customer. We look forward to helping you with any service or sales needs you may have in the future!

Friendly, attentive, but not "pushy" sales...

Friendly, attentive, but not "pushy" sales service. Quality dealer. Quality used vehicles. I would return when considering future used or new vehicle purchases and would recommend this dealership to anyone considering a Lexus purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this nice review and for your kind words! We are glad to know you had a positive experience at Bredemann Lexus working with both Al and Jim. Please call us if you have any questions or concerns! Enjoy your new Lexus!

Excellent overall experience

Friendly, attentive, but not "pushy" sales service. Quality dealer. Quality used vehicles. I would return when considering future used or new vehicle purchases and would recommend this dealership to anyone considering a Lexus purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for this nice review and for your kind words! We are glad to know you had a positive experience at Bredemann Lexus working with both Al and Jim. Please call us if you have any questions or concerns! Enjoy your new Lexus!

Our first Lexus RX350 2008 was bought on this dealership...

Our first Lexus RX350 2008 was bought on this dealership Bredemann Lexus in 2007 with the late Mr Park. We know they have excellent sales people.. So when we were ready for the new car we did not go any where else. February 2014 we met Mr Mike Kim, he was the best, no pressure on his sales and honest. He let us go home that day so we could decide which one between 2014 RX350 or IS 350. He gave us his cellphone number if we have more questions, he is available. I will definitely recommend him to my families and friends. Also service personnel the best, even the guys at the car wash. I love Saturday's breakfast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this kind review. We are so happy to hear you have had many positive experiences at our dealership, whether it was in sales or service. We are glad Mike Kim was able to assist you with your new vehicle purchase, congratulations! Please call us if you have any questions or concerns! We look forward to seeing you at Saturday Breakfast!!

Our salesperson, Renis Pavlik, was probably the best...

Our salesperson, Renis Pavlik, was probably the best salesperson I have ever dealt with in 50+ years. She not only answered all of our concerns but reviewed the whole car with us. We never felt rushed or pressured. She took her time to explain everything. We will definitely buy our next car from her and have been recommending Renis and Bredemann to all of our friends. She is truly an asset to your agency.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this very kind review! We are so happy to hear Renis was very helpful during your visit to our dealership. We are lucky to have Renis in our showroom! We look forward to helping you with any sales or service needs you may have! Please call us if you have any questions or concerns!