INFINITI of Hoffman Estates

If you read all the low score feedback there ALL about the Service department...Go figure. One of the WORST experiences with cars. Came in for a Jammed seat belt. (NO SRS LIGHT) Got my car back with the (SRS LIGHT ON) which was a $2,500 repair created by the dealership. 2nd visit got me attitude, Lost car keys, and 50 miles ADDED to the odometer which i don't know why they would need that to do a seat belt change? Contacted Infiniti Headquarters about the problem and Hoffman Denied they even had my car in for service. Took me having to fax a copy of the invoice over to the Headquarters to only get a call back with a million excuses. At this point I'm really sick of it and have no way or time to legally prove there wrong doing. But if i were making things up I wouldn't be up at 4am Typing this. Just going to fix the issue myself now :) Id advise you take your car to any other Shop. As there much cheaper and offer the same or even better service at half the price! Dealers are called Stealerships for a reason. Sneaky brats don't honor anything just all about making $$$

Overall a very positive experience. Josh Ruffner was very helpful and took his time to make sure we had the right car selected. The negotiation process could have been more direct, but it should expected in this type of transaction. I have been very happy with the JX35 and the quick response by Josh to help with any questions I had since the transaction. I will definately go back to Josh to buy my next vehicle.

The experience from start to finish was outstanding. Walt was very helpful and responsive. Rich/Michael cut me a great deal on the lease of the new car. Good people all around, including the nice woman at the front desk. Better than I can say for Audi across the street!

Josh was very professional, as well as personable. He was able to find the right vehicle for my needs. I will definitely be coming to him to purchase my next vehicle.

I had a great sales and service experience with full transparency regarding the different lease options. This was actually the best dealer experience I've had.

Purchased a used 2013 Infinity G37X on Sat. Aug. 31, thru Javier Ortiz. I live in Ohio, and had arranged the purchase through emails and phone calls. Had also provided Javier my credit card # and code for a $ 1,000.00 "holding" fee, since I could not be there for 10 days. Arrived on Aug. 31st, drove car in a slight drizzle for a "test drive", signed paperwork, and was given 30 day plates, to expire Sept. 30. Was told that I would hear from the title company for plates/or transfer. On Sept. 3rd, after Labor Day weekend, notified Javier there was small chip in the windshield. He said have it filled, send him the receipt, and they would reimburse me for it. On Sept. 5, I took car to Airport Infiniti, Cleveland, Ohio to have tire gauges checked out, and a driver's side seat belt issue. They filled all tires, and ordered me a new seat belt. Sept. 9, chip was repaired, cost $ 85.00. Receipt was emailed to Javier. Sept. 11, Rich Altenhuff, left message on home phone stating that my credit card was not charged for the $ 1000.00 and they were holding up title work. Sept. 12, I called Javier and provided my credit card number (remember I had signed all papers on Aug. 31). On Sept. 20, at Airport Infiniti to have new seat belt put in and tire gauges checked again. While waiting for rental, received a call from Rich Altenhuff stating that I owed Ohio taxes on my trade-in (they didn't charge me for them - you'd think that they would know this, since I was told that on Sat. Aug. 31 they sold 8 out of 10 cars out of state - they should be aware of tax laws in neighboring states). I checked with Airport Infiniti and they said "yes" if it was used car. Sat., Sept. 21st I go to the DMV and was told that I needed a Certificate of Title to transfer my old plates, nothing can be done. I call Javier, he said he would check on title, but, not to worry since he can overnight me plates, and would call me Sept. 23 or 24. No call ever rec'd. Sept. 25 evening, call Rich, he tells me he received an email stating documents at Ohio title bureau on Sept. 25 (NO ONE HAS EVER CONTACTED ME AT THIS POINT REGARDING TITLE). He tells me to call Diane tomorrow, she starts at 7 a.m. for information. He is very sharp with me on phone, states "you got a good deal, didn't you?". I call Diane Sept. 26 @ 8:40 EST - she doesn't start until 9:00. I leave a message. At 10:30 a.m. I receive a call from Nat'l Title Bureau stating they rec'd the documents on Sept. 13th (it took Infiniti of Hoffman Estates 12 days to send the docs!). It's now Sept. 26th - I have 4 days to get the Cert. of title & transfer plates. I leave Javier messages on his work phone and cell phone. He never calls me back. Sept. 27th my husband takes off 1/2 day of work, comes to my place of employment to pick-up Power of Attorney that I had to get notarized at work, and takes car to title bureau. Sept. 28th I go to DMV for transfer of plates. Obviously, they saw no repeat business in me, and could care less of the inconvenience they placed on me. I'm still waiting on my $ 85.00 chip repair reimbusement check from them. Oh, I did receive a letter from Javier Ortiz stating "We want you to be a Infiniti of Hoffman Estates Customer for life." LOL. I give Kudos to Airport Infiniti, in Cleveland, OH and to M.J. Diello, Service Writer who has treated me as if I purchased my car from their dealership, and is willing to make sure everyone is treated as a "Customer for Life".

David Gibson was the best car salesman I have ever dealt with, he was very honest with everything every step of the way, and assured me that I would get the car of my dreams! I would totally recommened David to any interested car buyer out there, he was such a pleasure to work with, I was very satisfied and happy that I did have that opportunity for him to sell my new car. He was more than helpful with setting up the price, quality and technologics of the car. He even helped me set up my bluetooth and everything after the car was already bought. Also offered great deals for me after my car was purchased. David Gibson was literally the best cars salesman I have ever had and made buying a car so stressless! I thank him very much!!

My experience with the dealership was just what I had expected having been a repeat customer. I was pleased to know that Joel was still with the dealership as he makes customers like myself very comfortable to work with. Mick was also very attentive and a pleasure to work with. I'll be back again.

Called before hand to let them know what I was looking for, and everything was set up by the time we got in. Mick and Mark were both great and have nothing but good things to say about the car and customer service provided.

I bought my first car here and I had a great experience working with Josh Ruffner. We sat down and discussed what I was looking for, a budget, and what car would be best for me. Once we decided on a style Mr. Ruffner was patient, waited till a car that he thought I would like, and when he presented the car to me, the deal was closed. No hassle, no rushing, and more importantly so selling. I appreciate not Mr. Ruffner not trying to sell me a car and letting the process happen organically. That being said, I bought a very fun and beautiful red convertible Benz and next year when I am ready to buy another car for my office, Mr. Ruffner will be the first guy I call. Motor Werks went above and beyond helping me purchase this car. I got to know the staff very well and they all very professional, greet you with a smile and firm handshake, and make you feel right at home. Can't say enough other than, I highly recommend Joshua Ruffner and Motor Werks. Thanks, John Cress