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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 863-2998 (855) 863-2998
Used (866) 418-2006 (866) 418-2006
Service (888) 877-9816 (888) 877-9816

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Joe Clement - Sales Associate

Our sales consultant Joe Clement was outstanding in every way. The car purchase process was enjoyable and was not unpleasant or uncomfortable. Joe showed respect for us as customers and spoke straight and to the point to make sure all our concerns were addressed. He was efficient and willing to work with us on our terms of the lease. Everything went smooth including the return of our other lease from a different manufacture. I believe good training and good people skills are valued at Shuman Chrysler Jeep Dodge Ram and it is reflected in the experience my wife, daughter and I had at the dealership. Keep up the good work guys. I knew a friend who spoke well of Shuman so since I lived nearby, thought I would give them a try. I'm glad I did. Everything worked out well. I was happy to get Joe Clement as our sales consultant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're also glad that you decided to give us a try, Tony! Joe was glad to make sure that you enjoyed every step of the car buying process and ensure that it all went according to plan. Thank you for taking the time to share your thoughts about your experience! Please let us know if there is anything else we can do for you.

The experience from start to finish was top notch!

If you're looking for a painless car buying experience, see Earle and Steve! You can definitely tell that they're not just there to sell you a car, they're there to make life long customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback, Wrig! We're glad to hear that our team took care of you from start to finish! We look forward to assisting you again in the future!

Great Service at Shuman Jeep

Every time I have routine service or a repair, Mike Weinstein has been very helpful and thorough in explaining to me what is needed. Eric E, one of their technicians, is also very good. They know their business and take care of everything timely. Everyone at Shuman has always been very professional. I have always been pleased with service at Shuman Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Fantastic! Thank you for taking the time to share your experience with us, Sharon! Mike and Eric are always happy to make sure you feel cared for and understand the work that needs to be done on your vehicle. We deeply appreciate your continued business!

Amazing service

Joe Nicles was amazing, he made this deal happen and jumped through hoops to ensure the best price and service was given. Everyone of the staff there is friendly and professional. I will recommend this dealership to my friends and family. I have used them for over 17 years

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback and excellent rating. We are thrilled to hear that you had such a great experience with Joe and the rest of the team. Please let us know if there is anything we can do in the future! Come back and see us soon!

Great leasing experience

This was my first time using Shuman Chrysler to lease a new car. Many thanks to Mike Yezak! I most sincerely appreciate his straight forward, and honest approach to selling cars. He was a pleasure to work with in securing the new lease. He is an efficient communicator, negotiator, and was prompt in getting back to me with pricing and questions via email. All info was accurate and reliable. A very positive experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to let us know how we are doing! We are delighted to hear that Mike helped in giving you such a great leasing experience with us! He will appreciate the shout out! We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

See you in 3 years!

An overall great experience. Salesman went the extra mile to get my lease vehicles ready to go on signing day and really sharpened the pencil to get me the best deals possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive comments! It's so great to hear how much you enjoyed working with Bryan. We aim for 100% customer satisfaction at every stage of your car purchase, and we’re delighted to hear that you received that. We appreciate your business and look forward to seeing you on your next visit!

Easy experience, got exactly the car I wanted

This is my third car from Shumas; it has consistently gone smoothly.; got me the exact car with the exact specifications I requested within days.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

This is great to hear! One of our goals is to match the right car to the right client, and we’re happy to hear that you found the exact car you were looking for! It was a pleasure doing business with you and we look forward to seeing you on your next visit!

Best dealership in town!!!

The sales and finance team is amazing. It's been more than 5 years, I haven't changed the dealership, these guys always do an outstanding job, it's my 3rd car from them. The price offered cannot be beaten by anyone in town. The Sales executive Amy Luoma was in charge for the trade this time, she was very friendly, patient and helpful. She made sure I get the right car without any hassle. Even the Finance Manager Justin Davis is a gem of person. I can't thank them enough, and I am loving my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your feedback! It's so great to hear how much you enjoy working with our team! We value your business and look forward to seeing you again in the future. Thank you and enjoy your new car!

Great experience

Bryan helped my wife and I find the exact vehicle we were looking for. He didn't try to pressure us. We turned in our current lease and leased a new Pacifica. The process took only a couple of hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's awesome to hear that Bryan was able to help you and your wife into a new Pacifica, we hope you both love the vehicle! Thank you for letting us work with you, we had a great time. When you're ready for any service, let us know!

Used Vehicle

Found a used vehicle online at Shuman. I've bought a new car here before in the past, so I trust them. I now live where I have an hour drive to get to them! I called ahead to make sure it was still available. Was referred to Earle by a friend. The car was even better than we expected, and we (my husband and I) actually bought the vehicle. The transaction occurred flawlessly within a few hours. Both Earle and Steve Smith were great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad that Earle and the team have been able to earn your trust, Julie. Thank you for visiting us and purchasing from us, we're glad that we could help you into your new vehicle! We had a great time being able to help you, and would love to help you again next time you need anything!