Empire Auto Collection

My experience with Empire Auto Collection was definitely a journey, but I believe it’s important to share the entire story because it ultimately ended on a positive note. The purchasing process itself was smooth, and we were excited to bring home our 2019 BMW X5. It wasn’t until after we had the vehicle home that I discovered issues that prompted me to reach back out to the dealership. Those discoveries led to many conversations as we worked through our differing perspectives on the situation. Naturally, it was frustrating at times, and there were moments when communication was slower than I would have liked. Throughout the process, however, the dealership remained willing to discuss possible solutions. Although we did not agree on every aspect of the situation, they ultimately honored the repairs we agreed upon and followed through on their commitments. The most positive impression was the effort made by Frank. From the moment he became involved, he took ownership of seeing the process through, kept everything moving, and consistently demonstrated professionalism, patience, and genuine care. He went above and beyond my expectations to make sure I left satisfied, even accommodating a few additional requests that I honestly did not expect the dealership to fulfill. Those gestures spoke volumes about his commitment to customer service. While I wish the circumstances that led to this situation had never occurred, I also believe the true measure of a business is how it responds when challenges arise. Frank worked diligently to see the process through and ultimately earned my appreciation for his professionalism, integrity, and commitment to customer satisfaction. The reason for my four-star rating is that, although the final outcome was positive, the post-purchase experience was much more difficult than I believe it should have been. At the same time, I also believe it’s important to recognize when someone genuinely works to make things right, and Frank absolutely did. If you’re considering purchasing from Empire Auto Collection, know that my experience wasn’t without challenges. However, I also believe it’s only fair to acknowledge that, in the end, the dealership stood behind the resolution we reached, and Frank worked tirelessly to ensure it was carried out. His dedication to making sure I left satisfied did not go unnoticed, and for that, he has my appreciation and gratitude. Thank you, Frank, for your professionalism, patience, and willingness to go the extra mile. Employees like you make a lasting impression, and I wish you continued success.

Just Purchased 10/17/ 25 Super easy only 3 Day transaction!!! John, Andrew and Frank make a buying process FAST EASY SIMPLE and HAPPY for both side! Very good collection of the luxury cars! Will definitely buy again!!!!

I consigned my Maserati Gran Tourismo to this Empire Auto for four months (March - June). Not only did they not sell it, when I got it back the glove box was completely cleaned out including the owner's manual and the window sticker. I went back in person to discuss the issues with John Dingle and I was told that he would give it his top priority and if they couldn't find the manual, he'd buy me a new one. John has done absolutely nothing he said he'd do. He'll look you in the eye and make you a promise and then do the exact opposite. I also authorized him to lower the price in an effort to get the vehicle sold. He told me it would sell "within two weeks". Not only did they not sell it, they also removed it from all advertising. When I questioned John about it, he blamed it on the owner and said he pulled the advertising accidently. He promised it would be back on all the advertising sites immediately. He promised to prioritize this as well. Again, more lies. Needless to say, I will no longer do business with this company.

I recently purchased a 2023 Cadillac Escalade and I have nothing but great things to say about the Empire Auto Collection team. John Dingle and Yousef Awad were very professional and helpful with the whole transaction from A to Z. They even arranged shipping to Miami and made sure my baby got to me safe. They had the best pricing around and made the process painful and easy. I would definitely recommend shopping with them again. They now have a customer for life. Thank you guys!

Yousef took care of me like I was family. I went in there with a specific car in mind and he didn’t let me leave until I was happy. Great overall experience. Will be shopping here again

Please take a three party with you! I am in the process of taking legal action against this company. They rolled the miles back on car and that is illegal. I noticed this after having trouble with it and getting it diagnosed. The machine says something totally different than the dash board. And looking into it further online, I know now they ripped me off! So I am seeking legal action. Be careful!

Got my very first car from there they help me with everything will be back to car 2. Customers service is great and environment is friendly Keep up the good work

I went to Auto Empire Collection looking to buy another car. There I was greeted by everyone. Great experience and wonderful consumer service. Thanks to John and Mike.

Let me start off by complementing John Dingle as he provided great service and was very responsive. Now, PLEASE INSPECT YOUR POTENTIAL VEHICLE BEFORE BUYING FROM HERE. I live in Indiana and considered the excellent reviews when committing to a sight-unseen purchase. This was the wrong decision and here's why: Brakes front and rear were OE and had severe pulsating, needed to be changed. Battery was OE and bad thus, the alternator was overcharging it and causing my IDRIVE to have issues, replaced battery and all is fine. Staggered wheels were on backwards.......attention to detail? Exhaust hanger completely snapped off. Former Canadian car thus, the COMBI is stuck in KPM when engaging the cruise control and can only be fixed by replacing the entire KOMBO, annoying but it is what it is. All 4 wheels had moderate curb rash and clear was peeling around the center. HERE's THE MOST FRUSTRATING PART, READY? THE ENTIRE DRIVER SIDE OF THE CAR WAS PAINTED, fender, both doors, and rear quarter panel. Front bumper was well out of alignment and sagging toward the passenger side. I get it, used car, right? For a no-haggle experience, I'd expect the car to be sound and not have to go straight to the shop for maintenance. I'm sure they have some great cars and their reviews speak for themselves but, the quality of car I received was not as expected and was left very disappointed. ***PLEASE, have a 3rd party inspection done and touch the vehicle of interest yourself before buying here***

Let me start off by complementing John Dingle as he provided great service and was very responsive. Now, PLEASE INSPECT YOUR POTENTIAL VEHICLE BEFORE BUYING FROM HERE. I live in Indiana and considered the excellent reviews when committing to a sight-unseen purchase. This was the wrong decision and here's why: Brakes front and rear were OE and had severe pulsating, needed to be changed. Battery was OE and bad thus, the alternator was overcharging it and causing my IDRIVE to have issues, replaced battery and all is fine. Staggered wheels were on backwards.......attention to detail? Exhaust hanger completely snapped off. Former Canadian car thus, the COMBI is stuck in KPM when engaging the cruise control and can only be fixed by replacing the entire KOMBO, annoying but it is what it is. All 4 wheels had moderate curb rash and clear was peeling around the center. HERE's THE MOST FRUSTRATING PART, READY? THE ENTIRE DRIVER SIDE OF THE CAR WAS PAINTED, fender, both doors, and rear quarter panel. Front bumper was well out of alignment and sagging toward the passenger side. I get it, used car, right? For a no-haggle experience, I'd expect the car to be sound and not have to go straight to the shop for maintenance. I'm sure they have some great cars and their reviews speak for themselves but, the quality of car I received was not as expected and was left very disappointed. ***PLEASE, have a 3rd party inspection done and touch the vehicle of interest yourself before buying here***