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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 863-2998 (855) 863-2998
Used (866) 418-2006 (866) 418-2006
Service (888) 877-9816 (888) 877-9816

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great experience

Buying a car was made easy. Our salesperson Amy Luoma was great. She made everything so easy and painless. We love our new truck and would return for our next one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to tell us how we are doing, Chris! Amy will be happy to hear that she was very helpful in your car buying experience. Thank you for your business and we hope to take care of any of your future car needs!

Excellent, Efficient and Fast

I would rate Mike Yezak as the best car-sales person I have come across. We closed the deal in less than 48 hours and all with no calls but a few emails. I believe, we got a great deal. So, I did not mind going up to Walled Lake and picking up the car. Mike will be the first person, I will be contacting on our next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thomas, we're glad to see your Shuman experience was worth 5 stars! Mike will be happy to hear that he was very helpful in your car buying experience. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with him. Let us know how we can help with any future car or service needs you may have.

Very helpful

Everyone there was friendly and informative. Sarge made sure i had all the necessary information about my chevy malibu, including the carfax sheet. I would strongly recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Sandy, we really appreciate your recommendation! We're pleased to hear you had a great experience. Thanks for stopping by and we look forward to seeing you again!

Fast, efficient, and great staff

I had a great experience at this dealer. They were able to help me find a car that's in my budget and the exact style I want! My salesman, Jordan, was great! He helped me a lot! Would recommend him and this dealer to anyone else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car and thank you for your review and recommendation! We are very happy to hear that Jordan gave you a 5 star buying experience! We wish you many safe miles ahead and hope to see you again soon! Thanks again for choosing Shuman Chrysler Dodge Jeep Ram!

Fast and Easy Sale

This dealer is excellent at understanding the needs of their customers. In my case, they were very quick and took care of the sales details via email, then had me in and out of the building in no time to get my vehicle. They did everything they could to make sure they were satisfied. We purchased both of our new vehicles within the last 3 months from Mike Yezak, he understands my needs as a buyer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Paul, for the awesome review on your time spent here with us! We are glad that in all aspects, our team worked their best to make you satisfied. Come back and see us if you have questions or need anything else!

Exceeded my expectations

Thank you Kurt! Extremely courteous, patient and professional. He really worked diligently to help me get what I wanted. I love my new Jeep and would highly recommend Shuman Chrysler Dodge Jeep Ram. Thanks again for the great service. S.Lantto

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation and kind words about Kurt, Merila! He will be happy to hear that he was very helpful in your car buying experience. He is a great asset to our team and was more than happy to help. We hope you're enjoying that new Jeep!

The great service folks at Shuman Chrysler Dodge Jeep Ram

The leasing process at Shuman was easy and enjoyable. And when I brought my new Jeep to the dealership for its first oil change, the entire staff of the Shuman service department was professional, courteous, and a pleasure to work with. From the moment I pulled into the service bay to the moment I got in my washed car, it was a terrific experience. Kendall was extremely thorough in inspecting the vehicle and explaining what would be done, And Mike Weinstein was very helpful in describing the services performed and advising on recommended services for my next visit. Overall it was an excellent experience, and I will bring my vehicle to Shuman for all future service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Rudy, we are glad that you had such an easy time from the leasing office through our service team as well! Thanks for the review and we look forward to the next time you need any future service needs!

Great Experience !!

Thank You, Shuman, the Staff is very Friendly, Knowlegeable and Helpful ! We needed a new car and Shuman wanted and to help ! Shuman, helped get us into the right car at the right price !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It is great knowing our team did everything they could to get you in your right vehicle! Thanks for the review and come back anytime to see us!

Fast, Easy Experience at Shuman Chrysler Dodge Jeep Ram

I went to Shuman in search of a Jeep for the upcoming Winter and gotta say they found me a great deal. My salesperson, Anthony Babby, informed me of a few of the rebates they had going on at the time and mostly wanted to make sure I was comfortable in the Jeep Compass. I was expecting to pay quite a bit from the prices I was hearing from people who owned one, but Anthony exhausted himself and found me rebates that brought the price below what I wanted to pay. He really cares that you leave the dealership happy. I have already recommended to friends that they go to Shuman and see Anthony if they want to be put in a Chrysler vehicle at an affordable price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We cannot thank you enough for the excellent review! We are thrilled to know that Anthony got you the perfect Jeep Compass for the winter and we hope if you need anything else, you will stop back in and see us!

The BEST car dealership in Walled Lake!

I give this dealership a 5 star Rating. From start to finish very professional and friendly staff. No hard sales pressure, go above and beyond to get you the best deals! Nick was a great salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are truly thankful for your review! We are glad you left us a 5-star rating and that you had such a successful experience with us. Thanks again!