Reviews
I was happy to see that someone was giving some thought...
I was happy to see that someone was giving some thought on how to handle servcing.... specifically, some services calls are short and easy to service while others are difficult and time consuming. Why should everyone wait on the same line. My other car was a BMW where area was first rate. This Honda service reminded me of BMW.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We took all of customer comments and listened. We are trying to deliver speed and quality. Thank you for giving us an opportunity to earn your business! JR Buchbinder General Manager jrbuchbinder@hondaofnewrochelle.com 914-636-2000 x1416
I bought a used car and had a few minor touch ups and...
I bought a used car and had a few minor touch ups and concerns. Got an email from JR a few days later and told him my concerns. He made apt for me and went to service and they took care of everything I asked. Good service and I recommend them . Nice staff
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the nice response! We appreciate your business. JR Buchbinder General Manager jrbuchbinder@hondaofnewrochelle.com 914-636-2000 x1416
honda new rochelle recently started an express service...
honda new rochelle recently started an express service which include oil changes, tire inspection etc....i went for an oil change and the agent rafael was not only friendly but said i would be out in no more than a half an hour....25 minutes later the car was ready! i couldnt believe it...the express service is a great idea
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for your loyalty and servicing with us. We appreciate the business. JR Buchbinder General Manager jrbuchbinder@hondaofnewrochelle.com 914-636-2000 x1416
the workers were very polite and quick,very friendly and...
the workers were very polite and quick,very friendly and respectful especially mike hey mike great work keep it up i will recommend this dealership to my friends and family
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for servicing with us! We appreciate the business! JR Buchbinder General Manager jrbuchbinder@hondaofnewrochelle.com 914-636-2000 x1416
I leased a new Honda recently, and have nothing but good...
I leased a new Honda recently, and have nothing but good things to say about the experience. Paul Mecca was a wonderful dealer to work with. He was very honest, personable, and fair. Paul worked very hard to get a deal that was right for me, and really went above and beyond what I expected to make the process a whole lot easier. I definitely would recommend this dealer to another customer looking to make a purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Enjoy your new vehicle. Thank you for taking the time to write a review. For your 1st Oil Change, visit our New Express Service Center across the street from the new car showroom. Open 7 days a week - Open til 8pm on weekdays. Any questions or assitance, dont hesitate to call. JR Buchbinder General Manager jrbuchbinder@hondaofnewrochelle.com 914-636-2000 x1416
The sales consultant Joe Jacob was very knowledgeable of...
The sales consultant Joe Jacob was very knowledgeable of the Honda product that I was interested in (2012 CRV EX-L / Nav ) He was a Pleasure to deal with and he made a sale to a repeat Honda of New Rochelle customer. The rest of the staff was great including Sajjad in finance. Keep up the good work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review. Joe is one of our youngest and brightest stars. He will do great and I appreciate your kind feedback. Please let us know if you need anything in the future. Remember, Express Service is now open at 30 Main St., across the street from the main showroom. Express Service is opened 7 days a week and open til 8pm weekdays. Oil Changes in under 30 minutes! JR Buchbinder General Manager jrbuchbinder@hondaofnewrochelle.com 914-636-2000 x1416
I just bought a 2012 Honda Crosstour in December. I went...
I just bought a 2012 Honda Crosstour in December. I went to the new express service department to fix a slow leak in my tire (got punctured by a nail). From the moment I walked into the door, the staff welcomed me and was very accomadating. Mike, my service advisor, was extremely helpful and explained everything that I needed to know. He even gave me different options as to how to go about settling my tire issue. I owned a Mercedes and Infinit in the past and was concerned about what type of service I would get from a Honda dealership (no offense). Mike and the rest of the staff proved that their top quality customer service is just as good as any high end dealer! It is obvious that it is a priority and I am very happy with their service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is the response I've been waiting for. It is the exact experience we hoped for when opening the Express Service Center. We've been listening to our customers and are trying to deliver the best experience possible. Thank you for taking the time to share your experience. JR Buchbinder General Manager jrbuchbinder@hondaofnewrochelle.com 914-636-2000 x1416
Love the new EXPRESS SERVICE. I used to plan my life...
Love the new EXPRESS SERVICE. I used to plan my life around oil change....not anymore. No appointment needed. Job done in about 30 min. Good service and good price. The service opens until 8pm. This is definitely dedication to customers. Who is the genius that came up with this EXPRESS SERVICE?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for servicing with us! I am glad your experience went so well. This is the New and Improved way we will be handling our customers during there service visits. Please be sure to refer other Honda owners to our new Express Service Center. Thanks again! JR Buchbinder General Manager jrbuchbinder@hondaofnewrochelle.com 914-636-2000 x1416
I am from NYC and i thought i would try shopping for new...
I am from NYC and i thought i would try shopping for new car away from the shark infested dealers in the city, so i tried Honda New Rochelle. The customer service was great and unlike every other dealer i have been to in the past, they did not try loading me up with things i did not need. They did not seem money hungry, I felt at ease and for the first time i didn't feel like they were trying to rip me off. I got a 2011 Insight for a great price and their service now is even better since they opened up an express no appointment necessary service center right across the street. I highly reccommend this dealer above any other. I will definitely trade in or buy my next car from there, they have a loyal customer with me. :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review our dealership. We appreciate you driving here from NYC and hope we exceeded your expectations. If you ever need anything please dont hesitate to call. Thanks again and enjoy your new Insight! JR Buchbinder General Manager jrbuchbinder@hondaofnewrochelle.com 914-636-2000 x1416
I service my car at Honda of New Rochelle and am always...
I service my car at Honda of New Rochelle and am always pleased with the service and honesty. I want to acknowledge the general manager JR and the service manager Jay for always giving me the time and attention when I have questions or need guidance with the vehicle. They are both very fair and honest. I appreciate that and they should be recognized for exceptional customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review. We appreciate the business and are always here to help. JR Buchbinder General Manager jrbuchbinder@hondaofnewrochelle.com 914-636-2000 x1416
