Reviews
Seem less experience
Mauro was great, he made me feel comfortable, he was courteous & knowledgeable. He focused on my needs which made the process seem less.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words mean a lot to us, Fran. We appreciate your feedback and are happy to hear that Mauro was able to meet your needs. At Lexus of Englewood, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Respectfully, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Great salesperson
Our sales person Max is the best. Should be promoted and given a big bonus. He helped us through the whole process.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ashish, thanks so much for this 5-star review about your sales experience! We always enjoy hearing from our customers. I am pleased to hear that Max was helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Sincerely, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Easy Leasing Process
The willingness of dealership to negotiate. The ease of creating the lease agreement. The salesman followed up very promptly on our questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Denise, thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business and enjoy your new car! Sincerely, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Great sales process
The salesman was knowledgeable, friendly, and efficient. The offered price was very good and competitive, so I didn't have to negotiate much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Heidi! Congratulations on your purchase! We're glad to hear that our staff was friendly, knowledgeable, and efficient! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Poor sales and administrative follow up
I made a promise to myself never to repeat past mistakes but I broke my promise with this dealership. I will start by saying that their service shop is excellent. But their sales administration and follow up with financial dealings remain terrible. The original 2014 RX 350 we leased was a wonderful car but we went through a horrifying 4 hour plus sales experience where they dragged out the car delivery processing despite no need for further negotiation on price, just slow deliberate service in a cramped and uncomfortable showroom. They enticed me to lease a new 2016 RX 350 by trading up early and they handled the return of the 2014 RX 350. About 4 months later Lexus Finance sought late charges after acknowledging their mistake since the dealer handled all of the paperwork on the return and they must have kept the account open. After 3 rounds of letters, 3 separate phone calls, no returned calls from the dealer despite 2 messages, the issue was resolved TODAY, 9/6 after 90 minutes and 4 phone call transfers, when we agreed to pay the excess mileage charges of $300 due 9/9/16, today on 9/6/16. Lexus Financial would not issue a new statement reflecting the removal of the late charges and allow me to pay that when I received it which would have been fair and within the due date. They claim they cant do that in this modern day so I am left to wait and hope that the verbal confirmation number will accompany a letter in the mail that states my account is clear and closed. This is a $51,000 car, and we have the JV Team between the dealer and the Lexus Financial Folks.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Satisfaction
A lots of salesmans are kind and helpfull. I hope that i could come back next time. Highly recommended Englewood lexus in NJ we can trust.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Yusin. Congratulations on your purchase! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Kind regards, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Professional, courteous and friendly sales staffs
Both Chris Lee and Soyoung Han were very professional, courteous and super friendly. We're very happy with the car and deal we received. Thanks Lexus of Englewood.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the wonderful compliments!! We couldn't be more pleased to hear Chris and Soyoung described as professional, friendly, and courteous. We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Thanks again!! Kind regards, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Great Service at Lexus
Positive attitude and keenness to help. It is always a pleasant experience visiting Lexus. They are courteous and true professionals Their product is excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the wonderful compliments, Zafar! We couldn't be more pleased to hear ourselves described as professional, helpful, and courteous. We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Thanks again!! Sincerely, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Knowing Your Client
I have worked with Mr. Contricello for the purchase of my 2013 Lexus. He knew exactly what I want in my car, and he found an available 2016 Lexus ES that exceeded my expectations. The bonus: Labor Day sales incentives.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this 5-star review, Marylu. We strive to provide courteous service to all our guests and are glad to hear that our staff helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Kind regards, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900
Excellent service, great experiences! Good place!!
Great understanding, great communication Very experience brokers! Easy buying process! Very modern clean facilities! Excellent customer service! Good coffee! Super deal!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your input, Gary. Congratulations on your purchase! Glad to hear that you are pleased with the service we offer here at Lexus of Englewood. If there is anything more we can do for you please come back and see us any time! Take care! Kind regards, Tim Rinaldi; Director of Operations; trinaldi@lexusofenglewood.com; (201) 568-3900