Swickard Honda

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Reviews

4.3
(274 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Not the worst experience I have ever had at a dealer but,

Not the worst experience I have ever had at a dealer but, far from the best. They had a decent price on a car which is hard to find right now but, they refused to give a reasonable price for my trade-in because they didn't have enough in their car anymore. They were the lowest trade-in price I have seen on my car and wouldn't budge. Mind you, they set their price and still tried to charge me more than their website said(by $2K) when they brought out the "deal". I don't think I will go back and I am glad that I didn't buy based on all of these negative reviews about them with no responses from the dealership.

5.0

Mark was great 👍 we didn’t plan on buying a car but he

Mark was great 👍 we didn’t plan on buying a car but he answered all of our questions and helped us decide what car we wanted. 10/10 recommend.

5.0

5 Star

Avery was the best salesperson I think I have worked with. He was knowledgeable about the car, and not pushy at all. I would definitely look to him to purchase another car in the future. Jeff was also able to work the deal into the price range we were comfortable with.

1.0

Bought a used 2017 BMW M240i a couple weeks ago from

Bought a used 2017 BMW M240i a couple weeks ago from Swickard Honda. Let's just bullet point this for easier reading. Things wrong with the car discovered so far: - The horn doesn't work (big safety issue) - The + paddle shifter doesn't work - The A/C doesn't work (just discovered this yesterday on our first 70+ degree day) - There are two large chips in the windshield that I didn't notice because it was raining. When I go back and look at the pics from the dealership, you can see them when the car is dry. How is it that Swickard, according to the sales person, "completed a through inspection on the car" (I believe I heard 150 point inspection) and NONE of these problems were discovered? - During the negotiations, I was told they, "essentially won't sell the car with a scratch and dent policy of $300" only to find out later that was a lie. - Was told to fill out an application online in advance to make the process faster, but they didn't start on the application until I was there, so I waited for 5 hours until I was able to leave. Okay, fine, standard dealership problems. No surprises. Arrival at 3:40pm, left with the car at 8:20pm. Be prepared for a long wait. Additionally, I was told by one of the sales guys (I think it was Daniel), that there wasn't a second key fob for the car, but I could, "just go into Amazon, buy a fob for $25, and get it programmed for like $50". That's a lie as well. I found out later BMW won't program non-factory remotes. I found this out FROM THE MANAGER WHO CALLED ME BACK FROM SWICKARD when I called to discuss my findings. He apologized for being forced to buy the scratch and dent policy and for the misinformation about the after-market key fob. Of course he didn't offer to make it right by paying for a second fob, so we'll have to spend the $300+ to get that. Did I also mention I found personal paperwork from the prior owner in the glovebox, including the prior owners Savings Bond and a menu from a restaurant in Arizona? How is it the car was inspected and cleaned out, but this wasn't found either? It's almost like they got the car in, vacuumed it, washed it and threw it online. I'm fuming. If you're buying used from these guys, buyer beware. What a disappointment.

1.0

Not Inspected, Not Quality Checked, Not Easy

Bought a used 2017 BMW M240i a couple weeks ago from Swickard Honda. Let's just bullet point this for easier reading. Things wrong with the car discovered so far: - The horn doesn't work (big safety issue) - The + paddle shifter doesn't work - The A/C doesn't work (just discovered this yesterday on our first 70+ degree day) - There are two large chips in the windshield that I didn't notice because it was raining. When I go back and look at the pics from the dealership, you can see them when the car is dry. How is it that Swickard, according to the sales person, "completed a through inspection on the car" (I believe I heard 150 point inspection) and NONE of these problems were discovered? - During the negotiations, I was told they, "essentially won't sell the car with a scratch and dent policy of $300" only to find out later that was a lie. - Was told to fill out an application online in advance to make the process faster, but they didn't start on the application until I was there, so I waited for 5 hours until I was able to leave. Okay, fine, standard dealership problems. No surprises. Arrival at 3:40pm, left with the car at 8:20pm. Be prepared for a long wait. Additionally, I was told by one of the sales guys (I think it was Daniel), that there wasn't a second key fob for the car, but I could, "just go into Amazon, buy a fob for $25, and get it programmed for like $50". That's a lie as well. I found out later BMW won't program non-factory remotes. I found this out FROM THE MANAGER WHO CALLED ME BACK FROM SWICKARD when I called to discuss my findings. He apologized for being forced to buy the scratch and dent policy and for the misinformation about the after-market key fob. Of course he didn't offer to make it right by paying for a second fob, so we'll have to spend the $300+ to get that. Did I also mention I found personal paperwork from the prior owner in the glovebox, including the prior owners Savings Bond and a menu from a restaurant in Arizona? How is it the car was inspected and cleaned out, but this wasn't found either? It's almost like they got the car in, vacuumed it, washed it and threw it online. I'm fuming. If you're buying used from these guys, buyer beware. What a disappointment.

