Reviews
Amazing work, courteous and keep me updated throughout
Amazing work, courteous and keep me updated throughout the whole process. Would definitely go back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amanda, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at York Chrysler Dodge Jeep Ram of Plainfield to be a positive one. Please don't hesitate to reach out if you need anything else. Jamie Freeman Service Manager
George did a good job with selling me the jeep.
George did a good job with selling me the jeep. When I get time I’ll be in to see how to take off the top and sides
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager
Curious polite very helpful in customer service Great Job
Curious polite very helpful in customer service Great Job Guys God Bless U and thank U
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager
Disappointed!
Disappointed!! I had an 8:00am appointment that I placed over a week prior, so I dropped my Jeep off at 7:45 and placed the keys in the drop box. When I called around noon to check on my vehicle I was told I would get a call when the person came back from lunch. At 1:45 I got a phone call regarding the wrong vehicle. Needless to say my vehicle was still sitting where I dropped it off at!! Unsatisfactory!!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Rick Haeick rhaeick@yorkautomotive.com
Rodney did an excellent job walking us through the
Rodney did an excellent job walking us through the process. This is one very positive young man!
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- Buying process —
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- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Russ, Thank you so much for your excellent review! We are so glad that Rodney had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Rick Haeick General Manager
Miguel was able to get me in and have service performed
Miguel was able to get me in and have service performed quickly allowing me to stay and wait instead of being inconvenienced the whole by not having my truck.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jamie Freeman Service Manager
It was a really good experience.
It was a really good experience. Rodney was amazing.. could have not asked for anything better.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear Rodney was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rick Haeick General Manager
Customer service was terrible.
Customer service was terrible. I brought my car in for service, telling them what needed done by 130 my vehicle hadn’t been looked at. This was after o month to get in. The parts I needed would take 4-5 days to get in. I told them I would let them know and proceeded to pick up my vehicle. I knew I needed certain parts there was I need for a diagnostic scan. They charged me for that and left the blower motor laying in my floorboard of my Jeep.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jamie Freeman Service Manager
Phenomenal experience to with both the dealership and
Phenomenal experience to with both the dealership and sales rep. No words can describe Rodney’s enthusiasm and customer service. Loved all of it
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing York Chrysler Dodge Jeep Ram of Plainfield! Rick Haeick General Manager
Did a good job, just left grease marks on my
Did a good job, just left grease marks on my headliner,when replacing air bag
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this feedback. We appreciate your business and will share your comments with the team to make sure the same thing doesn't continue to happen. Jamie Freeman Service Manager