Reviews
Great service
Dropped off our car for a recall expecting it to take the better part of a day. They called about an hour and a half later and said they were able to squeeze it in and get it done. Awesome job,?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John, We are glad to hear that you received such quick service during your visit with us. Our goal is to gain your loyalty by providing outstanding service. Come back and see us soon!
Great Experience
We had a wonderful experience with Amy Luoma. Thank you so much for such a smooth and pleasant transaction. We will recommend it to friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, Mike! We appreciate you coming in to work with us, and we are glad that your experience was so pleasant. Have a fantastic day!
New lease
I was very happy to go in on a time crunch and seal up a deal within 30 minutes. My salesman along with his manager Chris Brough.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's what we like to hear, Keith! Tim and Chris will be pleased to know that they were so helpful. Congratulations on your new vehicle and we hope to see you again in the future!
Quick Oil Change and Tire
I took my car in for routine maintenance and found out my tire had to be replaced. Dean got the tire back on my car and me back on the road. Thanks for the help!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, we're proud to hear that Dean was able to get your car up and running again! We hope that we can help you again next time!
Shopping for JL
I visited Shuman last Saturday with my boyfriend so we could test drive the new JL Wrangler to see if it was right for us. Our salesperson was Amy L. She was super helpful and friendly and let us go for a test drive right away. She also gave us pricing information and helped us figure out which options would be right for me since this is my first time buying a car. If you go to Shuman, ask for Amy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's great to hear! Amy is an excellent member of our team and was more than happy to help you in the search for your perfect car. Let us know if there is anything else we can do for you in the future!
New Car Purchase
Just bought a car this past weekend with Bryan Matthews. He made it very easy, was low pressure, and even pulled up a comparison online for another brand I was thinking of test driving so I could price out options. The Shuman price was so good I ended up canceling my other appointment and bought the car! I was able to drive it home same day with an actual plate (no more waiting)! Great sales floor and great service department here (Mike and Chris have always taken care of my previous vehicles) ! Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review! We're so glad that Bryan could help you out, our team works hard for our customers! If there is anything more you might need from us, please let us know. Have an awesome day!
Awesome experience
I had a great experience when Shuman used car Department. Earl and Steve did a fantastic job getting me financed and into the car I wanted. I would recommend this dealership to all my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words, Richard! We are very proud to hear that your experience was so wonderful and successful. Please let us know if there's anything else we can do for you!
New car sales
Sales John Xia understood what I was looking for found the vehicle; the team put the paperwork together and we closed the deal. It cannot get any simpler.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review, Mike! We are very glad that your experience was such a great one. We hope to see you again soon!
Quick and Easy
I met with Mike Yezak in December to lease a new Pacifica, but the payments at the time were just not there. Since I still had several months remaining on my current lease, Mike took note of what I wanted to pay, and we kept in touch via email. In February, he said he can get me to the payment I wanted, after a few email exchanges, everything was agreed to except the color. We arrived at the dealership at 10 am and were driving off in our new lease by 11:30, it would have been sooner if we knew the color since Mike was going to have the van prepped for us before we even arrived there. So it was 1.5 hrs to look at the vans, go through financing and Mike explaining the the electronic features. Like I said quick and easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bill,, thank you for taking the time to share your experience with Mike. We're happy to hear that he was able to provide you with a pleasant and fast car buying experience. Please let us know how we can help with any of your vehicle needs in the future. Thank you!
Excellent Experience
Was planning to purchase a vehicle out of state, but Shuman was the only MI dealer who was willing to step up and beat the price. The experience was quick and painless. Everyone was very polite and knowledgeable, and there was no pressure from the start all the way through the financing. I would highly recommend that everyone contact Shuman before buying a Chrysler, Dodge or Jeep from anyone else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your kind words and car buying experience with us. We are happy that we were able to get you in the right car at the right price. We truly do appreciate and value your business and recommendation. Please come see us again.
