Reviews
The parts department is the best always ❤ has the correct
The parts department is the best always ❤ has the correct part the first time along with service department is great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Misleading at best.
Misleading at best. Deal texted to me was changed just hours before pick up. Fees added into final pricing but not listed on invoice. Was told the fees were "auto generated" but the fees did not pertain to me. Warranty offer to close the deal misleading at best and retracted at signing. Trade In first offered was below advertised guarantee minimum. I presume but cant confirm sales manager was made aware of all.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Unreal.
Unreal. I have purchased 5 or 6 vehicles from this location and had them serviced here. I am done after my last visit. I have never been treated this poorly
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I want to sincerely apologize for your experience with us. We strive to put our customers first and value your feedback. My name is Tony Case, the General Manager of York CDJR of Plainfield. Please reach out to me personally at 317-450-7525. This is my personal cell phone. I am looking forward to hearing from you. Best regards.
Fast and friendly service.
Fast and friendly service. Service person thought it would be a2 hour wait, but it was only around 30 minutes.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words. We really appreciate you taking the time to share your experience. We will strive to continue the fast and friendly service.
Had estimate, agreed on,, later found out 'additional
Had estimate, agreed on,, later found out 'additional work' was needed.. When ready to pick up, checked bill, saw additional was coolant change Which was done at another place prior week. Commented to one person, Think we were on different wave length's for did not understand his reply. XTRA CHARGE, UCK!! Having been ripped off by prior ownership, vehicle WAS under warranty then, I paid & left.. All were most pleasant just that one problem...
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
A 2- star experience is not what we expect for our customers. We'd like the chance to make this right. If you'd like my help, would you please give me a call? Thanks you, Tony Case - General Manager 317-450-7525
To Add: When telephoned: 'Mailbox Is Full' ............
They are great!
They are great! I highly recommend using their service department. They always quick and efficient when i need work done!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your positive experience. We will continue to strive for excellence! Thanks again!
Bill Moore was exceptional in assisting us with my very
Bill Moore was exceptional in assisting us with my very first brand new vehicle. I cant thank him enough.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
TJ and Brian were awesome!
TJ and Brian were awesome! We were in a bind and they really came through for us!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Richard was very helpful when it came to leasing my new
Richard was very helpful when it came to leasing my new truck. We worked on a deal for a few days and we ending up getting the deal done!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone I came into contact with were very pleasant and
Everyone I came into contact with were very pleasant and helpful. Will definitely recommend the service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair