York Chrysler Dodge Jeep Ram of Plainfield

Poor communication with Service Dept and Service Manager and Fleet Advisor . Only 2 calls in a 6 week period and , They had my Jeep holding for parts.. I ask specifically if the problem is fixed , He flat lied to me and it is not fixed as of today . It is still winding away. i have a JEEP Mopar Extended warranty MAX CARE.. . SAFE YOURSELVES THE DRIVE. And go anywhere but here or Crawfordsville store. They lie and brake things on your Vehicles ..

They took care of my oil change, rotated my tires and checked for recalls. I got in quickly and the work was done timely.

He was very professional and was able to answer all my questions related to the service performed.

They really do have talented mechanics. I was kept up-to-date by my customer service representative Joshua. He was outstanding. He showed me on the computer the parts that were ordered he was caring. I can’t say anything negative about Joshua. And I believe it’s not their fault they could not get parts. My Jeep sat for seven weeks in the same spot. But when the parts came, it was fixed immediately! I’ll buy a car there. Not a problem. Great service.

I highly recommend working with Paul Crowe to find the right vehicle for you. My older, high mileage, excellent condition vehicle was totaled in a hit and run. I didn’t want a new vehicle and wasn’t happy about looking for one. But Paul made the process as painless as possible and found exactly what I needed. A very good and conscience human. Thank you Paul!

I was on the hunt for the perfect “mom car” i had my 2 kids with me and i knew exactly what i wanted. Rodney worked so hard to get me into the exact vehicle i needed and wanted. I appreciate his patients and determination to help me. Everyone at York was so friendly and patient with my babies. I will send them everyone i know! Thank you Rodney & York Family!

To start, I had an appointment on Wednesday 8/9 at 10:30am. By end of business that day my van wasn’t even looked at! Zero diagnosis! The next day they finally got around to figuring out the problem and I was told it was “a lot of work to take it apart” to figure out the problem and it would be too much work to put it back together to give me my van back while we wait for the part. I requested a loaner and I was told there wasn’t a loaner. I work 3 jobs and I had to figure out transportation this whole time! We finally got the van back on Friday 8-18. However that was after my husband telling them we HAD to have it back to move my son to school. They told my husband the part wasn’t expected in until 8/21. Luckily it came in and the van was repaired and we were able to pick it up on 8/18. I just think it’s unacceptable to 1) not even diagnose the problem the day I had an appointment and then 2 keep it for over a week waiting on parts because it was too much work to put it back together and not at the very least give me a loaner!

They were very quick and efficient! I was on my way in about 30 minutes!

Rodney Taylor was fantastic when working with us to get us in the right vehicle!

Very friendly everyone spoke, Mr.Taylor was very polite and to the point . His boss was very polite and professional. The finance manager was the truth my type of lady very sharp . I would recommend this dealership!