York Chrysler Dodge Jeep Ram of Plainfield

I had an appointment set for 8/9/22. Dropped car off about 11am, got a call that they did not get to get to the car that day. That was fine, Wed I called after 5 when I hadn’t heard from them (no answer) someone took a message & said the shop would call me back. Wed no call back, so Thur afternoon I called again, no answer. I waited, and called again no answer. Friday morning I called, again no answer. So I said if I didn’t get an answer by 3pm or if no one called I was going up there. So I called back after 3 and finally got someone to answer & after asking another person if my car was ready the gentleman came back to the phone & said it was ready. I was just have some airbag recalls fixed. So it took 4 days to do this & no communication outside of Tuesday evening. I picked the car up Friday evening right before the shop closed. Someone from York called me the following week I think Wednesday & told me that my car was ready. I asked if he was sure it was my car? He said why have you picked it up already? I told him I did Fri before the shop closed. He apologized for calling me & hung up. Next time I have to have any work done I will drive to Greenwood or up north. This was totally unprofessional. I can understand if they were short handed or over booked had they kept the lines of communication open. I never received an apology, an offer for a loaner car, a free oil change for the inconvenience (NOTHING) and that’s fine, but next time I’ll drive the extra 20 plus mins in hopes of a better experience.

My experience with Chris was nothing short of amazing. He was very helpful in finding the vehicle i wanted.

Dealership was responsive and easy to get to. Well stocked and in the middle of a building refresh.

Excellent service and very pleased always. I was able to get in early morning and my wait was short.

Staff was welcoming but not overbearing as well as knowledgeable about their vehicles. Dealership was clean and inviting.

Fantastic customer service and excellent purchasing experience. Very impressed with the dealership and look forward to ownership of my new Wrangler.

They just don't follow up on what they tell from general manager, sales manager and finance personal

Mark is the absolute best. After an abysmal experience at Tom O'Brien, I decided to bring my Jeep back to where I bought it. Mark was extremely helpful, especially with ensuring that my warranty was fully executed. Even though it's a haul, it is worth it for the service. Service reps often talk down to or try and take advantage of women customers in a shop, but Mark (and Brian) assume a level of intelligence that it refreshing.

I love being able to come in when I am ready. I do not do well with appointments anymore. Yes I’m getting older. Lolol. The car always done when it is supposed to. Thank you

Great service and sales staff! Very friendly! Ended with the car I like! Very pleased!