Grand Motorcars Kennesaw

If you are planning to purchase a car from this dealership or have recently done so, please read this review to the end. I've condensed it, but if you need all the details, contact me. I live in North Carolina and was looking to trade my car for a 2024 Cadillac Lyriq (Electric car). I had previously purchased two vehicles from Carvana, which offers a smooth purchase process with delivery in four days or less. As a member of Legal Shield, I received an email on July 27, 2025, featuring various perks, including car purchases. I found a silver Cadillac Lyriq that I liked and contacted the dealership in Georgia, Kennesaw Dealership. They agreed to honor the quoted price, which included discounts for Legal Shield members and a promotion. Raeshawn, my salesperson, assured me they would ship the car to me. I wanted to trade my 2020 Lexus RX 350 for the Cadillac Lyriq Luxury 3. Raeshawn asked me to get my car appraised at CarMax, but the offer was $2,000 less than Carvana's. Despite my disappointment, I proceeded with the purchase and was transferred to the Finance Manager, Marlon. I wired $5,000 as a down payment and completed all required forms by the deadlines. After the deal was finalized on July 28, 2025, communication became sparse. I had to initiate updates, and Marlon warned that canceling the deal would forfeit my deposit. On August 5, I was informed that the deal was funded, and Raeshawn arranged for a driver to deliver the car. The driver actually drove my car to me. It's an electric car, and he delivered it with only 66 miles in range. The car arrived on August 7, 2025, but had some issues: crumbs and a ketchup packet inside, a low charge level, and a broken button on the dash. The aftermarket charger only charged 1 mile per hour! I contacted Raeshawn about these issues and inquired about the tags for my Lexus. The driver who delivered my car didn't bring tags to put on my Lexus RX350 that I traded in. He asked if I could let him keep the tags on the car, and the tags would be mailed back to me. After several attempts to reach Raeshawn inquiring about my tags, I received several AI-generated responses. I contacted Marlon, the finance manager, after a week of no response from Raeshawn. They lost the tags to my Lexus!!! I had to go to the DMV here and report the tags as lost!!! I then inquired about the tags for my Cadillac that were due to expire on 09/12/2025. Marlon told me to Google the store number and get someone else to help me. Eventually, I spoke with Teresa from Corporate, who was extremely helpful. She discovered that my tag registration had not been completed and filed the necessary paperwork. She also found that my Lexus trade-in had not been processed, causing me to make 2 payments on the Lexus and make the first payment on my new car. I was making payments on both cars! Marlon later informed me that the DMV rejected my tags due to a shortfall of $850 he failed to collect! Ms. Teresa had already submitted the paperwork, so I didn't provide the card information requested by Marlon to collect the $850.00 and resubmit the tag registration, with only 2 days left until my temporary tags expired. After all the issues I encountered, I reviewed my contract again. Upon reviewing my contract, I found two charges I didn't agree to: CARCO Gap and Assurant RA Appearance Protection for almost $4,000.00. Marlon claimed I had negotiated the Appearance Protection with Raeshawn, which was untrue. Attempts to reach a manager at Kennesaw Grand Motor Cars to discuss removing the Appearance Protection item were unsuccessful. Hubert Ford's mailbox is full, so I could not leave a message. Called back and left a number for him to return a call, but to no avail. The Kennesaw office seems to brush you off if you are not calling to buy a car! In conclusion, if you are considering buying a car online, be cautious. If you need assistance, I hope you find someone as help

Horrible customer service! Will never go to this dealership again! Beware. Very rude, horrible communication

I had an unsatisfactory experience dealing with Grand Motorcars. I purchased a vehicle, a 2020 Mercedes GLS 450. I saw the car online through cars.com, came to the dealership. I closed on the car with a Sales Associate by the name of Rayshon or something like that. Firstly, I came to the dealership with pre-approved credit from Capital One. The Sales Associate went ahead to run hard inquiries on my credit through other lenders without my permission. Though eventually he got me a better monthly payment than Capital One was offering, $15 less, but over the life of the payments, that less than $1,000 difference, I would have needed him to get my permission to run hard pulls on my credit to other lenders. I ended up with 5 hard inquiries on my credit. On inspection of the car, one of the seats at the back had a defect. I was promised by both the Sales Manager and Sales Associate that they would call an external vendor to get this fixed. I asked to have this in writing before leaving with the car. Somehow, with the euphoria of a new car and the sweet talking of the sales associate, I left with the car on the promise to have the vendor schedule to fix the car the following Monday (August 25th, 2025). comes, I do not get a call. Called severally, keep getting the runaround till date.

Stay away from looking at vehicle then overnight price went up so I told them no longer interested. The internet sales manager got involved to tell me I was incorrect. The price listed actually was the lowest price. I sent him a copy of their ad proving I was correct and didn’t even bother to apologize. I guess he wasn’t expecting that. Avoid a headache!!

I purchased a car from this business in early July and financed it. Financing stated they would pay the state sales taxes and register and mail me my license plate tags. I drove almost 4 hours to get to this dealership because they had the vehicle I wanted. About 10 days later I recieved a message from the county I live in that the taxes they paid was short about $550. I emailed the dealership many times and called as well. Jim Collins stated he would look into it but now I cannot get them to respond after many attempts. The temprary tag was about to expire, so again I contacted them and Jim Collins stated he would FedEx me a new temporary tag until my tags arrive. I requested a tracking number for FedEx, still with no response from Jim. It has still not arrived. Again I cannot get them to respond. Now I have expired temporary tags and the taxes not completely paid. I am a single mother on a budget. Please have them finish what they said they would do when I signed the contract. Shelby Weakley

Kentazne and Jim was great they helped me get my dream car and I appreciate them for going above and beyond the whole team was helpful

Buyer beware this is a horrible company with horrible customer service and employees. Bought a truck from them and it had issues that the management said would be fixed or compensated for. No response from any management and the salesman Armand is an absolute xxx liar. Do not buy anything from them.

I called to check on the car price and spoke with the AA woman about bad reviews. She stated, "Why did you call then?"

Do not buy a car from these scam artists. They add on a so called warrenty plan for 3k-4k. that amounts to discount oil changes. Jim the GM is a con man

Run!!!!! Do not buy a vehicle from this dealership. If you do make sure you get your own 40.80.120 point inspection because they do not do what they say. The only thing they did was change the oil no spark plugs no air filter nothing no drivetrain inspection