LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

During my visit the staff was very friendly, helpful, got me in a newer vehicle very quick. And the staff was not pushy and extremely friendly. I'm very pleased and would recommend this dealership for anyone looking for a new vehicle!

Had great service and knowledgeable guys to deal with for all concerns. Had a module reprogrammed in short time and at no cost to me...

John Xia made the whole experience very pleasant and painless for my new vehicle purchase at Shuman Chrysler. Will be my go to dealer in the future for Chrysler, Dodge, Jeeps. Thank you for everything John! and highly recommended. Shuman was the only Chrysler dealer that I really felt welcomed in from the first moment. (Thanks to Chris Brough and John Xia) With the quoted prices all similar between different dealers, if all else is the same, I felt I wanted to give business to a place that gave me personal welcome and attention which I really appreciated. In addition, John really went above and beyond to find the trim in a specific configuration that was difficult to find, and found out John gave me an even better deal on the price than our initial conversation/quote. Also additional thanks to DJ Daenzer for an informative yet quick and painless paper signing experience! Best paper signing experience I've had to date. Also, in the interest of time, sourced vehicle was from another state that requires a front plate, which had the front fascia riddled with ugly screw holes for the front license plate holder. John arranged the hole filling work, which ended up flawless as if the screw holes were never there! Very satisfied.

I am amazed at how inept the service department is about the relationship between sales and service. In this day and age when businesses are losing customers to the internet, one last opportunity to secure future business is through face to face interaction. This does not exist at Shuman. Not only do they fail to seize opportunity they shrug their responsibilities to existing customers. Since I did not lease the vehicle at this dealership but clearly have expressed an interest in doing so you would think they would recognize a future lease...especially when mine is up in 5 months. This makes no sense to me but I am not the owner nor manager here, so I can only share my experience. I have been dealing with DEAN in the service department who has done everything possible to dodge (no pun intended) to shirk responsibility for Chrysler. Whether Chrysler or me have to pay for a repair I would think you would make some attempt to explore options rather than fleece the customers for the highest out of pocket cost. My case: alternator failed which is a common problem after “limited” research in 2011-2014 Durangos. Mine is a 2015, which prompted me to call Chrysler myself after DEAN presented an almost $1000 cost to repair plus rental. After explaining the issue with Chrysler I asked “is it possible that some of the 2015’s received the same RECALLED alternator”. Susan an Chrysler agreed and called the dealership to rectify the problem. End result, $100 out of pocket, car fixed and rental paid. Now I have returned for another issue with the engine immediately after SHUMAN repaired the alternator. They haven’t even closed my last issue out at Chrysler and mailed my rental reimbursement check and DEAN is attempting to charge me for a rental and $110 to look at it! It’s as if he has no memory of what just occurred and his personal conversation with Susan at Chrysler. I explained all of this once again and he had the audacity to hide behind policy without even attempting to ask a supervisor. I asked him if he could talk to Susan again who was still holding the last work order open pending the outcome. He said he did not have her number??? I am amazed at the stupidity of his response! How can you not when she authorized $1000 in repairs and you spoke to her personally? The information has to be contained in the record otherwise Shuman wouldn’t have gotten paid. I am at a complete loss of understanding with DEAN and the handling by SHUMAN over this. 1) opportunity lost for a future lease 2) dodging responsibility 3) lack of initiative ...and people wonder why they’re losing business... Dan Wicker

We worked with Tim Dalsasso to buy our Jeep Wrangler. It was a terrific experience. Tim was extremely knowledgeable and listened to the things that were important to us. He was also sure to let us know that we can call or come by at any time, that he doesn't just want to sell us a vehicle, but would like to be a resource on the car if we need it.

I have purchased or leased 7 vehicles from Shuman Chrysler Jeep Dodge over the years and they have done a fantastic job every time to my meet or exceed my expectations.

Took my 2011 Jeep Grand Cherokee in for a recall. Tim did an excellent job of providing detailed information on the what the recall entailed along with timing. Mike called before the vehicle was completed to inform me their was recommended service due (replacement of 16 spark plugs for the Hemi). I opted to wait until the next oil change service cycle for that service. Overall, the Shuman service department team was professional, friendly and knowledgeable.

Mike Weinstein and Kyle K. Are super helpful and speedy! Even on a Saturday! Will be back! We are happy with toys too in lounge.

Amy’s sales skills in contacting us and making the deal from Arizona we were able to come home to a very busy schedule to a new Lease. Amy is our new friend.

I will be going through Amy for all my future vehicles. I have never leased before and she made it easy and simple for me.