Mark Mazda

I genuinely don’t think five stars are enough to describe the incredible experience I had with Sterling! Without question, he is the greatest car salesman I have ever had the pleasure of working with. From start to finish, his professionalism, kindness, patience, and unmatched dedication made what should have been a simple car purchase into a truly life-changing experience. Sterling doesn’t just sell cars, he changes lives. He made me feel like more than just a customer, going above and beyond in ways I never thought possible. His passion, integrity, and commitment to excellence are qualities you rarely find anymore. I walked in expecting to buy a car and walked out with a renewed faith in humanity. If you’re buying a vehicle, do yourself a favor and ask for Sterling. Five stars simply aren’t enough. This man deserves a thousand!

Going to Sterling Stucky is by far the best decision i have ever done while looking for a car. Gets you the best prices, best vehicles, anything you need, 100% recommends any friend or family member to Sterling. I've gotten not 1 but 2 vehicles through him. Never walked out of that dealership unhappy or unsatisfied !

Working with Sterling and the Mark Mazda team is always an easy process. They are Honest. Def would recommend !

Sterling Stucky is the absolute best! His customer service was amazing, very professional and nice. No stress or hard sell tactics. I will recommend him to anybody! Thank you again sterling for everything!

Adam Struse is the definition of a class act. We visited a couple of weekends ago and it was slammed. Our salesperson was ok. Seemed new, a bit lost. We were looking at the CX-90. We did not know there were different models and engines. We felt a bit overwhelmed and a bit lost. We noticed Adam was busy helping out a lot of customers and sales people.. We were unaware of who he was but he was obvious he very helpful and in charge. I think he may be the General Manager, I am not sure. As he was walking by he offered us some water and he immediately started assisting. He went over the different models and engines. He asked us about our driving and living situations. It genuinely felt like that he wanted to not only help, but he wanted to make sure we were happy. There was never any pressure and he made us feel confident in the car and the store. We do not live close. The car was newly off lease and was still going though the CPO process. He explained the whole CPO process and gave us a reasonable range of 7-10 days. 5 days later the vehicle was ready and even delivered to my home! There were a few hiccups but Adam made sure they were handled immediately and even had a mobile detail company come to my home. Tyler was our finance guy and he was great too. You can tell they try hard to impress at this location. I was stressed out, my spouse and I were not agreeing, my kids were cranky, yet Adam smiled and was reassuring the whole time. He never made me feel like I was wasting time and he never pressured me to move forward. I felt like if I did not buy from him, I would have regretted my decision. He was so in tune with what we were looking for, even though we did not know. He mentioned he had been there almost 25 years. I can see why! While this whole one price thing they do there is a little new to me, he made it make sense and made the whole process so easy. He did not seem like a typical car salesman. No offense! I would highly Mark Mazda in Scottsdale because of Adam Struse. They have a lot of cars and the lot is a bit chaotic, but do yourself a favor and go see him. You will not be disappointed!

Confirmed the service price twice with my service advisor before agreeing to the work — $480 plus tax, and I even double-checked that tax applied to parts only, not labor. Despite that clear, repeated confirmation, they added a $22.91 “fee” (explained only as “that’s on all our service”) plus a 3% credit card surcharge (“all dealers do it”). Together that’s roughly a 7.5% increase over the price I was quoted twice. For comparison, I had Ford service done at Chapman Ford recently with no credit card fee at all. Quoting a firm number, confirming it twice, then padding the final bill with unexplained charges isn’t a minor billing issue — it’s a bait-and-switch. If you go here, get every fee in writing before you agree to anything.

I recently purchased a CX-90 at Mark Mazda and highly recommend working with Luis. He provided a thorough and professional experience, offering clear explanations of the vehicle’s features and ensuring every detail was addressed. His transparent approach made the entire process straightforward and reliable. I also want to thank Michael Ramos in the Service Department for his kindness.

Nice people but not flexible at all on price given the 2021 Model X is a "Lemmon" title, with the warranty expired.

My daughter recently visited this dealership after graduating from college and needing transportation while she started her life in the "real world." Although I was unable to be there in person, I was able to assist via phone and computer. I spoke with Garrett Anthens, one of the Sale Professionals there the day before her appointment and felt good about him. He did not sound insincere or slimy, like so many salespeople do. I got a good feel for him and he was able to help my daughter during her appointment the very next day. Our intent was to leave the dealership that very day with a new vehicle at a great price. After he patiently worked with my daughter and helped answer her questions and quell her concerns, we were able to make the purchase of a vehicle at a great rate and financed through Mazda, which gave us an interest rate much lower than the Banks or Credit unions. Ian Parker was the F&I manager who I was able to speak with and he too seemed very trustworthy and ethical. He wasn't trying to upsell my daughter using pressure tactics and was open and upfront with any concerns she and I had. I was able to help her finalize the transaction that very day and she was able to leave the dealership driving her (literally) brand new Mazda CX-5. She is the happiest woman still today and raves about her experience at Mark Mazda, specifically because of the way they treated her there. I consider Garrett and Ian new friends and appreciate how they treated my daughter. I'm surprised I don't see them listed in the employees with their photos. Camera-shy, I guess, lol. Mahalo, guys, and keep on treating your customers well. I will definitely send anyone I know of there your way. Raves to these two gentlemen and I hope Mark Auto Group will take the time to recognize what they have.

They did ignore a minor issue that got resolved after contacting Mazda USA. Overall the transaction went quite well.