INFINITI of Hoffman Estates

By far the best saleman I have worked with in my 35 years of purchasing cars. the time taken with making sure that all things were understood was extraordinary. There was no hassle and no games.

We purchased a car there, the customer service was average when we bought the car, BUT "crickets" after we signed all papers they still have not provided or contacted us about the car mats. I have sent letters, emails, and phone calls and NO response. Do not count on them to do what they said they would do.

Bought a Infiniti EX35 Journey from here. David waited till after hours to show me the car on a Friday. I was quite impressed with the service. We finished the negotiations and paperwork very quicly. Dealer was not pushy about the sale or the optional offerings. I felt it was a great experience and overall very satisfied with the service of the dealership staff. Will consider them very strongly if I buy another car in the near future.

David took time to answer all of my questions and, to explain the features of my new car. He was very patient as I changed my mind several times. The price on the new car was fair. The trade in allowance was a little low, but I am satisfied and would deal with the dealership again.

The entire process was very pleasant, from Kelly Enger providing me an internet price and arranging the test drive (the car was ready for me when I got there) to Javier Ortiz assisting me in the sale. Although he was busy with other clients at the same time, I felt that I was attended to appropriately; not an easy juggling act.

The Saturday my daughter and I visited Infiniti of Hoffman Estates was a very busy day for the dealership. From the moment we arrived and throughout our time there we were treated courteously. Our salesman Josh was knowledgeable and friendly. He answered all of our questions and didn't pressure us to buy.This is not the first time we have purchased a car at this dealership. All of the staff are friendly. I would recommend Josh and Infiniti of Hoffman Estates to my family and friends.

I was on the hunt for a used premium car and I had Acura/Infiniti and BMW in my mind. I visited Infiniti of Hoffman estates after the dealership near sold the car I had a appointment to see, 1 hour before the appointment. This dealership had 2 or 3 of Infiniti M35x in their stock and we drove one of them although our interest was in another car. We went back after the drive and took a look at Acura and BMW also. We are big suckers for light interiors and could not find any at Acura and BMW plus we were getting only cars that are a segment smaller at either place. We went back to Infiniti of HE and had some more discussions and negotiations and picked up the car that we drove (which was not the one we were considering first). Jason and his team did a good job of answering our questions and helping us through financing and other warranty related processes as well. I would recommend this dealership. They are salesy yet helpful and flexible.

I have never been treated so well by any company anywhere before. I was looking at one of their used cars, priced WAY below what they normally sell, and not once was I treated as expendable. Every single staff member was friendly, and everyone followed up with me. Even after they checked for a loan and couldn't find one, they continued looking for me after I left (unbeknownst to me; what a surprise!), and called in a favor from a bank so I could get the car I wanted. The car was exactly what they said it was, and the price was comparable to what other dealerships were asking. Josh was amazing; he was very professional, but also very relatable and easy to talk to. They could have very easily written me off when at first there was no loans available, but they continued working for me through the next day until they could get me what I wanted. I've been blown away.

We were searching for a pre-owned luxury AWD vehicle for my wife. She fell in love with the EX series. We found a vehicle that appeared to be an excellent match at Infiniti of Hoffman Estates. With the help of the web site tools I stopped over and met Joshua. He was extremely pleasant, helpful and knowledgeable and went to work for me.He is a true class act gentleman. It was a rare feeling to have a dealer work "for" you versus "on" you! From the overview, test drive, Q&A, and trade evaluation everything progressed extremely efficiently. From the welcoming cup of coffee through the entire process Joshua helped understand the CPO and Elite warranties, features, and dealer functions that set IoHE apart from the crowd. His help with the used car manager and the financing manager closed the deal on the very same day. (a first in all my years of car buying!) Congratulations on adding a new fan to your car line and your dealership! Working with Joshua put my wife into a wonderful vehicle for Valentine's Day. His thorough walk through of the features was very helpful in learning how to operate the systems. It was our first time purchasing a CPO vehicle and it was a great (or maybe a notch better) than a new car purchase. Thank you for a great experience from start to finish!

Was looking for a used Nissan Murano('05-'06)that cost less than $10,000 and finally found one on sale by Infiniti of Hoffman Estates.I called the dealership prior to visiting and was set up with Ronnie, he answered all my questions perfectly and was extremely helpful and patient. The first time i called the dealership, i was coming down with a cold and he called me the following day just to see how i was feeling. He was not pushy or annoying like some sales people are and even when i couldn't make my appointment to test drive the Nissan Murano, he brought the car to me. I bought the car the same day(Tuesday) he brought it to me but didn't take delivery untill saturday cos of my busy schedule. My car was prepped and they even gave me a FULL TANK OF GAS, i got an awesome price for the car and a discounted extended warranty quote.Needless to say, Ronnie has a customer for life. I highly recommend Infiniti of Hoffman Estates and most especially RONNIE BRAZIER.