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Toyota of Gladstone

(8,288 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Nan and everyone else at Toyota was wonderful during the

Nan and everyone else at Toyota was wonderful during the whole experience from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business, and welcome to the Toyota of Gladstone family!

Becca was fantastic from my very first phone call to even

Becca was fantastic from my very first phone call to even after I had returned home. She followed up on a discussion we had and even checked to make sure we got home safely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Bonita, thank you for your business!

I enjoyed my experience at Gladstone Toyota, everyone was

I enjoyed my experience at Gladstone Toyota, everyone was kind and accommodating. I was stressed out through my first car buying experience and Nan helped put me at ease.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, and thank you for choosing Toyota of Gladstone to purchase your first car!

I had a good experience at the dealership.

I had a good experience at the dealership. I didn’t feel pressured and the salespeople were great at answering all my questions. I didn’t buy a car the first time I came in because they didn’t have what I was looking for. But they kept in touch with me and reached out when the car I wanted became available. I love my car and am very happy that I waited to buy just what I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for being so patient with us as we were locating the right car for you. We appreciate your business, thank you!

Nan and all the staff at Gladstone Toyota were

Nan and all the staff at Gladstone Toyota were professional, courteous and made sure that I was comfortable, and tat I have the perfect vehicle for me. I highly recommend them!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your recommendation and your business, thank you!

Nan is super professional, cool, trustworthy and above

Nan is super professional, cool, trustworthy and above all very knowledgeable! Simply she is great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about working with Nan Velasquez at Toyota of Gladstone!

When we went there the first day, Becka was very helpful

When we went there the first day, Becka was very helpful and informative but not pushy. When we were ready to buy, she wasn't working that day, so she got us hooked up with another great salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business!

The experience we had at Gladstone Toyota was great.

The experience we had at Gladstone Toyota was great. Staff was knowledgeable and very pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We appreciate you, Ashley!

Best experience I've had buying a car.

Best experience I've had buying a car. Becka was awesome. No pressure. Came in to look at Prius and left with an awesome deal on a car that fit me better. Everyone was fantastic.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, as well as your kind words about our team!

Erik did a great job for us.

Erik did a great job for us. He is very fast and helpful. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

You are welcome! Thank you for choosing Toyota of Gladstone to purchase your Lexus!