1.0

The service department did not fix our Honda properly the

The service department did not fix our Honda properly the first time, we had to bring it back to get it fixed properly, no one would call us for 2 weeks, we had to keep calling ourselves and twice we were hung up on. After a month of getting the run around and excuses we finally got our car back and even then we couldn’t get a straight answer as to why it wasn’t repaired properly the first time. The first time we took the vehicle in we were told that we were only being charged for the part not the service time it took to fix it, when we went to get it they tried to charge us, we will never go back there, ever! We will never recommend them either, matter of fact we will go out of our way to warn people about the horrific service and customer service we received.

5.0

Andrew Grimes, he is awesome!

I was looking for a 2022 Civic Sport and stopped off at Swickard Honda to see in person the look of the vehicle. Andrew Grimes helped me, discussing engine differences, with other models, features that I asked about, and introduced me to other features i wasn't aware of. (Yes, this is his job, but you can tell when individuals, like Andrew, truly enjoy helping people. ) From the very moment Andrew started assisting us, my daughter and I were impressed. Andrew's professionalism, interest in helping us, whether we bought that car, or not, he made himself available. He has a great sense of humor and is a genuine individual. The car buying process was smooth and I wouldn't have expected him to be so accessible. Even before purchasing the vehicle, when i had questions, i could text him and soon after he replied. Absolutely no pressure through the entire process, just big smiles. If you are considering a new Honda, or even a used vehicle, walk in and ask for Andrew Grimes. Allow his knowledge and customer focus to help you in buying your next vehicle. Within a few minutes of meeting him, you will see what i experienced. Thank you Andrew. Martin Lund

5.0

I was looking for a 2022 Civic Sport and stopped off at

I was looking for a 2022 Civic Sport and stopped off at Swickard Honda to see in person the look of the vehicle. Andrew Grimes helped me, discussing engine differences, with other models, features that I asked about, and introduced me to other features i wasn't aware of. (Yes, this is his job, but you can tell when individuals, like Andrew, truly enjoy helping people. ) From the very moment Andrew started assisting us, my daughter and I were impressed. Andrew's professionalism, interest in helping us, whether we bought that car, or not, he made himself available. He has a great sense of humor and is a genuine individual. The car buying process was smooth and I wouldn't have expected him to be so accessible. Even before purchasing the vehicle, when i had questions, i could text him and soon after he replied. Absolutely no pressure through the entire process, just big smiles. If you are considering a new Honda, or even a used vehicle, walk in and ask for Andrew Grimes. Allow his knowledge and customer focus to help you in buying your next vehicle. Within a few minutes of meeting him, you will see what i experienced. Thank you Andrew. Martin Lund

1.0

worst dealership ever.

worst dealership ever. The manager Danny Jahnke never responded to my email. He sold my daughter a Honda CRV with a dent with rust that he insisted they would fix before release and never did. I tried to cancel the extended warranty and he never responded to my email request They are the true example of a bad used car dealership. Do NOT buy from them

1.0

Not Trustworthy

We were promised that a dent with rust would be fixed before the car ws released to us. Being the coowner who lives out of state I was not there, but they took advantage of my young impressionable daughter and gave her the car without fixing the dent . Do not deal with these people. They are NOT trustworthy, .Danny Jahnke manager did not respond to my email

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