Reviews
Very poor communications!
Very poor communications! Could not get Mark to call me back! He should of contacted me to let me know the progress on my vehicle. You also sent a text with a link explaining other problems on the car and it didn't work. And I couldn't ask Mark about it because he wouldn't call me back. When it was Westside they did a great job of customer service! York is failling when it comes to customer service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Brian McNamee Service Manager
Rodney is a great salesman and an all around great
Rodney is a great salesman and an all around great person! He made our entire experience a joy! Would recommend this man to anybody!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that Rodney provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing York Chrysler Dodge Jeep Ram of Plainfield! Rick Haeick General Manager
Fast and good friendly service.
Fast and good friendly service. No complaints from service. Thank you. The new dealership will be nice
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brian McNamee Service Manager
Very clean,work done in a timely manner, don't like the
Very clean,work done in a timely manner, don't like the fact you can't get other things looked at when getting a oil change you have to make a appointment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield, we look forward to having you as one of our valued customers for many more years to come! Brian McNamee Service Manager
Slow and drawn out process Slow and drawn out process.
Slow and drawn out process Slow and drawn out process. I was there for almost 7 hours. That's excessive.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rick Haeick General Manager rhaeick@yorkautomotive.com
With all of the construction it was kinda hard to find
With all of the construction it was kinda hard to find the service center but every one of the staff members were super friendly! The only thing I wish I was told prior to making an appointment for service was the 160$ diag fee for vehicles.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rick Haeick rhaeick@yorkautomotive.com
I left SIX messages over a 10-day period for two
I left SIX messages over a 10-day period for two different service coordinators - not one of those calls was returned. The last two were “My car was towed to you - do you actually have it and is it actually in line for service?” Only word I got was office calling to say car was ready for pick up. No word ever on “we have it” or a diagnosis of the problem or a request for spend authorization. This is TERRIBLE, nonexistent communication is unacceptable and next time I need service I’ll strongly consider going elsewhere. When I picked up, Mark H. did go out of his way to drive the car with me to make sure it was OK. I very much appreciate that. But when I bring a car in for service, I’ll be asked to spend hundreds if not thousands of dollars - is it too much to ask for a simple call back about it?
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rick Haeick rhaeick@yorkautomotive.com
Rodney was very impressive energetics motivated salesman
Rodney was very impressive energetics motivated salesman great people, skills, a scholar, and a gentleman, a man who held up the highest for himself and the dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
If every salesman was motivated, energetics and greets with a smile like Rodney York, you hit a home run
Service was done quickly and more importantly, correctly.
Service was done quickly and more importantly, correctly. All staff interaction was friendly and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Kyle, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at York Chrysler Dodge Jeep Ram of Plainfield. Brian McNamee Service Manager
Friendly,fast,communication is on point.
Friendly,fast,communication is on point. I’m glad they got me in before my appointment.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Haylee, for sharing about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Brian McNamee Service Manager