Toyota of Sylacauga

I dropped our car off to have a recall done. No loaner. We went shopping and about an hour later saw our car laying rubber leaving a gas station. I told the manager and the repair manager. They denied it ever happened. We saw it with our own eyes yet they lied to our face. NEVER trust this dealership.

I was working with Robert on a car. We had settled on a price, but Robert would not respond to me for final numbers. I called to finalize numbers and was preparing to drive from TN to purchase with cash when Robert tells me he is working a deal on the car with someone else. Wow! No manager to talk to, nothing to do about it. Well buyer beware

I bought a used car from them and the next day, a check engine light came on. They promised that they would take care of it. For 3.5 months they kept telling me that "yes, they ordered the part." Then, I was told that they had mailed the part, 10 days ago. Still, no part after 4 months. They knew that they never ordered the part and they had no intention of ordering the part. Nothing that they ever said was true. They never returned my phone calls. Anything they tell you, you need to get in writing. Will never use or recommend this place.

Traded in our car for another used car on their lot last weekend. We were told by the salesman that everything on it worked fine. Test drive was fine but 2 days later, the car would barely drive down the road. The console controls did not work properly. We barely got it back to the dealership it drove so badly. They said they would fix everything but said it may be weeks. This is not what I paid for. They were gracious enough to give us a loaner til ours is fixed, but they should have known the issues associated with this used car. Long story short. I wish I had the car I traded them back. At least everything on it worked and it was dependable. I'll never visit this dealership again. If you're in the marked for a used car, AVOID this dealership.

Short and sweet I took my vehicle there for service on March 26th. I picked it up on April 27th. They not only took a month for a simple 10 hour repair, but managed to add in a new exhaust system (uneeded) and charge me $547.00. They held my car hostage for a month and managed to get some money for a warranty enhancement. Multiple lies. A technician told us he wondered why they ran it out here so fast and put it up on the lift, when we called that a friend was stopping by to get something. They were going to finish it up over the weekend ( 3 weekends later). "They didn't stop working on my vehicle, they were waiting for parts" (which the service lady said they received the first week. They had to drop the whole motor to work on it because they didn't have a certain tool (what kind of dealership doesn't have a tool?) It had a half of tank of gas when I dropped it off. Full on E when I picked it up. When I picked it up, still a rattle (did you even test drive it when you fixed it?) Did they give it out as a loaner? On a personal note, I had to stop and take a shower at an hourly motel to get the smell of 5 carton a day service manager off of me. How could you improve? If you know you don't have staff just say it up front. Don't make up lies to cover your other lies. Don't say your working on it when you aren't. Just be honest. 2nd, fire Brad immediately and replace him with Amanda.

Great bunch of guys to work with; no pressure to have you get more than what you need done to service your vehicle. Always friendly and ready to service your car when they said they would.

Alice Ricks was awesome. She got me the best deal on my new 2021 Tacoma and was wonderful with my trade. I highly recommend this dealership and Alice.

This is the 2nd vehicle we have bought for them in less than a year and never had any issues there always a smile and friendly staff I will.be buying my next from there too

Bought a 2021 Toyota Rav 4 from Alice Ricks she is so nice and made the experience so easy. Donnie in Finance was great to good service and service department has always serviced my Toyotas 5 that I have purchased over the years

Great service during Covid restrictions! Did not want to go inside and Basil was very helpful to make sure I was comfortable. I brought my chair to ensure I could remain outside. Have driven very little since my visits, so cannot attest to quality of work. No problems so far!