Skip to main content

Toyota of Gladstone

(8,284 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,284 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

Want to share your experience with this dealership?

Write a review

Cassie was attentive and just a true pleasure to work

Cassie was attentive and just a true pleasure to work with! Her shadow, Zach, also made the whole process a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us and highlighting the exceptional service you received from Cassie and her colleague, Zach. We greatly appreciate your feedback. It's wonderful to hear that Cassie was attentive and a true pleasure to work with. Providing attentive and enjoyable customer service is a top priority for us, and we're thrilled that she made your experience a great one. We're equally delighted to hear that Zach contributed to the overall positive experience. Teamwork and collaboration are important to us, and it's clear that they both played a valuable role in your satisfaction. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again whenever you need us.

Very friendly and you come away feeling confident with

Very friendly and you come away feeling confident with your purchase. Marcus did great explaining all of the cars features

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, and we're thrilled to hear that you found our team very friendly and that you felt confident with your purchase. We're pleased to know that Marcos did a great job explaining all of the car's features, ensuring that you had a comprehensive understanding of your new vehicle. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again whenever you need us.

Overall it looks very clean and professional.

Overall it looks very clean and professional. It was a pleasure working with Bobby, no pressure from him, he’s a very nice young man. It was a quick and satisfying experience doing business at this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your thoughts on your experience, and we're delighted to hear that you found our dealership clean and professional. We're pleased to know that working with Bobby was a pleasure, and you appreciated his approach, free from pressure. Providing a quick and satisfying experience is a priority for us, and we're glad that you had such a positive interaction. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you whenever you need us.

Bobby did a great Job.

Bobby did a great Job. Very professional and was able to show me a lot about the truck. A lot better sales process than other dealerships.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, and we're delighted to hear that Bobby did a great job, providing a professional and informative experience during your visit. Providing a better sales process and ensuring our customers receive the information they need is a top priority for us, and we're glad that you had such a positive interaction. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again whenever you need us.

Eric was the best sales person I have ever known.

Eric was the best sales person I have ever known. He helped me so much. I will recommend him to anyone I know. I really appreciate him very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about Eric, and we're delighted to hear that he was the best salesperson you've ever known. Your recommendation and appreciation are greatly valued. Providing excellent customer service and assistance is a top priority for us, and we're thrilled that Eric played a significant role in your satisfaction. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you and anyone you refer in the future.

Super kind people, the manager I worked with was

Super kind people, the manager I worked with was understanding and not pushy at all. Bobby Sites customer service is a 10. very kind and mindful of what the customer wants, very informative, didn’t leave anything out. Made the process as smooth as possible and was super patient with me and my family. I Recommend to anyone out there looking for a car. Super happy with my Toyota Corolla (:

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, and we're thrilled to hear that our team was super kind, understanding, and not pushy. Your comfort and satisfaction are essential to us, and we're glad you found our manager and Bobby Sites to be customer-oriented. Providing a smooth and informative process is a top priority for us, and we're delighted that Bobby's customer service was a 10 out of 10, as well as patient with you and your family. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you and anyone you recommend in the future.

It was the best car buying experience.

It was the best car buying experience. Denny was very patient and professionally helpful in answering our questions!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Vlad, Thank you for sharing your experience with us. We're thrilled to hear that you had the best car-buying experience and that Danny played a significant role in making it exceptional. Providing a patient and professional approach, and taking the time to answer questions is what we strive for. We'll be sure to pass your kind words on to Danny, as he will be delighted to hear your feedback. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again whenever you need us!

Best dealership and helped get the best deal and a super

Best dealership and helped get the best deal and a super duper excellent dealer who helped me lots

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear Marco, Thank you for sharing your kind words with us. We're delighted to hear that you consider us the best dealership and that you received the best deal. It's wonderful to know that you had a super-duper excellent dealer who provided you with valuable assistance throughout your experience. Our team is committed to helping customers make informed decisions and ensuring they have a positive experience. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again whenever you need us!

All employees were great to work with.

All employees were great to work with. Pleasant and professional. Willing to work with me on timing and price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We're delighted to hear that all our employees were great to work with, pleasant, and professional during your visit. At our dealership, we understand the importance of flexibility and working with our customers to meet their timing and price needs. We appreciate your feedback, and we're dedicated to ensuring your satisfaction. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing us, and we look forward to serving you again whenever you need us!

Cassie has showed us genuine customer service and

Cassie has showed us genuine customer service and concern. She is a treasure for Toyota of Gladstone! Everyone in the dealership were so nice and approachable. Definitely recommend this great Toyota dealership!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us! We are so happy to have had the opportunity to provide you with a truly exceptional experience. Congratulations and please let us know how we can help you next.