Grand Motorcars Kennesaw

Service manger is rude and disrespectful! Unkept promises and customer service doesn’t exist here after the deal is done. At first, we had a great experience with Herb—he was awesome and did everything he could to help us out. Unfortunately, that’s where the good experience ended. After purchasing our Mercedes truck, we got just a mile down the road before realizing the air conditioning didn’t work at all. We immediately turned around and asked for our check back, wanting to cancel the deal. The sales manager, Clay, assured us they would fix the issue and even signed a written agreement to do so. Since then, we’ve had to bring the car back three times for the same issue, which is a major inconvenience as we live over an hour away. The worst part of this experience has been dealing with the service manager, Jose Manuez. Not only has he been extremely rude, but he also flat-out stated that he didn’t care that this situation was causing us stress—even though we have two small children. Instead of taking responsibility, he blamed us for the car not being serviced properly, simply because we arrived at 12 PM instead of 10:30 AM. With a two-year-old and a two-month-old, delays happen—but that shouldn’t be an excuse for poor service. If the issue had been fixed correctly the first time, we wouldn’t have had to keep coming back. To make matters worse, while sitting in the waiting area, we met another customer, Dasia, who is going through the exact same issue with her car. She hasn’t even been able to take it home in two weeks because they won’t fix it. While Herb did his best, a great salesman can only do so much. A dealership is only as good as its service department, and unfortunately, this one has failed completely. The way Jose spoke to us and dismissed our concerns makes it clear that customer service is not a priority here. Unless major changes are made, I cannot recommend purchasing a vehicle from this dealership.

terrible The salesman drew Was not helpful at all My wife wanted to purchase a 2021 Volkswagen atlas the sales guy drew Lied about getting my wife approved $3500 was the amount we told him we had to put down and he insured us that we will be riding And he told us that we will be riding in that vehicle it was a lie to get us to come with from Alabama to Georgia for nothing I called back to do a credit application before we decided to make that trip to Georgia Drew kill baiting for us to come to Georgia and he told us that we would be leaving with that Volkswagen atlas He lied when the applicame back as a down payment of 6500 he did not try to negotiate with the financial company nor did he asked were we interested another vehicle He just left us there and told us It's nothing else he can do To all the people just looking for a vehicle out there I'm not saying the whole It's a scam just don't deal with a salesman call drew

I purchased a used SUV on Dec 28th. My buying experience was great from start to finish! Rodolfo was kind and personable. A week later I complained of a knocking sound. I could not tell where is was coming from. I brought the car in to have it looked at. No one found anything. Over the next few weeks the knocking noise starting getting worse and louder. I made an appointment to have the service dept take a look. Then the car started vibrating while driving on the Highway. By this time I was able to tell them exactly where the noise was coming from - Rear passenger tire. And of course no warranty on the car which I think they should have covered the cost if needed. Luckily my son is a mechanic. He checked my car out yesterday and discovered all the lug nuts on the wheels were loose. The rear passenger tire was missing a lug nut and the tire would have come off if I drove it another day or two. I reached out to the service center to let them know and no one has gotten back to me. My concern is they are not inspecting the cars before selling. My loose tire could have caused a serious accident and this would have been a major issue. Please do better. Take the time to make sure the cars are safe before selling to a customer. Not much to ask.

- They charged us an extra $8k+ tax that they're not supposed to. - They charged us $3200 for something called "Grand Care" and told us we're legally required to pay this amount. - They said they would deliver the car on Saturday. They didn't. - They quoted $800 for delivery. Then the price went up to $1000-$1200 - They offered to drive the car, adding an extra 900 miles on it. - When you search for their address, you get a place called Carville, not Grand Motorcars. I'll update my review if and when they fix all these issues

Bad, please do not deal with these people they are the world worst, I will never forget.

Zero contact as I was trying to lock hold on that car. No comment or callback.

Nader was very easy to work with. He listened and answered all my questions. Only snag I ran into was a fee that was tagged on was not mentioned until time to sign paperwork. When questioned rate was reduced. I love my odyssey

It was a horrible and chaotic experience. If I were you I would run far from this place.

