Skip to main content

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 863-2998 (855) 863-2998
Used (866) 418-2006 (866) 418-2006
Service (888) 877-9816 (888) 877-9816

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Helpful

Joseph Clement worked hard to find me a Ram truck that met my needs after the truck I wanted to buy from their dealership was already spoken for.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're glad to see you had a good experience with us and happy to hear Joseph was able to help find your a Ram truck you can enjoy! We appreciate your business and hope to see you again soon!

Great experience

This journey has been a long one I have been to a lot of places and talked to a lot of people and no one even came close to treating me as great as John Ormsbee this man went so far above and beyond I never expected to be treated like I was. I traveled a long way just because of him and could not be happier he got me a better deal than anyone closer to home when I told a local dealer about the deal I got they did not believe me they said that's not possible so I say if you are looking for a new car you would be a fool to not give John a call

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that John provided you with great customer service! Thank you for taking the time to share your car buying experience with us. We truly do appreciate and value your business. Thank you and please let us know how we can help with any of your vehicle needs in the future!

Fantastic

From the first telephone contact to showroom visit doing business with John Ormsbee has been a very pleasant non pressure experience. Enjoyed the ride home in our new Pacifica.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

This is great to hear! Thank you for taking the time to share your car buying experience with John. We're happy to know he provided you with a pleasant experience. Please come see us again and enjoy your new Pacifica!

Years of great service

We just picked up our 4th vehicle from this dealership since 2010! Allen Myers is an excellent person to work with and Justin Davis was great as always. It was nice to see Justin in his new promoted role and to have met Allen Myers. Thanks for putting the smile on my wifes face!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing the kind words and positive feedback with us! We truly do appreciate you continued and dedicated business with us. We will be sure to pass along this great feedback with Allen and Justin. We hope to have the opportunity to work with you again!

Quick, responsive and friendly

After feeling like another cog in a wheel Amy treated me like a friend, had the answers before I asked them and was quick in resolving each step.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that Amy was able to help you out, Donna! Thank you for the positive five-star review and for your business. Please come see us again.

Bryan Matthews

Wow! What a great experience! I went in to test drive a Jeep Wrangler and ended up buying it on the spot! I never could have or would have done this without the assistance of Bryan Matthews. He helped me trade in my leased vehicle and got me into a new Jeep Wrangler. He really facilitated the whole process and his enthusiasm was contagious! I will definitely be going back there for future vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that Bryan was able to get you into a new Wrangler, congrats on your purchase! Thank you for reviewing us, we hope to see you back again when you're ready for service!

Great Dealership and Staff

This dealership and its staff made my releasing easy and efficient. Amy took the time and put in the effort to find exactly what I needed in my new vehicle. She and Jackie, the secretary who always seems to be the one who answers the phone when I call, are such a pleasure to work with whenever I call for assistance or service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know that Amy showed tremendous effort during your appointment with us, we hope you love your new Jeep! Please come and visit us again when you're ready for your first service appointment!

"Professional and Sincere"

Each time I service my Town and Country, the team is professional, patient and sincere. Mr. Gordon and Mr. Weinstein have always explained what they recommend to do on my van and follow through with it in a timely manner. Whether my car needs an oil change or just recently- engine valve repair work, I feel like I am in great hands with this team. Mike went out of his way to make sure I had an excellent experience by providing a rental car for two weeks until my car was finished and ready to drive in a safe manner. Even the sales team was genuine and friendly. No pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad that our team is always professional, patient and sincere while taking care of you and your vehicle. Thank you for letting us know that Kyle and Mike can always help you out in a timely fashion. We look forward to your next visit!

Great Experience

Tim Descalssowas great in working with me via email and phone getting things lined up in our orice range. The closing went fast and efficiently as well making this a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that you had a great experience! Thank you for the positive feedback about Tim and Justin. Our goal is to exceed your expectations on every visit and it is great to hear how much you enjoyed working with our team. Please let us know if there is anything else we can do and we look forward to working with you again!

Outstanding Service

My service advisor, Mike Weinstein, did an outstanding job of working with me and FCA Corporate to resolve a very difficult to diagnose issue with my heated seat and steering wheel. Mike and the Tech, Eric K., persevered to ultimately correct the problem within the body control module.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for telling us how we are doing! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Mike and Eric. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again!