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Toyota of Gladstone

(8,288 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Slightly less sleazy salespeople here than normal.

Slightly less sleazy salespeople here than normal. Still, way overcharging (way above MSRP) for cars. Becka was patient and cool though.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks Jakob, we think you are pretty cool too!

Eric was extremely informed and pleasant to work with.

Eric was extremely informed and pleasant to work with. He stayed very late to make sure we were well cared for.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing this with us Gary! Welcome to the Toyota of Gladstone family.

Made me want to spend my money elsewhere seemed like no

Made me want to spend my money elsewhere seemed like no one besides Maricela wanted to sell me a car was honestly surprised when the finance lady scoffed at me for paying with cash only reason I followed through with my purchase was because Maricela was super helpful she should be training the rest of your sales team.

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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

It has been a couple of months since I purchased my RAV4

It has been a couple of months since I purchased my RAV4 and I am still very happy with it. Wendal Evans was amazing and I never felt pushed into the purchase. He is down to earth, funny and honest. Most of the time I felt like I needed a shower after visiting a dealership but not here. I would absolutely recommend Wendal if you are looking for a car at Gladstone Toyota. He will take very good care of you.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We appreciate your business!

Ricky is a solid salesman who listened to all my needs

Ricky is a solid salesman who listened to all my needs and wasn’t pushy

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your kind words!

Great customer service.

Great customer service. We were greeted immediately from a helpful gentleman the moment we entered. Show room is nice and very comfortable with lots of seating. Love the free coffee. Elie was super helpful from the beginning of my online inquiry to the finale of purchasing my new 4runner. The entire process went ultra smooth.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Dickson, thank you for your business, and welcome to the Toyota of Gladstone family!

Great buying experience and friendly staff.

Great buying experience and friendly staff. Car was delivered in very clean shape. Thank you.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Consumer response

Thanks

Buying a used car today is a challenge.

Buying a used car today is a challenge. Finding a quality car, at the right price even bigger challenge. Really appreciate all the documentation we were given about the vehicle and also details on the fair pricing. Overall was very pleased with the simplicity and speed of the purchase. My wife and I had checked out vehicles at a few other dealerships, and felt that other dealerships were pushing to get a vehicle sold regardless of quality or fit.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We appreciate your business, and welcome to the Toyota of Gladstone family!

Nan was awesome; she went above and beyond to get me the

Nan was awesome; she went above and beyond to get me the car I wanted. Rudy was also amazing and was such a pleasure to work with!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you!

Maricela is awesome!

Maricela is awesome! I have switched to buying cars over the internet via email and text. I have been looking for 4Runner but could not find one and settled on a Tacoma. Maricela was very responsive and had a high level of costumer service through the whole process to complete the deal. The level of engagement over text and email was much appreciated. I arrived at the dealership to pick up the Tacoma and saw the 4Runner Limited I really wanted. Maricela quickly pivoted to show me the 4Runner and made the deal happen. While we were waiting for finance she sat with me and visited. Maricela is a super nice, kind human. The world needs more Maricela’s. She single handedly made me a super fan of Gladstone Toyota and I will definitely tell others about her and my experience with the dealership. Thanks for marking the car buying experience so great! Few dealers really try to do that any more!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your business, and for trusting us to honor our commitment to purchase your BMW! When customers are direct and straight forward like you are it makes the whole process and experience much smoother for all involved. We appreciate you for it!