I rarely give bad reviews, but after giving Grand Motors a month to respond appropriately, I feel I must. On August 17, 2024, my wife and I drove 103 miles from Chattanooga, Tennessee to Grand Motors in Kennesaw to purchase a 2022 Acura MDX my wife found online. During the brief test drive, everything seemed fine. However, once we drove back to Chattanooga, my wife noticed a troubling issue with the brakes--they pulsated whenever she applied them. I tested the vehicle the next day and confirmed the problem. Considering the salesperson claimed the brakes were new, we initially hoped it would resolve itself. Unfortunately, the situation quickly worsened. By Monday, the brake pulsation had become more severe, so we immediately contacted Grand Motors. Their solution? Drive the 103 miles back to the dealership to have their service department--who had already resurfaced the brakes--look at them again. Despite being aware of the issue, they downplayed the danger and insisted the car was safe to drive. This showed a blatant disregard for our safety. We refused to take such a risk and instead took the car to Acura of Chattanooga, where it was found that all four brake rotors had been improperly resurfaced, removing the protective coating and rendering the vehicle unsafe to drive. The repair cost was $1,037.88, which was due to Grand Motors' negligence. Even with this diagnosis from a certified mechanic, Grand Motors continued to deflect responsibility. The salesperson promised that his manager, Sonny, would contact us, but despite multiple follow-ups, we were completely ignored. After weeks of stalling, they finally offered a paltry $210, claiming that's what it would have cost them to fix the issue. This was an insult and a complete failure to take accountability for their unsafe practices. Grand Motors' disregard for safety, poor communication, and lack of professionalism make it clear they care more about cutting costs than the well-being of their customers. Based on this experience, I cannot recommend Grand Motors to anyone.I rarely give bad reviews, but after giving Grand Motors a month to respond appropriately, I feel I must. On August 17, 2024, my wife and I drove 103 miles from Chattanooga, Tennessee to Grand Motors in Kennesaw to purchase a 2022 Acura MDX my wife found online. During the brief test drive, everything seemed fine. However, once we drove back to Chattanooga, my wife noticed a troubling issue with the brakes--they pulsated whenever she applied them. I tested the vehicle the next day and confirmed the problem. Considering the salesperson claimed the brakes were new, we initially hoped it would resolve itself. Unfortunately, the situation quickly worsened. By Monday, the brake pulsation had become more severe, so we immediately contacted Grand Motors. Their solution? Drive the 103 miles back to the dealership to have their service department--who had already resurfaced the brakes--look at them again. Despite being aware of the issue, they downplayed the danger and insisted the car was safe to drive. This showed a blatant disregard for our safety. We refused to take such a risk and instead took the car to Acura of Chattanooga, where it was found that all four brake rotors had been improperly resurfaced, removing the protective coating and rendering the vehicle unsafe to drive. The repair cost was $1,037.88, which was due to Grand Motors' negligence. Even with this diagnosis from a certified mechanic, Grand Motors continued to deflect responsibility. The salesperson promised that his manager, Sonny, would contact us, but despite multiple follow-ups, we were completely ignored. After weeks of stalling, they finally offered a paltry $210, claiming that's what it would have cost them to fix the issue. This was an insult and a complete failure to take accountability for their unsafe practices.

I rarely give bad reviews, but after giving Grand Motors a month to respond appropriately, I feel I must. On August 17, 2024, my wife and I drove 103 miles from Chattanooga, Tennessee to Grand Motors in Kennesaw to purchase a 2022 Acura MDX my wife found online. During the brief test drive, everything seemed fine. However, once we drove back to Chattanooga, my wife noticed a troubling issue with the brakes—they pulsated whenever she applied them. I tested the vehicle the next day and confirmed the problem. Considering the salesperson claimed the brakes were new, we initially hoped it would resolve itself. Unfortunately, the situation quickly worsened. By Monday, the brake pulsation had become more severe, so we immediately contacted Grand Motors. Their solution? Drive the 103 miles back to the dealership to have their service department—who had already resurfaced the brakes—look at them again. Despite being aware of the issue, they downplayed the danger and insisted the car was safe to drive. This showed a blatant disregard for our safety. We refused to take such a risk and instead took the car to Acura of Chattanooga, where it was found that all four brake rotors had been improperly resurfaced, removing the protective coating and rendering the vehicle unsafe to drive. The repair cost was $1,037.88, which was due to Grand Motors’ negligence. Even with this diagnosis from a certified mechanic, Grand Motors continued to deflect responsibility. The salesperson promised that his manager, Sonny, would contact us, but despite multiple follow-ups, we were completely ignored. After weeks of stalling, they finally offered a paltry $210, claiming that’s what it would have cost them to fix the issue. This was an insult and a complete failure to take accountability for their unsafe practices. Grand Motors’ disregard for safety, poor communication, and lack of professionalism make it clear they care more about cutting costs than the well-being of their customers. Based on this experience, I cannot recommend Grand Motors to anyone.