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Toyota of Gladstone

(8,283 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(8,283 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Gladstone from DealerRater.

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Friendly people to talk with, not putting pressure on

Friendly people to talk with, not putting pressure on you. The whole transaction was quick and smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your business!

Bradley Davis was excellent to work with and made the

Bradley Davis was excellent to work with and made the process very easy and painless. What a great transaction we had on this vehicle. Brent K

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business, and welcome to the Toyota of Gladstone family!

Dealership was fantastic and easy to work with.

Dealership was fantastic and easy to work with. Listened to what we wanted and never tried to push us into something we didn’t. Was very respectful and honest. Would definitely return for more car purchases. The salesman Nathan Young was the best! Also very honest, if he didn’t know the answer he found it. Great guy overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, and thank you for your five-star review!

Ricardo was quick to respond and very patient with all of

Ricardo was quick to respond and very patient with all of my questions. Kristin in finance was also helpful and fun to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much!

Very poor and unprofessional service when attempting to

Very poor and unprofessional service when attempting to trade in my current vehicle for a new one. Worked with Miguel R., who at first was great, except for sending me an offer for a vehicle that wasn’t available…even though I indicated it had to be available now! That was of course until I tried to negotiate after being presented an offer that I didn’t find acceptable. Then it all changed!! I had spent a considerable amount of time attempting to explain my situation and why I wanted to trade in my current vehicle in my initial corresondence…however after reviewing the offer and explaining what I was hoping for, he conveniently forgot all the information I already provided and became rude and condescending. I will never know why a simple, “sorry this isn’t going to work”, isn’t acceptable anymore…it seems to always become rude and condescending. As if that is demeanor is going to make me want to continue to work with their dealership!! I suggest in the future you fully consider the information you are provided when trying to make a deal…as to not waste your time as well as your customers. I am an adult…not a child…and can handle the word no! Will never attempt working with them again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for letting us know about your experience with our team. First, we apologize for the service you received and agree 100% that it is not acceptable. Also, thank you for speaking with our General Sales Manager, Rich Steifel, and for setting up a call with him tomorrow. We are sorry for what has happened up to this point and appreciate you letting us know so that we have the opportunity to make up for our mistake. Thank you very much!

The dealership lived up to its expectation!

The dealership lived up to its expectation! I called other Toyota dealerships Anna they were the only ones who reached out about ordering a car. Manuel “Manny” Navas is amazing! He is the man to talk to! Very humble, great communicator, efficient and hooked me up with the best deal possible. I wouldn’t be able to the car I wanted without Manny! Again, I definitely recommend going to him if you want a new car! Overall, the team is friendly and easy going!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business, and welcome to the Toyota of Gladstone family!

Liz fue muy amable atenta y servicial, estoy muy contento

Liz fue muy amable atenta y servicial, estoy muy contento con la nueva compra de la Tacoma

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Gracias!

Lina is a super salesperson.

Lina is a super salesperson. She found me the exact car that I wanted in two weeks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Yes, she is! Thank you for your business!

Great costumer service, convenient, knowledgeable staff

Great costumer service, convenient, knowledgeable staff and all the people involved in my purchase made me feel like I was making the right decision

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Juan, thank you for your business, and welcome to the Toyota of Gladstone family!

Great experience and customer service.

Great experience and customer service. Answered all questions and concerns. Helped with a first time buyer and would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much!