Reviews
Good service
Chris Graham in the service department did a fantastic job. My engine light was on. He did a diagnostic test and determined that it wasn’t safe to drive so he got me a rental car from the dealership. He made the process quick and easy. Thank you, Chris.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for letting us know, Jodi! We're delighted to hear that you were provided with an exceptional experience by Chris on our service team. We unconditionally guarantee our service and strive to exceed your expectations on every visit, and we’re happy to hear that we could provide that for you. Please let us know if there is anything else we can do for you and we look forward to seeing you in the future. Thanks!
Very professional, phenomenal service!
I was in the market for a new vehicle, and I went to two dealerships. I ended up leasing my new car through Shuman in walled lake because the experience I had was perfect. My salesman John Xia was very patient and did everything to make sure I was happy. He was very knowledgeable, and friendly. I love my new car and I will definitely recommend you guys.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is great to hear, Aaron! We're so delighted to know that you had an excellent experience here at Shuman and that John helped in giving you such a great car buying experience with us. If you need anything else, please come back and see us again. We appreciate your business and hope you come back soon! Enjoy your new car!
Good experience
Good experience working with Tim at Shuman. He worked hard to find the car we wanted with the specs and price that worked for us. I would recommend Shuman, but you should be aware they're not on commission. This is nice because you won't be pressured, but it also means they're not as eager to make you a good deal..even at the end of a model year I found that there was really no opening to negotiate. The price was what it was. It worked for us in the end so I didn't push, but was a little disappointed that I couldn't get to a point where I felt like I was 'getting a deal'.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Bob, we truly appreciate you taking the time to leave us your rating and feedback. Your feedback helps us to better our services. We're happy to hear you were well taken care of by Tim and you found a car that you love at a price you could afford. Next time we do hope to make your experience with us even more enjoyable! As we’re happy to help with any future car or service needs you may have, and we hope for the opportunity to work with you again. Until next time, enjoy your new car!
Awesome Young Man
Bought a 2016 1500 from him. He made it very simple. In and out the door. Called me at 9 in Tuesday, got an appointment at 9:30 am that next morning, he had the truck ready to go, and made working with Shuman so much easier. And Steve Smith was great on financing, got me approved fast. I was out of the dealership by 12 that same day with a brand new truck! Glad my other deal fell through because the dealership sold a car out from under me so I could get this truck!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to know that you were well taken care of by Jordan! Thank you for doing business with us and we look forward to seeing you again soon. Enjoy your 1500!
New used jeep
Needed a car fast and these guys got us in and out friendly service and quality work. You can tell these guys work hard to keep there customers happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We do indeed work as hard as possible to make our customers happy, we're glad that you noticed! Thank you so much for the review, we hope we can help you out again next time you need anything!
Amy is awesome
Amy was great to deal with. Very professional and courteous. Got the deal done and we made her jump hoops but she came through. Go see Amy at shuman for any car needs. I wont fo anywhere else. Highly reccomended
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ken, thank you for the review, it's wonderful that Amy was professional, courteous, and great to deal with! We hope that you're enjoying you new vehicle. Let us know when you're ready for service!
Another Amazing Deal!
I have been working with Shuman for many, many years and I am always amazed by the service they provide! The time they take with me to answer all of my questions, finding the right car for our family, the purchase process, delivery....every aspect has been incredible. They go above and beyond!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for being our loyal customer. It's great to hear that you were well taken care of by Chris and John! Please let us know if there is anything we can do to further assist you. Have a great day!
Worth the drive!
My wife and I had been looking for a specific vehicle for several months. We found the vehicle at Shuman. We live over 300 miles from the dealership and our salesman, Earle Braley, helped make the purchase smooth and easy. We could not be happier with our experience. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Cindy, it's good to hear that you had a great experience with Earle. We do our best to make sure our customers are comfortable and treated well. Thank you for your business and time!
Allen Myers Amazes
It was time to turn in my lease and need less to say, Allen Myers was able to work with me and my father and get us into a bigger and better lease. Needless to say, Allen Myers is a stand up gentlemen, first class salesmen and professional. Thank you so much
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review, Anton! We are glad to hear that our team took such great care of you, and we look forward to the opportunity to do it again for the next lease. Stop by anytime, and have a delightful day!
Amazing!
This was by far the best dealership experience I have ever had. Mike Yezak pulled out absolutely all the stops to make sure that I got exactly what my wife and I wanted, and he and his manager gave us an incredible deal. I felt zero pressure, and always felt like they had my best interest in mind. I would strongly encourage anyone looking for a Chrysler, Dodge or Jeep to reach out to Mike and the rest of the team at Shuman Motors... You won't be disappointed! I'm looking forward to working with Mike again in the future, and actually looking forward to taking my vehicles in for their service when needed. Thanks again, Mike and D. J.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review, William, we are looking forward to seeing you again, too! We are pleased to hear about your experience, as our customers deserve nothing but the best from us. Please call us the next time you need anything, and have a wonderful day!
