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Toyota of Gladstone

(8,283 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,283 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Cassie and the dealership were great!

Cassie and the dealership were great! Everyone was very helpful and friendly. Cassie did very well for her first sale! 😉

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jen, thank you for your business and we hope you are loving your new Toyota!

Marco came highly recommended to me and I was not

Marco came highly recommended to me and I was not disappointed at all! He was very friendly, fun to work with, and knew his stuff. I would highly recommend him to anybody!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words and business. Thank you, Abigail!

I just had an excellent experience while buying a car at

I just had an excellent experience while buying a car at Toyota of Gladstone. Everyone I dealt with was courteous and helpful. I particularly want to commend Eric Kalik, Cierra Woods and Emileigh Coen for their kind assistance (without pressure)!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business, and welcome to the Toyota of Gladstone family!

This is our 8th vehicle purchased from this Toyota

This is our 8th vehicle purchased from this Toyota dealership. They are respectful, not pushy, quick service, and no hassle. All the associates have been awesome at every stage of purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for coming back and purchasing your 8th vehicle here from us. We absolutely appreciate your business and look forward to our next opportunity to serve you.

Sometimes walking into dealerships can be kind of

Sometimes walking into dealerships can be kind of intimidating but Ricardo made me feel really comfortable and made me feel like I was in good hands. He was super honest and patient when it came to making a decision. I never felt pressured. He answered all my questions, and made sure I understood everything. As a first time buyer Ricardo made the experience really smooth. I am definitely coming back to him, when my lease is finished. Overall, the staff at Gladstone were super nice, and welcoming.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, Gabriellaa!

Very friendly and Not overbearing.

Very friendly and Not overbearing. I appreciated the follow up and efficiency demonstrated both prior to and during purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much!

Courteous, prompt, delivery as promised, all-in costs as

Courteous, prompt, delivery as promised, all-in costs as expected with no surprises. Good job overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business, and welcome to the Toyota of Gladstone!

I first came in there and bought this jeep turns out it

I first came in there and bought this jeep turns out it leaked badly I had it for three days when I brought it back in the gm gave me his card and said we will take care of this. I went without my car for 10 days came in there distraught after they tried to fix it and failed I brought it back they were still very cool about everything still willing to work it out with no charge to me they gave me a loaner car which is great no charge and worked on it some more after two more weeks they admitted they didn’t have the skill level and could be frame damage they offered to take the car back I was leaving when I saw the Ford explore much newer car two years newer my payments were a little bit more but they really worked with me and got my payments down I got a warranty on it they were really give up I never really gave up I guess on them they were very cool the whole process and everything I appreciate them now I’m driving a nice ride I may suggest check for leakers when you have a panoramic view moonroof always check for leakers but I am overall very pleased with how it turned out little bit a struggle at first but it’s OK now thank you Toyota Gladstone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Daryl, thank you for giving us the opportunity to take care of you! We greatly appreciate your patience and understanding in a frustrating situation. Thank you so much!

We had a great experience!

We had a great experience! All of the folks we talked to were helpful,friendly and had a good level of knowledge about our new car. We felt very comfortable with our trade in, we were offered $2000 more than Lexus offered, this and the extra $1000 we got certainly seemed generous. I would certainly tell our friends and neighbors that you treated us fairly and professionally. Bradley is an excellent salesperson who did not try to sell us any extra options, etc. after we told him what we wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mike, thank you for your business!

Easy from beginning to end.

Easy from beginning to end. Lina helped me get an electric car that was in high demand!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Gabe, we appreciate your business, and welcome to the Toyota of Gladstone family!