Reviews
Had a work in alignment, was told the next day and got it
Had a work in alignment, was told the next day and got it !Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Keith, Thank you for taking the time to share your thoughts on working with Josh and our team. We're glad to hear we delivered such a great experience! Brian McNamee Service Manager
We were able to get our car in quickly which was nice,
We were able to get our car in quickly which was nice, but then the appointment was missing, the person working on our car left and I guess they forgot about us for over a week, the work was eventually done well, but I got updates only when I called to find out what was happening. Everyone was very polite, but the cost of repairs was very high. I guess you take the good with the bad.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rick Haeick rhaeick@yorkautomotive.com
Robbery Taylor has great customer , would most definitely
Robbery Taylor has great customer , would most definitely recommend to family and friends. He gets straight the point. Go me in and out of the dealer ship which I loved most and got me satisfied with the car I wanted. 10 out of 10.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jerson, Thank you so much for your wonderful review! We are thrilled that Rodney had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Rick Haeick General Manager
I have never had so much trouble with a car that I
I have never had so much trouble with a car that I bought. So very frustrating. However, the personnel, John the salesman, Ryan the manager, Mark the service tech, and Diane customer service, couldn’t have been nicer through the entire ordeal. I would say other than Diane the guys need to focus on a little more on calling back the customer.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Eileen, Thank you for taking the time to share your thoughts on working with John, Diane, Mark, and our team. We're glad to hear we delivered such a great experience! Brian McNamee Service Manager
David is extraordinary!
David is extraordinary! Get your next vehicle from this very knowledgeable and friendly professional man!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to York Chrysler Dodge Jeep Ram of Plainfield. I'm glad to hear that David was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Rick Haeick General Manager
Well when i showed up to dealer I had Rodney approach me.
Well when i showed up to dealer I had Rodney approach me. He asked me what was looking for I said a dodge ram 1500, he took me to all the inventory, I was amazed on all the info he was giving me about all the inventory. So I was very pleased on how everything worked out. I would definitely refer people to this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear Rodney provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rick Haeick General Manager
Great experience would go back again.
Great experience would go back again. Didn’t feel hassled to buy anything. Very comfortable environment to buy a vehicle in.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Steven, Thank you so much for your wonderful review! We are thrilled that Josh and our team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Rick Haeick General Manager
The people were nice and work was fine.
The people were nice and work was fine. Problem arises when I made an appointment for March 22nd and my car doesn’t get looked at until the 23rd (I should have made the appointment for the 23rd). The second issue came when I receive the call on the 23rd about my can and I approved the work, the person told me it would be finished that day or first thing in the morning. Well I received a text on 25th that my car was finished. So the issue I had was time expectations set by the service department was not met.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Jason, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rick Haeick rhaeick@yorkautomotive.com
Third time bringing my vehicle for check engine light.
Third time bringing my vehicle for check engine light. Was told check engine light and tires were fixed, all dashboard lights came back on a day later. I have to keep missing work for my vehicle to get repaired just to find out nothing was done to help it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very informative about my issue and what they could do to
Very informative about my issue and what they could do to help me. Also, very nice and good customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Brian McNamee Service Manager